Deceived sale and After Service

Complaint 1

The day of the view and purchase of the vehicle at Worcester Nissan everything went well with the condition of the vehicle and the purchase process

I bought the vehicle at the kilometres of 68000km, and the 1 critical aspect of my purchase was to get clarity of the Timing belt service, where in the service book it indicated that it was done, and it was confirmed by the sales agent

On the 26th of July I took the car a service at Renault in Worcester where after the assessment of the car, the workshop receptionist informed me that a major service is required which included Timing Belt, etc

I immediately stated that her information cannot be correct. I stated in the Service Book that the Timing belt service has already been done and it was confirmed by the Sales agent.

The Workshop receptionist re-iterated that this was the result of the assessment of the vehicle.

Now my argument is that if I didn’t have a Service Plan and maybe decided to pay cash because to my knowledge it was only a normal service that had to be done, yet to be informed that now it’s a Major service worth R9000. It would have caused so much inconvenience

Secondly by the information I received from the Workshop receptionist means that the vehicle was sold to me with incorrect information because a Timing belt service is done every 100000 km and not every 15000km, therefor a dishonest sale was done by Nissan Worcester

I expect from a Dealer to provide 100% truthful information, hence I did not buy privately

Complaint 2

Since I bought the vehicle on the 31 March 2024 everything went well until the second week of owning it on the 13th of April 2024, I noticed a sudden metal to metal rattle coming from somewhere in the engine vicinity.

I immediately contacted the sales agent, and he informed me to visit 2 workshops in Robertson before he informed that I need to bring the vehicle to Nissan Worcester which I did, and they assessed the vehicle

According to them a part needs to be replaced but they need to order the part and will inform me to come in to do the work, yet in the meantime I can still use the vehicle as it is safe to use.

As they are the experts I did as they instructed

I requested numerous times/days of the status of the part that is needed and on the 22nd of April I was informed that the parts have been ordered and I will be notified to bring the vehicle in.

On the 20th May I got notified by them that they need certain documentation to do a claim for the required part.

Me none the wiser did as was asked because I needed the issue fixed soonest

On the 22nd of May I got a SMS that a claim has been opened with M-Sure with whom I am with

As arranged, I took the vehicle in on the 5th of June to Nissan Worcester. There they took the vehicle to Brandwacht Diesel as I understand where the work was carried out.

When done I was informed that the part that was replaced has resolved the metal-to-metal rattle. As they are he experts I believed them and too the car

After 2 weeks I noticed the rattle again.

I didn’t inform Nissan Worcester as it was near its Service kilometres and decided when it goes for service, I will rather ask Renault Worcester to check it. They did check it and asked me to monitor

Now my argument is I reported this issue on the 2nd week of owning it which means it’s in the 1st month period and the Dealer is responsible for any fixes and the cost that goes with it

It now looks like it was deliberately delayed so that they would not have to responsible for the cost of the part(s) and labour, hence doing a claim on my warranty at M-Sure.

This is another dishonest experience, and I requested that it be investigated and rectified

Luckily the vehicle is fine, and I am happy with it although I am monitoring if the rattle comes back

These 2 issues above have caused me some much inconvenience