TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
You will not receive your product! The website looks great and legit- don't fall for this. You won't get a refund. Honestly i should read these reviews and not ordered. DON'T USE THIS WEBSITE. You will lose your money!!
1 reviews | Active since Jan 2020
You will not receive your product! The website looks great and legit- don't fall for this. You won't get a refund. Honestly i should read these reviews and not ordered. DON'T USE THIS WEBSITE. You will lose your money!!
1 reviews | Active since Jan 2020
Complete **** - do not throw your money away! Handbag ordered in 23 December 2023. Acknowledged order #2645 and payment but not shipped. More than a month later I'm not even getting responses to emails.
1 reviews | Active since Jan 2020
Complete **** - do not throw your money away! Handbag ordered in 23 December 2023. Acknowledged order #2645 and payment but not shipped. More than a month later I'm not even getting responses to emails.
1 reviews | Active since Jan 2020
This website is a ****!!!! Do not trust this site! I bought two pairs of sandals from Nova Cape Town a month ago. I still have not received my order and despite sending three emails, I have had no response from them either. I wish I had done my homework on this company before spending my money with them.
1 reviews | Active since Jan 2020
This website is a ****!!!! Do not trust this site! I bought two pairs of sandals from Nova Cape Town a month ago. I still have not received my order and despite sending three emails, I have had no response from them either. I wish I had done my homework on this company before spending my money with them.
1 reviews | Active since Jan 2020
Do not order from Nova Bags it is a ****! I ordered and paid on 26 April, however I haven’t received my product yet. When I requested a refund my emails returned back to sender. Do not trust this company!
1 reviews | Active since Jan 2020
Do not order from Nova Bags it is a ****! I ordered and paid on 26 April, however I haven’t received my product yet. When I requested a refund my emails returned back to sender. Do not trust this company!
1 reviews | Active since Jan 2020
I ordered a bag in May and received confirmation of the payment. The bag has not arrived despite emails requesting update. I received only one reply saying that the bag had been shipped. Yesterday I sent another email which bounced back as address unknown. This company has disappeared from Facebook. Sadly, I have been ****med out of my money.
1 reviews | Active since Jan 2020
I ordered a bag in May and received confirmation of the payment. The bag has not arrived despite emails requesting update. I received only one reply saying that the bag had been shipped. Yesterday I sent another email which bounced back as address unknown. This company has disappeared from Facebook. Sadly, I have been ****med out of my money.
1 reviews | Active since Jan 2020
False advertising as being Cape Town- it’s in fact in china . If one wants to return an item you have to ship back to china ta your expense which is more than the item is worth. So clearly no one will send back. The bag I bought isn’t in keeping with what is advertised . Misleading advertising. So only option remains to try and sell it locally on a platform . **** off note ! Should have read the reviews here before I ordered . Lesson learnt ! I wonder if the advertising standards authority has any power against them ?
1 reviews | Active since Jan 2020
False advertising as being Cape Town- it’s in fact in china . If one wants to return an item you have to ship back to china ta your expense which is more than the item is worth. So clearly no one will send back. The bag I bought isn’t in keeping with what is advertised . Misleading advertising. So only option remains to try and sell it locally on a platform . **** off note ! Should have read the reviews here before I ordered . Lesson learnt ! I wonder if the advertising standards authority has any power against them ?
1 reviews | Active since Jan 2020
after innumerable mails - I have received the same mail 3 times. I have already received a broken bag that in no way looks like the one I ordered AND PAID FOR! Dear Claire, First of all, thank you for contacting us. We are happy to assist you; After checking, I noticed your order was already processed and ready to ship. You will receive a notification email once the tracking number is activated. In general, our delivery time varies between 10-17 working days. Our delivery time varies between 10 and 17 working days. We thank you for your trust and wish you a nice day. If you have any questions, don't hesitate to Contact us. Kind regards Vianca Customer service
1 reviews | Active since Jan 2020
after innumerable mails - I have received the same mail 3 times. I have already received a broken bag that in no way looks like the one I ordered AND PAID FOR! Dear Claire, First of all, thank you for contacting us. We are happy to assist you; After checking, I noticed your order was already processed and ready to ship. You will receive a notification email once the tracking number is activated. In general, our delivery time varies between 10-17 working days. Our delivery time varies between 10 and 17 working days. We thank you for your trust and wish you a nice day. If you have any questions, don't hesitate to Contact us. Kind regards Vianca Customer service
1 reviews | Active since Jan 2020
<div>I bought two vintage bags with slings from Novabags. Witlhin a month the slings tore loose from the bags. The tussles just fell off and were lost. The stitching on zips came loose. This is very poor workmanship and very overpriced for what you get. All in all a dissapointing experience will never buy from them again</div>
1 reviews | Active since Jan 2020
<div>I bought two vintage bags with slings from Novabags. Witlhin a month the slings tore loose from the bags. The tussles just fell off and were lost. The stitching on zips came loose. This is very poor workmanship and very overpriced for what you get. All in all a dissapointing experience will never buy from them again</div>
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