NS
Nike SA
Unclaimed Business
NS
AI Review Summary
Based on recent customer reviews, Nike SA faces severe criticism primarily around its online store operations. Customers consistently report non-delivery of orders, lack of communication, and prolonged refund delays often exceeding promised timelines. Returns and refund disputes are common, with multiple reviewers claiming Nike rejected legitimate returns citing wear on nearly new products. Product quality concerns include premature peeling, sole delamination, and sizing inaccuracies. The courier partner Aramex is frequently cited for lost or misdelivered parcels. A small number of customers still praise Nike's product design, comfort, and brand appeal.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-92
Recommended: Unlikely
Review Distribution
1.2|47 Reviews
May '25 - Apr '26
5(2.3%)
4(4.6%)
3(0%)
2(2.3%)
1(90.9%)
5(2.3%)
4(4.6%)
3(0%)
2(2.3%)
1(90.9%)
Frequently Asked Questions About Nike SA
Based on recent customer reviews, Nike SA faces severe criticism primarily around its online store operations. Customers consistently report non-delivery of orders, lack of communication, and prolonged refund delays often exceeding promised timelines. Returns and refund disputes are common, with multiple reviewers claiming Nike rejected legitimate returns citing wear on nearly new products. Product quality concerns include premature peeling, sole delamination, and sizing inaccuracies. The courier partner Aramex is frequently cited for lost or misdelivered parcels. A small number of customers still praise Nike's product design, comfort, and brand appeal.
Nike SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. Hellopeter has tracked Nike SA across 420 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mbulelo M
1 reviews | Active since Jan 2020
12 Mar 2026, 07:02
Nike Online Order Missing – Urgent Resolution Needed
I placed an order with Nike online for three items on 26 February 2026, with an estimated delivery window of 9–14 March 2026. On 10 March 2026 at 22:15, I received an email and app notification stating that my order had been delivered. However, I did not receive the delivery. I live in a security complex with strict access control, where delivery drivers must call my unit number from the gate before entry is granted. On the date Nike claims the order was delivered, I received no call from the gate, which means no delivery driver entered the complex. I immediately the next day contacted Nike customer service on 011 256 0701 and reported the issue. Instead of resolving it urgently, I was informed that the matter will be investigated within 5 days. As a customer, this is extremely frustrating as Nike’s system reflects that the order has been delivered when it clearly has not been received. Under the Consumer Protection Act (CPA) of South Africa, the supplier remains responsible for goods until they are delivered to the consumer. Since I have not received my order, Nike is still responsible for ensuring that the goods reach me or that a refund or replacement is issued. I therefore request that Nike urgently fast-track this investigation and provide a resolution without delay. Customers should not bear the risk of missing parcels due to **poor delivery verification process. I request that Nike urgently resolve this matter within 48 hours by either: • Providing proof of delivery with signature and driver details, or • Issuing an immediate replacement or refund.
Helpful (0)
|Replies (0)MM
Mbulelo M
1 reviews | Active since Jan 2020
12 Mar 2026, 07:02
Nike Online Order Missing – Urgent Resolution Needed
I placed an order with Nike online for three items on 26 February 2026, with an estimated delivery window of 9–14 March 2026. On 10 March 2026 at 22:15, I received an email and app notification stating that my order had been delivered. However, I did not receive the delivery. I live in a security complex with strict access control, where delivery drivers must call my unit number from the gate before entry is granted. On the date Nike claims the order was delivered, I received no call from the gate, which means no delivery driver entered the complex. I immediately the next day contacted Nike customer service on 011 256 0701 and reported the issue. Instead of resolving it urgently, I was informed that the matter will be investigated within 5 days. As a customer, this is extremely frustrating as Nike’s system reflects that the order has been delivered when it clearly has not been received. Under the Consumer Protection Act (CPA) of South Africa, the supplier remains responsible for goods until they are delivered to the consumer. Since I have not received my order, Nike is still responsible for ensuring that the goods reach me or that a refund or replacement is issued. I therefore request that Nike urgently fast-track this investigation and provide a resolution without delay. Customers should not bear the risk of missing parcels due to **poor delivery verification process. I request that Nike urgently resolve this matter within 48 hours by either: • Providing proof of delivery with signature and driver details, or • Issuing an immediate replacement or refund.
