TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
Np Legal has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Np Legal across 4 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am writing on behalf of my cousin, who has had R260 deducted every month from their FNB account by NP Legal1 for over two years, totalling thousands of rands. These deductions were never authorized or signed for. We visited an FNB branch in mid‑July 2025 to dispute and reverse the debit orders. However, the consultant said the account was “blocked” in some internal way, and declared the funds “irreversible”. They could not provide meaningful assistance or clarity. This pattern matches numerous complaints online, with others describing similar continuous R260 debits, lack of consent, and refusal of reversal by banks. NP Legal1 appears to be operating via undisclosed debit orders and misleading clients. I have zero expectation that NP Legal1 will respond, but I’m posting this publicly for others to be aware. - To any legal advisors, consumer protection officials, or fellow consumers: - How should one proceed to recover these unauthorized deductions? - Which regulatory authority or ombudsman is best suited for pursuing a reversal or lodging a complaint? - Are there banks or services that can block recurring deductions like these completely? If NP Legal1 does respond, I expect them to provide: - Documented proof of consent or a signed agreement authorizing the debit orders, - A full refund of all unauthorized deductions, - A clear explanation of any service they claim to have provided.
1 reviews | Active since Jan 2020
I am writing on behalf of my cousin, who has had R260 deducted every month from their FNB account by NP Legal1 for over two years, totalling thousands of rands. These deductions were never authorized or signed for. We visited an FNB branch in mid‑July 2025 to dispute and reverse the debit orders. However, the consultant said the account was “blocked” in some internal way, and declared the funds “irreversible”. They could not provide meaningful assistance or clarity. This pattern matches numerous complaints online, with others describing similar continuous R260 debits, lack of consent, and refusal of reversal by banks. NP Legal1 appears to be operating via undisclosed debit orders and misleading clients. I have zero expectation that NP Legal1 will respond, but I’m posting this publicly for others to be aware. - To any legal advisors, consumer protection officials, or fellow consumers: - How should one proceed to recover these unauthorized deductions? - Which regulatory authority or ombudsman is best suited for pursuing a reversal or lodging a complaint? - Are there banks or services that can block recurring deductions like these completely? If NP Legal1 does respond, I expect them to provide: - Documented proof of consent or a signed agreement authorizing the debit orders, - A full refund of all unauthorized deductions, - A clear explanation of any service they claim to have provided.
1 reviews | Active since Jan 2020
Complaint Letter to Hello Peter Subject: Complaint against Legal Cover and Consultant Makoma Dear Hello Peter Team, I am writing to express my disappointment and frustration with NP Legal Cover and their consultant, Makoma. Recently, I was contacted by Makoma, who offered me a voucher for NP Legal Cover without fully explaining the services provided. She promised that I would receive a phone call before dispatching the voucher, but I never received either the call or the voucher. The Issue To my surprise, I saw a debit order from NP Legal Cover on my bank statement, and I was unable to stop or reverse the transaction. When I contacted NP Legal Cover, I was verbally told that the debit order was cancelled, and the bank managed to stop further debits. However, I lost money due to two transactions. Poor Service I had high hopes when Makoma promised to investigate my case, but she became unresponsive after I asked her to provide NP Legal Cover's contact details. This experience has left me feeling misled and frustrated. Request I urge NP Legal Cover to review their sales practices and ensure that their consultants provide accurate information to clients. I also request that they take steps to prevent similar incidents in the future. Warning to Others I want to caution others about NP Legal Cover's business practices and advise them to be cautious when dealing with similar companies. I hope that by sharing my experience, I can help prevent others from falling into the same trap. Sincerely, Eunice
1 reviews | Active since Jan 2020
Complaint Letter to Hello Peter Subject: Complaint against Legal Cover and Consultant Makoma Dear Hello Peter Team, I am writing to express my disappointment and frustration with NP Legal Cover and their consultant, Makoma. Recently, I was contacted by Makoma, who offered me a voucher for NP Legal Cover without fully explaining the services provided. She promised that I would receive a phone call before dispatching the voucher, but I never received either the call or the voucher. The Issue To my surprise, I saw a debit order from NP Legal Cover on my bank statement, and I was unable to stop or reverse the transaction. When I contacted NP Legal Cover, I was verbally told that the debit order was cancelled, and the bank managed to stop further debits. However, I lost money due to two transactions. Poor Service I had high hopes when Makoma promised to investigate my case, but she became unresponsive after I asked her to provide NP Legal Cover's contact details. This experience has left me feeling misled and frustrated. Request I urge NP Legal Cover to review their sales practices and ensure that their consultants provide accurate information to clients. I also request that they take steps to prevent similar incidents in the future. Warning to Others I want to caution others about NP Legal Cover's business practices and advise them to be cautious when dealing with similar companies. I hope that by sharing my experience, I can help prevent others from falling into the same trap. Sincerely, Eunice
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