Unprofessional and non responsive

Not professional, non responsive, My case has been assigned to this trustees since 2020 and I have not received a single piece of correspondence from them I made a follow up today 28 Feb 2023 because since September 2022 I have been waiting for Rihana to get back to me and they are just unprofessional and do the blaming game on the master of the high court. Last time I check I had paid all my fees in advance in 2019 and one of the trustee's had a nerve to tell me I must listen to them and they will not entertain me, who does he think he is.