meter

I called odi water services to report a meter that licking and very heavy and it was around 14:30 - 15:00 and I was very specific that the water is now all over the street but only to find out when I got home around 19:00 nothing was done. I am actually extremely disappointed with the service because I believe if the area was in town this issue would have been sorted by now and I believe your department works 24 hrs (correct me if I'm wrong) and we all know that the country cannot effort to waste water,imagin water running in the street the whole night.