NC
North City Panelbeaters
Unclaimed Business
NC
North City Panelbeaters
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
33
Recommended: Likely
Review Distribution
2.8|4 Reviews
Jun '25 - May '26
5(25%)
4(25%)
3(0%)
2(0%)
1(50%)
5(25%)
4(25%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About North City Panelbeaters
North City Panelbeaters has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked North City Panelbeaters across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDC
Disappointed C
1 reviews | Active since Jan 2020
16 Feb 2026, 07:51
Tough experience with North City Panel Beaters
I struggled with North City Panelbeaters, Kramerville, Johannesburg. They kept my car for 4 months for what I thought would take 3 days to fix. They incorrectly told me my rearview mirror was discontinued and had to be replaced with a different type of rearview mirror. I did my own research and told them the correct part number to find the right rearview mirror. They returned the car after FOUR MONTHS, ridden with BUGS. The bug infestation spread to my pantry as well and I am spending a fortune correcting this Also, they haven't been calling me back - I have been wanting to know if they have my Android Auto which was in the car. I was disappointed with the whole experience.
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Disappointed C
1 reviews | Active since Jan 2020
16 Feb 2026, 07:51
Tough experience with North City Panel Beaters
I struggled with North City Panelbeaters, Kramerville, Johannesburg. They kept my car for 4 months for what I thought would take 3 days to fix. They incorrectly told me my rearview mirror was discontinued and had to be replaced with a different type of rearview mirror. I did my own research and told them the correct part number to find the right rearview mirror. They returned the car after FOUR MONTHS, ridden with BUGS. The bug infestation spread to my pantry as well and I am spending a fortune correcting this Also, they haven't been calling me back - I have been wanting to know if they have my Android Auto which was in the car. I was disappointed with the whole experience.
0
Replies (0)NM
Nhlamulo M
1 reviews | Active since Jan 2020
6 Feb 2026, 12:33
Outstanding Service and Warm Hospitality
I would like to commend North City for their excellent service. From the moment they were assigned to repair my car, their communication was clear and consistent, with regular updates provided throughout the process. The quality of the repairs is exceptional, and the added peace of mind of a 24‑month warranty speaks to their confidence in their work. The staff are truly outstanding — attentive, professional, and quick to address any concerns without being defensive. Their customer‑focused approach made the entire experience seamless and reassuring. My car looks and smells brand new by the way. Thank you North City
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Nhlamulo M
1 reviews | Active since Jan 2020
6 Feb 2026, 12:33
Outstanding Service and Warm Hospitality
I would like to commend North City for their excellent service. From the moment they were assigned to repair my car, their communication was clear and consistent, with regular updates provided throughout the process. The quality of the repairs is exceptional, and the added peace of mind of a 24‑month warranty speaks to their confidence in their work. The staff are truly outstanding — attentive, professional, and quick to address any concerns without being defensive. Their customer‑focused approach made the entire experience seamless and reassuring. My car looks and smells brand new by the way. Thank you North City
0
Replies (0)EM
Eddie M
1 reviews | Active since Jan 2020
5 Nov 2025, 12:56
Dishonest North city Panelbeaters
The most unprofessional panelbeaters I had to deal with. Lie about waiting for parts yet Audi confirmed all parts were delivered, when you confront them with facts, they ignore your calls because they have identity calls and never return your calls or messages. 3 months without a car now.
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Eddie M
1 reviews | Active since Jan 2020
5 Nov 2025, 12:56
Dishonest North city Panelbeaters
The most unprofessional panelbeaters I had to deal with. Lie about waiting for parts yet Audi confirmed all parts were delivered, when you confront them with facts, they ignore your calls because they have identity calls and never return your calls or messages. 3 months without a car now.