0
Replies (0)JM
Jerome M
1 reviews | Active since Jan 2020
26 Feb 2026, 10:01
Nike online ****mers - stay away
Nike online - please stay away from purchasing anything online by Nike. I have paid for a pair of sneaker and I have proof of payment but they haven't given me my item. I'm still waiting for the refund and all what they say I must wait for two to five days on email. They keep on saying the same thing and stalling. Please stay away I'm waiting for a R2000 until this day
Helpful (0)
|Replies (0)JM
Jerome M
1 reviews | Active since Jan 2020
26 Feb 2026, 10:01
Nike online ****mers - stay away
Nike online - please stay away from purchasing anything online by Nike. I have paid for a pair of sneaker and I have proof of payment but they haven't given me my item. I'm still waiting for the refund and all what they say I must wait for two to five days on email. They keep on saying the same thing and stalling. Please stay away I'm waiting for a R2000 until this day
0
Replies (0)SR
Sibongakonke R
1 reviews | Active since Jan 2020
20 Feb 2026, 00:34
Extremely Disappointed
No Update Since November I placed an order for sneakers (Jordan 1s) on the 27th of November 2025 and to this day I have received absolutely no updates regarding my purchase. There has been no communication, no shipping confirmation, no delay notification – nothing. For a global brand like Nike, this level of service is extremely disappointing and unacceptable. Customers pay premium prices expecting premium service. Waiting several months without any form of update shows a serious lack of customer care and accountability. I expected better from such a well-known company. At this point, I just want clarity – either deliver the product or process a refund. Very disappointed. Order Number : G10224946128 tried tracking it on all platforms but it's saying it doesn't exist.
Helpful (0)
|Replies (0)SR
Sibongakonke R
1 reviews | Active since Jan 2020
20 Feb 2026, 00:34
Extremely Disappointed
No Update Since November I placed an order for sneakers (Jordan 1s) on the 27th of November 2025 and to this day I have received absolutely no updates regarding my purchase. There has been no communication, no shipping confirmation, no delay notification – nothing. For a global brand like Nike, this level of service is extremely disappointing and unacceptable. Customers pay premium prices expecting premium service. Waiting several months without any form of update shows a serious lack of customer care and accountability. I expected better from such a well-known company. At this point, I just want clarity – either deliver the product or process a refund. Very disappointed. Order Number : G10224946128 tried tracking it on all platforms but it's saying it doesn't exist.
0
Replies (0)D
Dingiwe
1 reviews | Active since Jan 2020
18 Feb 2026, 23:22
I didn't wear/wash/tear the shoes in less than 24hrs!!!! I want my Money!!!!!!
They refuse to refund me saying shoes have been worn/washed/torn I had them for less than 24hrs. So I purchased a Nike order for Air Jordan 1 Low Method size 6 on the 5 of January 2026. The delivery was on the 20th of Jan which took ****en long. Thereafter with 48hrs on the 22nd I requested for a refund as the shoe size was big since Nike does not do size exchange the on the 23rd of Jan the order was collected. Seven ****en days later the 30 only then did I get a confirmation of the order return which states that shoes are worn /torn /washed. Listen my car has a camera to collaborate all these days and evidence how the hell could I tear or be able to **** up shoes to an extent within 24 hrs. I need my money back. I have been waiting for an email from the head office for two weeks I have received nothing, I want my money back!!!!! Been trying to get information on an ombudsman that can assist with this ****ed up company!!!! G10228648156
Helpful (0)
|Replies (0)D
Dingiwe
1 reviews | Active since Jan 2020
18 Feb 2026, 23:22
I didn't wear/wash/tear the shoes in less than 24hrs!!!! I want my Money!!!!!!
