Deposit delay

I am extremely disappointed with the service from Nonya Properties. They have still not processed my deposit for Grabouw Lodge, and there has been no clear communication about the delay. I called yesterday to follow up, and the lady I spoke to was rude and dismissive. She told me she would get back to me, but I have still not received any response. It’s very frustrating to be ignored when this concerns my own money. I expected a much more professional and respectful service. I would not recommend this company based on my experience.