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Replies (0)V
Verna
1 reviews | Active since Jan 2020
22 Oct 2025, 17:51
Happy client 😌
I’m so pleased with the service I received! 😊 A big thank you to the amazing team at NCP for getting my car repaired so efficiently. Special thanks to Thomas for keeping me updated every step of the way, and to the Parts, Paint, and Final Line teams for their excellent work — much appreciated! 🚗✨
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Verna
1 reviews | Active since Jan 2020
22 Oct 2025, 17:51
Happy client 😌
I’m so pleased with the service I received! 😊 A big thank you to the amazing team at NCP for getting my car repaired so efficiently. Special thanks to Thomas for keeping me updated every step of the way, and to the Parts, Paint, and Final Line teams for their excellent work — much appreciated! 🚗✨
0
Replies (0)DG
Daniel G
1 reviews | Active since Jan 2020
22 Jan 2025, 08:22
Tell your insurance to choose a different panelbeater!
I am still awaiting the dealer principal to contact me after months. Word of Warning! Do not bring your car here. This establishment is deceptive, careless, and likely operating in a questionable manner. They cut corners, damage vehicles, and provide false assurances. They will confidently assure you to your face that issues have been resolved, only for you to discover later that this is completely false. I plan to file a formal complaint with my insurer to end their partnership and am considering legal action for potential *****. The damage they caused is unacceptable. They blatantly lie, deny responsibility, and falsely claim that work has been completed. My vehicle was in their possession for over three months, and while they addressed the original issue, they created additional problems in the process. Months down the line I am discovering how bad their workmanship actually is! Stay away at all costs!
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Daniel G
1 reviews | Active since Jan 2020
22 Jan 2025, 08:22
Tell your insurance to choose a different panelbeater!
I am still awaiting the dealer principal to contact me after months. Word of Warning! Do not bring your car here. This establishment is deceptive, careless, and likely operating in a questionable manner. They cut corners, damage vehicles, and provide false assurances. They will confidently assure you to your face that issues have been resolved, only for you to discover later that this is completely false. I plan to file a formal complaint with my insurer to end their partnership and am considering legal action for potential *****. The damage they caused is unacceptable. They blatantly lie, deny responsibility, and falsely claim that work has been completed. My vehicle was in their possession for over three months, and while they addressed the original issue, they created additional problems in the process. Months down the line I am discovering how bad their workmanship actually is! Stay away at all costs!
0
Replies (0)LM
Lungani M
1 reviews | Active since Jan 2020
6 Oct 2024, 05:23
Excellent job!
Thank you Thomas and the team at North City panelbeaters in repairing my truck back to it's original state, as a person who is in service delivery, I understand things don't just go your way at the snap of your fingers, but you have made one customer happy. Thomas kept me upto date, I live in Durban and my truck was in Sandton but I was happy with a progress without seeing you face to face.
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Lungani M
1 reviews | Active since Jan 2020
6 Oct 2024, 05:23
Excellent job!
Thank you Thomas and the team at North City panelbeaters in repairing my truck back to it's original state, as a person who is in service delivery, I understand things don't just go your way at the snap of your fingers, but you have made one customer happy. Thomas kept me upto date, I live in Durban and my truck was in Sandton but I was happy with a progress without seeing you face to face.
0
Replies (0)MR
Michelle R
1 reviews | Active since Jan 2020
16 Sept 2024, 10:46
NEVER USE THIS PANELBEATER!
