DONT SIGN DIGITAL FORMs

Subject: Formal Complaint Regarding Unauthorized Netstar Contract and Unresolved Billing Issues

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the unauthorized Netstar contract and the subsequent billing issues I have encountered. I purchased my Peugeot vehicle from CMH Umhlanga and was, unfortunately, made to sign documents that bound me to a Netstar contract under misleading circumstances.

Before finalizing the purchase, I had extensive discussions with the car salesperson and the manager about my financial situation and the need to carefully manage my budget with the new car payments. Despite this, I was presented with digital documents to sign, which I assumed were solely related to the vehicle purchase. At no point was it made clear to me that I was also committing to a Netstar contract.

Following this, I was harassed by a Netstar agent insisting on the immediate installation of their system, despite my clear communication that I was awaiting the first car payment to assess my affordability. This high-pressure approach was unprofessional and distressing.

Upon consulting with my insurers, I was advised to opt for the Netstar Go at R69, which offered comparable benefits at a reduced rate. Unfortunately, the Netstar Go never worked, and to my shock, I discovered that I was being charged R249 instead of the agreed R99.

I promptly informed Netstar that I had not consented to this contract and demanded a cessation of unauthorized deductions from my account. It was then revealed that the contract was part of the digital forms I had signed unknowingly.

From the outset, I expressed my concerns to both Netstar and CMH Umhlanga, indicating that their handling of the matter was underhanded. However, my concerns were ignored, and communication was refused. Despite assurances of a 30-day cancellation policy, I continue to be debited and have now been handed over to LG and Associates, who are threatening legal action and demanding R900.

This situation has caused me significant stress and financial strain. I request the following actions to resolve this matter:

Immediate cancellation of the Netstar contract. Refund of all unauthorized deductions made from my account. Written confirmation that no further action will be taken by LG and Associates regarding this matter. A thorough investigation into the sales practices at CMH Umhlanga to prevent future occurrences of such misleading actions. I expect a prompt and satisfactory resolution to this matter. If I do not receive a response within 14 days, I will have no option but to escalate this complaint to the relevant consumer protection authorities and seek legal advice.

Thank you for your immediate attention to this matter.