NS
Ngiri Safaris
Unclaimed Business
NS
Ngiri Safaris
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRT
Rochelle T
1 reviews | Active since Jan 2020
8 Jul 2024, 10:44
This place is a joke!
We booked a stay with Ngiri Safaris from the 5th - 7th of July 2024. Although it is the middle of winter, we booked the tent because we wanted to have that glamping experience and, on their photos, it looked so cozy. Needless to say, it was terrible. The zip of the tent was stripped and couldn't close, so the wind came in the whole night. The next day we advise them of this, and they half fixed it with duck tape, but it was still open and freezing. The manager apologised about this and said we can go on a free game drive on the Sunday, but she didn't give us the time on the game drive. Sunday morning when we asked if we could go on the game drive, she said they already left. Never again!
Helpful (0)
|Replies (0)RT
Rochelle T
1 reviews | Active since Jan 2020
8 Jul 2024, 10:44
This place is a joke!
We booked a stay with Ngiri Safaris from the 5th - 7th of July 2024. Although it is the middle of winter, we booked the tent because we wanted to have that glamping experience and, on their photos, it looked so cozy. Needless to say, it was terrible. The zip of the tent was stripped and couldn't close, so the wind came in the whole night. The next day we advise them of this, and they half fixed it with duck tape, but it was still open and freezing. The manager apologised about this and said we can go on a free game drive on the Sunday, but she didn't give us the time on the game drive. Sunday morning when we asked if we could go on the game drive, she said they already left. Never again!
0
Replies (0)SO
Sanet O
1 reviews | Active since Jan 2020
22 Jul 2022, 09:50
WORST WEEKEND EVER
Worst weekend ever!!! The unprofessionally and rudeness of the owner as well as manager left me speechless!!! They do not repay your deposit and deduct game drives even if the game ranger was not even at the chalets in the morning!!! THIEVES!!!
Helpful (0)
|Replies (0)SO
Sanet O
1 reviews | Active since Jan 2020
22 Jul 2022, 09:50
WORST WEEKEND EVER
Worst weekend ever!!! The unprofessionally and rudeness of the owner as well as manager left me speechless!!! They do not repay your deposit and deduct game drives even if the game ranger was not even at the chalets in the morning!!! THIEVES!!!
0
Replies (0)MG
Michael G
1 reviews | Active since Jan 2020
19 Oct 2021, 05:59
So disappointing, we would rather drive all the way home than stay here..
We booked a Tuesday to Saturday trip to the bush with Ngiri after many calls to Natasha. With a pool in "walking distance" to keep our young children entertained and the pictures looked good on the website site so we thought we had a safe bet and a winner for sure! Sadly after checking in we were driven to the unit that was not in walking distance to the pool - that was very green and so not inviting. The gentleman from reception opened the unit and showed us around. At this point it became a silent discussion through eyeball movements alone between my wife and I. I could see my wife was not happy. As the gentleman departed, out came the words - "we not sleeping here, I would rather drive all the way home!" I loaded the family back in the car and drove to reception – I had to call the new appointed gentleman on the phone as he was in the main house to please come back to reception. I told him I’m very sorry but we don’t feel comfortable here and would rather go home. He responded saying his sorry and that this was only the 2nd time this had happened to him and Natasha would be in tough regarding the money side of the booking. I tried to call Natasha on the main bookings number during the following week as I knew she was on leave but my calls were to answered. After a couple of attempts the owner of Ngiri answered my call. I asked her about my refund due the fact that we arrived at the unit and it was not what we expected. We did not cancel our booking. We arrived, we checked in and it was not what we were “sold”. The owner was adamant that her lawyers had covered all bases for “cancellations” of bookings and that we were not going to be refunded. For anyone to run a business like this is very disappointing. She made no attempt to rectify or resolve the matter. She is just a money grabber and not prepared to offer the service she advertises. There are many other fantastic lodges/camps in Dinokeng, that look after their guests and try their best to make their stay as memorable as possible.
Helpful (0)
|Replies (0)MG
Michael G
1 reviews | Active since Jan 2020
19 Oct 2021, 05:59
So disappointing, we would rather drive all the way home than stay here..
We booked a Tuesday to Saturday trip to the bush with Ngiri after many calls to Natasha. With a pool in "walking distance" to keep our young children entertained and the pictures looked good on the website site so we thought we had a safe bet and a winner for sure! Sadly after checking in we were driven to the unit that was not in walking distance to the pool - that was very green and so not inviting. The gentleman from reception opened the unit and showed us around. At this point it became a silent discussion through eyeball movements alone between my wife and I. I could see my wife was not happy. As the gentleman departed, out came the words - "we not sleeping here, I would rather drive all the way home!" I loaded the family back in the car and drove to reception – I had to call the new appointed gentleman on the phone as he was in the main house to please come back to reception. I told him I’m very sorry but we don’t feel comfortable here and would rather go home. He responded saying his sorry and that this was only the 2nd time this had happened to him and Natasha would be in tough regarding the money side of the booking. I tried to call Natasha on the main bookings number during the following week as I knew she was on leave but my calls were to answered. After a couple of attempts the owner of Ngiri answered my call. I asked her about my refund due the fact that we arrived at the unit and it was not what we expected. We did not cancel our booking. We arrived, we checked in and it was not what we were “sold”. The owner was adamant that her lawyers had covered all bases for “cancellations” of bookings and that we were not going to be refunded. For anyone to run a business like this is very disappointing. She made no attempt to rectify or resolve the matter. She is just a money grabber and not prepared to offer the service she advertises. There are many other fantastic lodges/camps in Dinokeng, that look after their guests and try their best to make their stay as memorable as possible.
0
Replies (0)GB
Giulia B
1 reviews | Active since Jan 2020
17 Aug 2021, 05:56
Relaxing bush stay
My husband and I had a fantastic stay at Ngiri Safaris. The staff is very welcoming, pleasant and very helpful. We stayed in one of the cabins which really made you feel like you were secluded in the bush. We also had an absolutely amazing game drive. We really enjoyed our stay and would highly recommend staying at Ngiri Safaris to everyone. #WIN
Helpful (0)
|Replies (0)GB
Giulia B
1 reviews | Active since Jan 2020
17 Aug 2021, 05:56
Relaxing bush stay
My husband and I had a fantastic stay at Ngiri Safaris. The staff is very welcoming, pleasant and very helpful. We stayed in one of the cabins which really made you feel like you were secluded in the bush. We also had an absolutely amazing game drive. We really enjoyed our stay and would highly recommend staying at Ngiri Safaris to everyone. #WIN
0
Replies (0)