Never use this company! Our vehicle was taken to North City Panel Beaters on 24 July 2024, I called them on 16 August for an update (at this point they'd had the vehicle for 3 weeks) and was told that they were waiting for parts. They send an update on 20 August on Whatsapp that they were still waiting for parts, I called them asking them to send me a list of parts that they were battling to source so that I could try source them myself. It was apparently a door. I requested a Courtesy Car (they don't provide courtesy cars). I then called them again on 26 August, after not receiving the update that they had promised me and was told that they are expecting delivery of a door (that I have managed to source myself) either on 26 or 27 August. I called them again on 29 August (at this point they've had the vehicle for 5 weeks). They had still not received the door, then I got a different response after my insurance advisor spoke to them that the door they received was too badly damaged and that they would be sending it back. I told them that they need to liaise with the insurance company to get approval for a new door (instead of a second had one). When I called them again on 30 August I was told that they would be sending a request for the new part to the insurance company but that it would need to be on back order so I could expect to wait up to 6 weeks for the part. On 5 September when I followed up with them again, I was told that the car was with the panel beaters and that additional damages had been found on the car that they would need to request approval on from the insurance company. At this stage I was absolutely livid, as according to my knowledge additional damage claims should have been logged within days of them receiving the vehicle (not 5 weeks later). This means that they didn't even look at the car until this point. I spoke to my insurance company who conference called them with me on the line and we just heard excuse after excuse from them. At this stage I was done with North City Panel Beaters and when we closed the call with them I informed my insurance company that I wanted the vehicle removed from North City Panelbeaters and taken to another Panelbeater. This was arranged and the vehicle was delivered to the new Panelbeaters on Tuesday 10 September. The new panelbeaters had already send the claim assessment on Wednesday 11 September and send the additional damages claim on Thursday 12 September. It looks like North City Panelbeater also caused further damage to the vehicle, as my new Panelbeater has said that the accident could not have caused some of the damage that they found; unfortunately I do not have any proof as pictures were not taken of the engine compartment directly after the accident. I would definately stay as far away from this company as possible and would insist on an alternative should any insurance company recommend them.
Helpful (0)
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Michelle R
1 reviews | Active since Jan 2020
16 Sept 2024, 10:46
NEVER USE THIS PANELBEATER!
Never use this company! Our vehicle was taken to North City Panel Beaters on 24 July 2024, I called them on 16 August for an update (at this point they'd had the vehicle for 3 weeks) and was told that they were waiting for parts. They send an update on 20 August on Whatsapp that they were still waiting for parts, I called them asking them to send me a list of parts that they were battling to source so that I could try source them myself. It was apparently a door. I requested a Courtesy Car (they don't provide courtesy cars). I then called them again on 26 August, after not receiving the update that they had promised me and was told that they are expecting delivery of a door (that I have managed to source myself) either on 26 or 27 August. I called them again on 29 August (at this point they've had the vehicle for 5 weeks). They had still not received the door, then I got a different response after my insurance advisor spoke to them that the door they received was too badly damaged and that they would be sending it back. I told them that they need to liaise with the insurance company to get approval for a new door (instead of a second had one). When I called them again on 30 August I was told that they would be sending a request for the new part to the insurance company but that it would need to be on back order so I could expect to wait up to 6 weeks for the part. On 5 September when I followed up with them again, I was told that the car was with the panel beaters and that additional damages had been found on the car that they would need to request approval on from the insurance company. At this stage I was absolutely livid, as according to my knowledge additional damage claims should have been logged within days of them receiving the vehicle (not 5 weeks later). This means that they didn't even look at the car until this point. I spoke to my insurance company who conference called them with me on the line and we just heard excuse after excuse from them. At this stage I was done with North City Panel Beaters and when we closed the call with them I informed my insurance company that I wanted the vehicle removed from North City Panelbeaters and taken to another Panelbeater. This was arranged and the vehicle was delivered to the new Panelbeaters on Tuesday 10 September. The new panelbeaters had already send the claim assessment on Wednesday 11 September and send the additional damages claim on Thursday 12 September. It looks like North City Panelbeater also caused further damage to the vehicle, as my new Panelbeater has said that the accident could not have caused some of the damage that they found; unfortunately I do not have any proof as pictures were not taken of the engine compartment directly after the accident. I would definately stay as far away from this company as possible and would insist on an alternative should any insurance company recommend them.
