The worst customer service

When I placed an order, I received no communication to confirm it. When I logged into my account, it showed that there were no placed orders. As a result, I went to the store to purchase the items in person. I later had to return the items that were collected the week before last, and to date I have still received no communication from your company.

I have made several calls and have repeatedly been given false assurances. I spoke to Mbali Mbatha, who promised that my refund would be processed within 7 working days from the day the parcel was received. This did not happen. I then spoke to Tebogo Ngakana, who also promised to get back to me with feedback, which never occurred. I then spoke to Mbali Mbongwa and Mpendulo Ngema who promised feedback last week to this day no one has not gotten back to me and still my refund hasn't been processed.