They refuse to refund me saying shoes have been worn/washed/torn I had them for less than 24hrs. So I purchased a Nike order for Air Jordan 1 Low Method size 6 on the 5 of January 2026. The delivery was on the 20th of Jan which took ****en long. Thereafter with 48hrs on the 22nd I requested for a refund as the shoe size was big since Nike does not do size exchange the on the 23rd of Jan the order was collected. Seven ****en days later the 30 only then did I get a confirmation of the order return which states that shoes are worn /torn /washed. Listen my car has a camera to collaborate all these days and evidence how the hell could I tear or be able to **** up shoes to an extent within 24 hrs. I need my money back. I have been waiting for an email from the head office for two weeks I have received nothing, I want my money back!!!!! Been trying to get information on an ombudsman that can assist with this ****ed up company!!!! G10228648156
0
Replies (0)JD
Junaid D
1 reviews | Active since Jan 2020
19 Jan 2026, 20:52
Poor service delivery
Got it — we’ll add that carefully so it reads as a reasonable goodwill request, not entitlement or aggression. The wording below keeps you legally safe, professional, and firm, while clearly stating what you expect from a global brand. This is the final HelloPeter-ready version. You can copy-paste it directly. --- I am posting this complaint after exhausting all reasonable attempts to resolve the matter directly with Nike. I have been a loyal Nike customer for many years and have supported the brand since I was young. I have consistently chosen Nike and invested significantly in the brand over time. Unfortunately, my recent experience reflects a serious breakdown in service, quality control, and customer support that does not align with the standards expected from a global company of this size. I ordered a custom pair of Nike shoes. The delivery timeframe provided at the time of purchase was incorrect, and there was no clear communication or accountability when delays occurred. The expectation appeared to be that the client should simply accept these errors without proper explanation or resolution. When the shoes arrived, the product itself was defective. The shoe was visibly skew from the outset, indicating a manufacturing or quality control issue. I reported this immediately and was asked by a Nike consultant to upload photographs, which I did. I was then advised that a return form would be sent and that the shoes would be collected the following day. At that point, the service appeared efficient. However, no follow-up took place. When I contacted Nike again, I was informed that the call-back system had been discontinued and that all communication must now be handled via email. While I do not object to email communication, the reality is that multiple emails have gone unanswered. Instead of meaningful assistance, I have received automated, computer-generated responses that do not address the issue or move it forward. There were also errors with the custom order details. The delivery information on my custom sneaker was incorrect, including the contact person’s name. Receiving a men’s sneaker with a female name on the box raises concerns around attention to detail, particularly for a paid custom product. When queried, I received vague and unsatisfactory explanations. What is most frustrating is not only that mistakes were made, but that there appears to be no urgency, accountability, or genuine effort to listen to the client. Customers are expected to “understand” errors, while real issues remain unresolved behind automated systems. To be clear, I did not purchase from individual staff members — I purchased from Nike. Internal system failures, service breakdowns, or staff limitations should not become the customer’s burden. At this stage, I am requesting: • Direct contact from a Nike representative who can take ownership of this matter • A clear explanation for the incorrect delivery timeframe and service breakdown • A full refund for the defective custom shoes • Consideration of a goodwill gesture to acknowledge the inconvenience caused and my long-standing loyalty to the brand This is not about receiving free products for the sake of it. It is about a global company standing by its word and demonstrating that loyal customers are valued. Customers are the reason brands of this size continue to succeed, and when service fails at this level, it should be acknowledged meaningfully. I would prefer to resolve this matter professionally and directly. However, until it is resolved, I will continue to seek assistance through appropriate public platforms so that this experience is known to future .