0
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Keitumetse T
1 reviews | Active since Jan 2020
6 Feb 2024, 13:48
car kept for 2 months to fix a "7 working day problem"
This should really be 0 stars if not minus! It has been six working days since I collected my car and I have not been called to ascertain if I am happy with the repairs that were completed. 4 Dec 2023 my car was towed from Midrand to Sandton- North City Panel Beaters. Little did I know I would be kept in the dark and without my car for 2 months. I had to call BROLINK on 8 Dec to find out what was the final assessment made on my car. An email was sent stating the estimated time required for repair of the bumper was 7 working days. 9 Dec 2023 - sms North City saying insurance approved on 11/12/23 and work to commence shortly... (why are dates not making sense?) 19th Dec and 20 Dec I tried calling - wasted my airtime busy pressing options that led me nowhere. I called Brolink trying to reach Steven R (agent who was processing my claim) to see if he knew if they had closed or not I drove to the location on 21 Dec- The date when my car would have been fixed. But the gates were closed. After hooting a bit - a security guard came and told me the shop closed on 14 Dec and will open 8th Jan. 8 Jan 15h22 called and pressed for "update on car" and it just rang. Then at 15h24 I called and pressed for reception and only then was I put through to a person who was "supposed" to update me. Bryan* - I asked for an update on my car. Problem 1- I gave my car registration (number plate)- he could not pick it up Prob 2 - Gave my surname - he said nothing is reflecting Gave him my number and he said he would restart his computer and call me back. 15:29 I was called back. I heard "We are ordering the part and should come Wednesday" he says he said "part has been ordered and will be coming on Wednesday" A week passed with no word back. 15 Jan 08:24 and again at 09:46 finally got through the second time. Asked for an update. Bryan* said he will call and find out about the part and get back to me. 15 Jan 15:53 Bryan called saying the part is still to arrive and he will make it a priority 17 Jan Sms that "parts for vehicle (number plate) has been delivered 22 Jan - "...car in paint preparation department. Once complete your vehicle will move for painting...." sms (no indication if repair was done and paint then collection- just in line for paint) 22 Jan sms " We have found and logged additionals on your vehicle with your insurance. We await authorisation. Regards" (vague much?) 23 Jan sms - "vehicle in line for assembly" (vague again) 23 Jan 16:14 I called asking when the car will be ready - was told it should be done by Friday (26 Jan 24) "did you not see the sms" Bryan Note how many times I had to keep calling - the client was seeking updates. Note how vague and generic the smses are! 25 Jan at 15:31 - I was working and missed their call. I called back at 15:34 and 15:37 and asked if the vehicle was ready for collection and asked what their operating hours were. Made plans to get to the car before work. I must have arrived around 7h40 after dropping son of at school (7kms away at 7h24) and sitting in a bit of traffic. Arrived and two ladies at reception. Jeanine was speaking to an Indian man who just dropped off his car- she said (and i laughed hard inside) that " we will keep you updated" She called Neil to come assist. Neil walked me to the car and said- "here is your car." I was startled at the fact that he did not bother to go through the car with me where it was repaired. I showed him a scratch between fender and bumper on the right, also showed the still damaged emblem and grill that was ill fitted. He says the insurance approved bumper repair only. How was the right fender and bumper? And such a little scratch that could have easily been done while doing the bumper (less than R5 coin and thinner than a toothpick). I asked him what were "additional that were found and logged and why the emblem is still broken" He finally opened the paper report and said it was for the grill. Some big white man came speaking afrikaans to him. (rude much- speaking in a language unknown to a customer IN FRONT of them) Neil said that the man said the insurance did not approve the replacement of the emblem since it was not part of the accident- but that he would like 10 minutes to take the car to the back to replace it as the grill is in the back" We went inside....it was not 10 minutes. I was becoming late for work and the lid finally blew for me- I could no longer contain the anger and frustration. Started shouting at how unprofessional this is, why am I waiting when I called yesterday and was told it would be ready. How NCPB is the worst panel beater ever! What nonsense is it that parts clearly damaged in the incident are not part of the quote. Why do they disregard people so much by not even bothering to call and update. Why did it take them 2 months with my car? They explained that the part had