Nike SA

Based on recent customer reviews, Nike SA is facing significant customer experience challenges, particularly with its online ordering and fulfilment processes. Customers consistently mention undelivered orders, missing parcels, and prolonged refund delays, with many describing poor communication from support channels. A recurring theme is dissatisfaction with product quality, including sneakers that pill, tear, or lose shape shortly after purchase. In-store experiences also draw criticism around staff conduct and refund policies. While a few shoppers appreciate the comfort, styling, and quality of certain models, these positive sentiments are heavily outweighed by service frustrations.