Rude Receptionist

I called the school to get applications enrollment forms for my child next year. I was told by the receptionist in a very rude tone to come get the application forms at the office, I explained that I am not based in Port Edward my child stays at Port Edward with the grandparents. I was ask why am I not responsible for my child I just responded by saying it's a family dynamic, can I please have an email address to send the application form request to. I was rudely given an email address then told that the grandparents must come get the forms. I just wanted to make the school aware that we all come from different backgrounds and sometimes find ourselves in circumstances that's are not necessarily what we want however we always put the child first and have their best interest at heart.