to be ordered only once insurance had approved. Still, why order in Jan and not in Dec?? Janine and Neil said : Allister should have done the hand over but he was only coming in later. I asked who is "Gerrie" who shows up on Truecaller (that very odd time they call)- they said no one there by that name. I asked who was calling for updates. They said Bryan and they called him to answer some issues. I blew up at him for his inefficiency with ordering the bumper and said "you said on 8th "oh we'll order the part" " he raised his voice and pointed at me saying "that is not what I said, I said it was ordered" I questioned how they were ordering parts in Jan for an EARLY December approved claim. I told Bryan- he will NOT point his finger at me. He apologised, dropped the finger and went away without further explanation- apology was only for finger pointing Neil maintained composure throughout (of note). I asked what are the "additionals"- Jeanine said it's a system message and gave an EXAMPLE (e.g. for clips that may not be sent). I asked why they are vague and why not tell me when I'm asking if the car is ready to pick up. Problem! I asked why they did not bother to notify clients of their Dec closure. Jeanine said something very silly that does not add to the progress of the company. Rather a stupid and pathetic, sad excuse. (No out of office email, no courtesy call or vague sms, no recorded voice note). Following the grill being replaced (well over the 10mins I was initially told) and the car being brought back to the front- the grill was still not flush with its surroundings- Neil said it was pushed in and he assures it will be fine. That very morning - running late for work.... at 09:01 the car notified me of the left rear tyre having pressure issues. When I got to the fuel station- the pressure was 107kPa instead of 220kPa. When I refuelled and checked tyre pressure again on 02/02/24 Tyre pressure for left rear was once again below 110 kPa What did they do to my LR tyre??? North City Panel Beaters is extremely unprofessional, lacks any kind of initiative to communicate with clients and very rude at handling complaining clients! They lack the ability to even recognise their error and show any cue to them wanting to correct such. Instead Jeanine and her excuses (if that really is her name- no name tags on employees)!! I wouldn't be surprised to find out Net Assessors (*********** assessors) has an undercover contract with (***********) Sandton panel beaters!
Helpful (0)
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Keitumetse T
1 reviews | Active since Jan 2020
6 Feb 2024, 13:48
car kept for 2 months to fix a "7 working day problem"
This should really be 0 stars if not minus! It has been six working days since I collected my car and I have not been called to ascertain if I am happy with the repairs that were completed. 4 Dec 2023 my car was towed from Midrand to Sandton- North City Panel Beaters. Little did I know I would be kept in the dark and without my car for 2 months. I had to call BROLINK on 8 Dec to find out what was the final assessment made on my car. An email was sent stating the estimated time required for repair of the bumper was 7 working days. 9 Dec 2023 - sms North City saying insurance approved on 11/12/23 and work to commence shortly... (why are dates not making sense?) 19th Dec and 20 Dec I tried calling - wasted my airtime busy pressing options that led me nowhere. I called Brolink trying to reach Steven R (agent who was processing my claim) to see if he knew if they had closed or not I drove to the location on 21 Dec- The date when my car would have been fixed. But the gates were closed. After hooting a bit - a security guard came and told me the shop closed on 14 Dec and will open 8th Jan. 8 Jan 15h22 called and pressed for "update on car" and it just rang. Then at 15h24 I called and pressed for reception and only then was I put through to a person who was "supposed" to update me. Bryan* - I asked for an update on my car. Problem 1- I gave my car registration (number plate)- he could not pick it up Prob 2 - Gave my surname - he said nothing is reflecting Gave him my number and he said he would restart his computer and call me back. 15:29 I was called back. I heard "We are ordering the part and should come Wednesday" he says he said "part has been ordered and will be coming on Wednesday" A week passed with no word back. 15 Jan 08:24 and again at 09:46 finally got through the second time. Asked for an update. Bryan* said he will call and find out about the part and get back to me. 15 Jan 15:53 Bryan called saying the part is still to arrive and he will make it a priority 17 Jan Sms that "parts for vehicle (number plate) has been delivered 22 Jan - "...car in paint preparation department. Once complete your vehicle will move for painting...." sms (no indication if repair was done and paint then collection- just in line for paint) 22 Jan sms " We have found and logged additionals on your vehicle with your