Sly, Arrogant, *************, *********, Deceiving Supervisor & Superiors

If you are looking for a reasonably priced stay then this a place to stay as far away as possible! Do yourself a favor and read all the Google reviews and booking platform reviews before booking a stay here!

I was checked into the studio apartment on the 23rd of December whereby I originally booked a 4-night stay only to find that the apartment was far from guest-ready!

Firstly there were no working plugs in the room where I could charge my phone or my laptop.

The aircon wasn't working and kept flashing a light with an error code which kept me up all night.

The table in the apartment was damaged!

Also, the wifi in the room wasn't working either even tho they state they have wifi!

I had to remove the TV from the wall in the end to be able to use the plug to charge my phone and be able to work on my laptop due to no other plugs working in the room.

I then decided to contact bookings.com to lodge a complaint against the property and for them to be aware of what I am busy experiencing on my first day of staying here! They then proceeded to try and contact the different numbers listed on the properties page and weren't able to speak to anyone but mentioned they would send an email with my complaint.

On the 24th of December, I went to reception to complain and ask for my booking to be canceled and my money to be refunded whereby the receptionist then phoned the supervisor to tell her how unhappy I was.

The supervisor then wanted to upgrade me from a studio apartment to a one-bedroom apartment whereby I had to pay in the difference! "Cheeky one would say!"

I then stated that I was not willing to pay the difference due to it being their problem that the room wasn't ready when I was checked into the room!

The supervisor then told me after she heard that I'd want my booking canceled and that I want to be refunded that I'll then cancel at my own will and I'll lose all my money! "Sneaky and deceiving"

She then tried to make excuses as to why all these problems were found in the studio I was booked into and tried blaming load-shedding and the fact that it's the festive period and them not being able to get the things repaired!

"SURELY THERE ARE EMERGENCY CONTACTS FOR REPAIRMEN?"

They then moved me to another studio apartment on the third floor and claimed everything was working! I then, later on, heard the supervisor after moving me that she was now scolding the cleaning staff for not doing their jobs properly and arguing on how slow they were working!

"Surely if you are a supervisor you should know how to deal with these situations and you would address them in a calm and orderly manner? Also you as the supervisor would speak and raise the concerns you experiencing with your fellow employees in your office and not in public where other guests can hear you the supervisor shouting at the employees!"

I then went out for dinner that night and once I returned to the apartment the TV didn't work, it kept turning on and off the whole time, and decided to go to bed rather.

On the 25th of December, I woke up and then decided to raise this problem with the receptionist again whereby I told her I'd like to check out and that I would like my money to be refunded. The receptionist then proceeded to check me out and return the R500 breakage deposit I paid.

I then contacted bookings.com again regarding this situation and stated to them that I had been moved to another studio but the tv wasn't working. They then tried to contact the supervisor but weren't able to get hold of her so they sent her another email with my complaint and requested for a date change to be done on my booking and for my money to be refunded.

"Why does the property have a supervisor if she can't be reached via phone call or email?!"

On the 28th of December after not receiving any feedback from the property I then decided to contact the supervisor myself. She claimed she wasn't sure who I was but after refreshing her memory she then remembered who she was talking to.

She then claimed that Bookings.com hadn't reached out to her and that I should call them and notify them to make contact with her so that the matter could be attended to. While speaking to the supervisor I gave her my occupation background and stated that I work in the 5-star luxury hospitality industry and that I know what the procedure is to make sure a room/apartment is guest-ready before the guest arrives for check in! she then tried to question me to why I then haven't booked a 5-star hotel and why I have booked with them.

"How does a supervisor ask a guest such questions if she knows the problem is with them and not with the guest?"

This has absolutely nothing to do with her and or how I or any other guests decide to spend their money or book their stays! She should rather be focusing on the complaints and reviews from other guests instead and not try to question guests!

When I asked her why my room wasn't properly checked before I checked in she claimed that she has multiple supervisors that are required to do so and that they aren't doing their jobs while asking me who in South Africa even does their jobs.

"So you as the supervisor who is aware of the other supervisors not doing their jobs why haven't you taken any action? Why are you blaming other employees if you should be the one doing the final checks?!"

She then also claimed that she would be leaving for Cape Town and that she wouldn't be in the office to deal with this until she was back in the office.

"IF THE COMPLAINT WAS SENT IN AND RAISED WITH THE BOOKING AGENT WHEREBY THEY TRIED TO CONTACT HER ON THE 23D AND 24TH OF DECEMBER WHY HASNT IT BEEN DEALT WITH YET? BUT SHE AS THE SUPERVISOR NOW HAS TIME TO GO TO CAPE TOWN FOR LEISURE?! I ALSO HAVE THE ENTIRE CALL RECORDED!"

The days went by and still no feedback from the supervisor regarding the problem!

