1 reviews | Active since Member
I've emailed the below and obviously no response, although I now understand that what netVendor did was take the previous average per day rate and simply use that for the days there was no reading. Problem with that is I stopped using any hot water or any appliances so not a chance that it was using that amount for those 3 days! This is *****ulent billing.
Hello support, I know for a fact that the meter reading averaged out for 11, 12, 13 of last week was NOT adding up to 9.060kWh per the attached screenshot or an average of 3.02kWh each of the 3 days.
I've been monitoring these readings and never use hot water to test what consumed power, even with washing machine it's under 2kWh.
I know this 3kWh charge per day isn't accurate at all. Please correct this charge as it's unacceptable, you cannot not list what was consumed per day and show no reading and then simply double the bill as an average days later.
Best regards,
Best regards,