Norman GoodFellows
Claimed Business
AI Review Summary
Based on recent customer reviews, Norman GoodFellows receives mixed feedback with a clear divide between in-store and online experiences. Customers who interact directly with staff praise fast delivery and responsive communication when reaching out by phone. However, the online ordering experience draws strong criticism, with reports of significant delivery delays, ignored follow-up queries, and order fulfilment errors. Frustrated customers warn against using the online service, noting that competitors outperform Norman GoodFellows in this area. Improving online order management and communication could significantly enhance overall satisfaction.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
75
Recommended: Very Likely
Review Distribution
4.5|38 Reviews
May '25 - Apr '26
5(78.8%)
4(9.1%)
3(0%)
2(0%)
1(12.1%)
5(78.8%)
4(9.1%)
3(0%)
2(0%)
1(12.1%)
Frequently Asked Questions About Norman GoodFellows
Based on recent customer reviews, Norman GoodFellows receives mixed feedback with a clear divide between in-store and online experiences. Customers who interact directly with staff praise fast delivery and responsive communication when reaching out by phone. However, the online ordering experience draws strong criticism, with reports of significant delivery delays, ignored follow-up queries, and order fulfilment errors. Frustrated customers warn against using the online service, noting that competitors outperform Norman GoodFellows in this area. Improving online order management and communication could significantly enhance overall satisfaction.
Norman GoodFellows has a TrustIndex of 0 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. Hellopeter has tracked Norman GoodFellows across 245 total reviews. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Portia F
1 reviews | Active since Jan 2020
5 Feb 2026, 06:04
BAD DRIVERS
Please send your drivers for a refresher course on how to drive. This morning your driver was so on by back on the M5 turning onto koeberg interchange. He nearly pushed me into the railing wanting to pass me to go into Paarden Eiland. Please do something about them before they cause big accidents.
Helpful (0)
|Replies (0)PF
Portia F
1 reviews | Active since Jan 2020
5 Feb 2026, 06:04
BAD DRIVERS
Please send your drivers for a refresher course on how to drive. This morning your driver was so on by back on the M5 turning onto koeberg interchange. He nearly pushed me into the railing wanting to pass me to go into Paarden Eiland. Please do something about them before they cause big accidents.
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Replies (0)CC
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