insurance. We await authorisation. Regards" (vague much?) 23 Jan sms - "vehicle in line for assembly" (vague again) 23 Jan 16:14 I called asking when the car will be ready - was told it should be done by Friday (26 Jan 24) "did you not see the sms" Bryan Note how many times I had to keep calling - the client was seeking updates. Note how vague and generic the smses are! 25 Jan at 15:31 - I was working and missed their call. I called back at 15:34 and 15:37 and asked if the vehicle was ready for collection and asked what their operating hours were. Made plans to get to the car before work. I must have arrived around 7h40 after dropping son of at school (7kms away at 7h24) and sitting in a bit of traffic. Arrived and two ladies at reception. Jeanine was speaking to an Indian man who just dropped off his car- she said (and i laughed hard inside) that " we will keep you updated" She called Neil to come assist. Neil walked me to the car and said- "here is your car." I was startled at the fact that he did not bother to go through the car with me where it was repaired. I showed him a scratch between fender and bumper on the right, also showed the still damaged emblem and grill that was ill fitted. He says the insurance approved bumper repair only. How was the right fender and bumper? And such a little scratch that could have easily been done while doing the bumper (less than R5 coin and thinner than a toothpick). I asked him what were "additional that were found and logged and why the emblem is still broken" He finally opened the paper report and said it was for the grill. Some big white man came speaking afrikaans to him. (rude much- speaking in a language unknown to a customer IN FRONT of them) Neil said that the man said the insurance did not approve the replacement of the emblem since it was not part of the accident- but that he would like 10 minutes to take the car to the back to replace it as the grill is in the back" We went inside....it was not 10 minutes. I was becoming late for work and the lid finally blew for me- I could no longer contain the anger and frustration. Started shouting at how unprofessional this is, why am I waiting when I called yesterday and was told it would be ready. How NCPB is the worst panel beater ever! What nonsense is it that parts clearly damaged in the incident are not part of the quote. Why do they disregard people so much by not even bothering to call and update. Why did it take them 2 months with my car? They explained that the part had to be ordered only once insurance had approved. Still, why order in Jan and not in Dec?? Janine and Neil said : Allister should have done the hand over but he was only coming in later. I asked who is "Gerrie" who shows up on Truecaller (that very odd time they call)- they said no one there by that name. I asked who was calling for updates. They said Bryan and they called him to answer some issues. I blew up at him for his inefficiency with ordering the bumper and said "you said on 8th "oh we'll order the part" " he raised his voice and pointed at me saying "that is not what I said, I said it was ordered" I questioned how they were ordering parts in Jan for an EARLY December approved claim. I told Bryan- he will NOT point his finger at me. He apologised, dropped the finger and went away without further explanation- apology was only for finger pointing Neil maintained composure throughout (of note). I asked what are the "additionals"- Jeanine said it's a system message and gave an EXAMPLE (e.g. for clips that may not be sent). I asked why they are vague and why not tell me when I'm asking if the car is ready to pick up. Problem! I asked why they did not bother to notify clients of their Dec closure. Jeanine said something very silly that does not add to the progress of the company. Rather a stupid and pathetic, sad excuse. (No out of office email, no courtesy call or vague sms, no recorded voice note). Following the grill being replaced (well over the 10mins I was initially told) and the car being brought back to the front- the grill was still not flush with its surroundings- Neil said it was pushed in and he assures it will be fine. That very morning - running late for work.... at 09:01 the car notified me of the left rear tyre having pressure issues. When I got to the fuel station- the pressure was 107kPa instead of 220kPa. When I refuelled and checked tyre pressure again on 02/02/24 Tyre pressure for left rear was once again below 110 kPa What did they do to my LR tyre??? North City Panel Beaters is extremely unprofessional, lacks any kind of initiative to communicate with clients and very rude at handling complaining clients! They lack the ability to even recognise their error and show any cue to them wanting to correct such. Instead Jeanine and her excuses (if that really is her name- no name tags on employees)!! I wouldn't be surprised to find out Net Assessors (*********** assessors) has an undercover contract with (***********) Sandton panel beaters!
0
Replies (0)