Helpful (0)
|Replies (0)JD
Junaid D
1 reviews | Active since Jan 2020
19 Jan 2026, 20:52
Poor service delivery
Got it — we’ll add that carefully so it reads as a reasonable goodwill request, not entitlement or aggression. The wording below keeps you legally safe, professional, and firm, while clearly stating what you expect from a global brand. This is the final HelloPeter-ready version. You can copy-paste it directly. --- I am posting this complaint after exhausting all reasonable attempts to resolve the matter directly with Nike. I have been a loyal Nike customer for many years and have supported the brand since I was young. I have consistently chosen Nike and invested significantly in the brand over time. Unfortunately, my recent experience reflects a serious breakdown in service, quality control, and customer support that does not align with the standards expected from a global company of this size. I ordered a custom pair of Nike shoes. The delivery timeframe provided at the time of purchase was incorrect, and there was no clear communication or accountability when delays occurred. The expectation appeared to be that the client should simply accept these errors without proper explanation or resolution. When the shoes arrived, the product itself was defective. The shoe was visibly skew from the outset, indicating a manufacturing or quality control issue. I reported this immediately and was asked by a Nike consultant to upload photographs, which I did. I was then advised that a return form would be sent and that the shoes would be collected the following day. At that point, the service appeared efficient. However, no follow-up took place. When I contacted Nike again, I was informed that the call-back system had been discontinued and that all communication must now be handled via email. While I do not object to email communication, the reality is that multiple emails have gone unanswered. Instead of meaningful assistance, I have received automated, computer-generated responses that do not address the issue or move it forward. There were also errors with the custom order details. The delivery information on my custom sneaker was incorrect, including the contact person’s name. Receiving a men’s sneaker with a female name on the box raises concerns around attention to detail, particularly for a paid custom product. When queried, I received vague and unsatisfactory explanations. What is most frustrating is not only that mistakes were made, but that there appears to be no urgency, accountability, or genuine effort to listen to the client. Customers are expected to “understand” errors, while real issues remain unresolved behind automated systems. To be clear, I did not purchase from individual staff members — I purchased from Nike. Internal system failures, service breakdowns, or staff limitations should not become the customer’s burden. At this stage, I am requesting: • Direct contact from a Nike representative who can take ownership of this matter • A clear explanation for the incorrect delivery timeframe and service breakdown • A full refund for the defective custom shoes • Consideration of a goodwill gesture to acknowledge the inconvenience caused and my long-standing loyalty to the brand This is not about receiving free products for the sake of it. It is about a global company standing by its word and demonstrating that loyal customers are valued. Customers are the reason brands of this size continue to succeed, and when service fails at this level, it should be acknowledged meaningfully. I would prefer to resolve this matter professionally and directly. However, until it is resolved, I will continue to seek assistance through appropriate public platforms so that this experience is known to future .
0
Replies (0)SW
SIPOKAZI W
1 reviews | Active since Jan 2020
19 Jan 2026, 09:06
Order Not Received
I have ordered sneaker for my kid that was meant for Xmas on the 27th November 2025; the order was confirmed and that they are working to get it packed up and be out the door. Up to this far we still haven't received the order; and i have sent numerous emails; calls are not picked and not refunded our money.
Helpful (0)
|Replies (0)SW
SIPOKAZI W
1 reviews | Active since Jan 2020
19 Jan 2026, 09:06
Order Not Received
I have ordered sneaker for my kid that was meant for Xmas on the 27th November 2025; the order was confirmed and that they are working to get it packed up and be out the door. Up to this far we still haven't received the order; and i have sent numerous emails; calls are not picked and not refunded our money.
0
Replies (0)KN
Khamusi N
1 reviews | Active since Jan 2020
15 Jan 2026, 07:38
Nike Air Jordan 1 Low SE (Low Qaulity) Pilling Off after single Use
Good day, on the 7 December 2025 i ordered 1pair Nike Air Jordan 1 Low SE which was delivered on the 15 December. The sneaker is now pilling off. I returned the order & today recieved an email that i cannot return it because it has been worn/ washed/ used. i wouldn't return it if i am happy with the products and if the quality is not good do i just have to keep it? This is not the first Nike pair i have bought online and never had issues. and this pair is not even a month old for it to be pilling off. Please arrange replacement of this pair as we can't be paying so much for a sneaker that pills off after single use.
Helpful (0)
|Replies (0)KN
Khamusi N
1 reviews | Active since Jan 2020
15 Jan 2026, 07:38
Nike Air Jordan 1 Low SE (Low Qaulity) Pilling Off after single Use
Good day, on the 7 December 2025 i ordered 1pair Nike Air Jordan 1 Low SE which was delivered on the 15 December. The sneaker is now pilling off. I returned the order & today recieved an email that i cannot return it because it has been worn/ washed/ used. i wouldn't return it if i am happy with the products and if the quality is not good do i just have to keep it? This is not the first Nike pair i have bought online and never had issues. and this pair is not even a month old for it to be pilling off. Please arrange replacement of this pair as we can't be paying so much for a sneaker that pills off after single use.
0
Replies (0)UB