Nwu
1.5|164 reviews
Responds in 11 hours 33 min
JB
Jan B
1 reviews | Active since Member
31 Mar 2026, 09:06
Horrible service
Absolute struggle to get my credit refunded. First it was all excuses about they have a back log in cancellation. In the end I had to drive there only to find that according to the system I did cancel my studies. Now I have the same problem with my credit refund. Provided them with the requested documents more than a month ago and when you phone the answer is again "we have a back log, you need to wait". Really the worst service I have experienced.
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Replies (1)Nwu's replyOfficial
31 Mar 2026, 13:22Dear Jan
Thank you for bringing your complaint to the attention of the NWU. The matter will be looked into and you will be provided with feedback. I have included you in the email.
Kind regards
Louis Jacobs: Director, Corporate Communication
Thank you for bringing your complaint to the attention of the NWU. The matter will be looked into and you will be provided with feedback. I have included you in the email.
Kind regards
Louis Jacobs: Director, Corporate Communication
Best regards,
Nwu's reply31 Mar 2026, 13:22
Official
Dear Jan
Thank you for bringing your complaint to the attention of the NWU. The matter will be looked into and you will be provided with feedback. I have included you in the email.
Kind regards
Louis Jacobs: Director, Corporate Communication
Thank you for bringing your complaint to the attention of the NWU. The matter will be looked into and you will be provided with feedback. I have included you in the email.
Kind regards
Louis Jacobs: Director, Corporate Communication
Best regards,