On the 2nd of January 2024, I then proceeded to drive to the property and deal with the supervisor in person with the hopes that the date change task would take care of my booking and I get refunded.

Upon arriving at the property I was told that the supervisor had stepped out to the shops to buy some items for repairs that need to take place on the property.

"The Supervisor went to the shops to buy items for repairs but yet she tells me that due to it being the festive period they aren't able to get repairmen out to fix the problems that were found in my studio apartment. Very strange"

I then waited and a couple of minutes later the supervisor walked in and gave me a look and I knew she could see that now there is no way out but to deal with the problem or so I thought.

She walked straight into her office and kept me waiting when the receptionist told her that I was waiting to see her. She then eventually stepped out of her office and asked me how she could help me and when I told her what the reason was for me being there she asked me to step into her office.

When I gave her the reason for my visit she then tried to gaslight me and took no responsibility for why I was checked into a room that wasn't ready!

I asked her many questions as to why she never bothered to reply to bookings.com regarding the requested date change and she then only informed me that she had responded and that her response was that they had checked the apartment and found no problems with it and that they wouldn't be doing a date change for this matter and that the booking was non-refundable therefore I won't be getting a refund.

She also mentioned that the TV was found to be working when they went and inspected the studio apartment and then started blaming an "aparent storm" that happened sometime last night for why it wasnt working.

I then asked her why they never phoned me to tell me the tv was found to be working and why she rather decided to not contact me immediately.

"Why still look for all these excuses and try to blame the guests and make them think that they are or were wrong?"

I then made it clear that was unacceptable and that I wouldn't leave the property till I had spoken to her superior and made them aware of the ongoing situation. I also stated that all the negative reviews on Google say a lot about who she is with a Supervisor title and she laughed it off!

She also stated that there is no superior above her and that I won't achieve anything without confronting her!

"A business that's being run with only a few supervisors but nobody in a higher position than her?"

I then further tried confronting her as to why she was blaming the other supervisors for not doing the jobs that they were employed to do when I phoned her on the 28th of December.

She denied saying this even after I mentioned to her that I recorded the phone call we had.

"How could a supervisor be so arrogant and still believe her lies?"

I then refreshed her with my occupational background when she then sarcastically laughed at me saying that I am a cook on a ship and that anyone can be a cook..

"Let me correct you here, I work as a chef onboard a 92 meter Super Yacht and not a cook role onboard a ship!"

She then chased me out of her office and demanded that I leave the property and called security to try and remove me while I stood my ground and refused to leave!

She then asked the receptionist to go and call Mr. Rhedi out of the boardroom and started phoning different people when Mr. Rhedi walked in the supervisor told him I was threatening her and that I refused to leave the property.

He then asked me what the problem was and while trying to give him the details of the problem he started getting all defensive and coming up with multiple excuses as to why I should be in contact with bookings.com and that they aren't able to help me due to me paying my stay with bookings.com and them taking a vast amount of commission.

I then informed him that I had paid the property in cash and that my money was lying with them and not bookings.com. He then said it was impossible and only after asking the supervisor did he realize that a guest could pay for the property in person rather than having to pay for the stay on the booking platform.

"You would think a person running such a business is aware of this right?"

He then asked me to write a formal complaint by email and send it to them so that they can attend to it but I then informed him that this was already done by bookings.com and that I had no choice but to see them in person due to the matter not being resolved. I then told Mr. Rhedi that I would be making a phone call to bookings.com so that they could give him the exact timeline of when the complaint was lodged and how many efforts they had made to try and get in contact with the supervisor.

I then spoke to the customer service agent and explained that I was at the property trying to get the matter resolved and that nobody was of assistance at the property and asked the agent how a property that had so many negative reviews could be listed on their booking platform.

This is when Mr. Rhedi started getting agitated and threatened me that he would sue me for defaming his businesd he then tried getting me removed by the security once he called for them stating that I was a trespasser and no longer a guest and that I should be removed immediately.

"Defaming a business for speaking the truth?"

Luckily all calls are recorded with bookings.com and the customer service agent of bookings.com could hear all the commotion that was taking place.

I refused to leave and told the security that if they touched me Ill be opening a case of assault! The police then arrived at the property with the supervisor and Mr Rhedi hoping they would immediately remove me off the property when telling them I was trespassing.

The police then asked me what the problem was and I explained to them exactly what happened and why I was at the property.

They then asked to speak to the female supervisor who I was busy dealing with from the start to what she had to say about my complaint and Mr Rhedi demanded that he speak to the police as he was brought up to speed regarding the situation and has stepped in to take care of it.

He then told the police that yes I had problems with the room and that they had upgraded me to a better apartment this being a superior studio apartment.

I then stated to the police that was not true and that I had been moved from the ground floor to the third floor where a studio apartment was given to me and that if they claimed I was upgraded to a superior studio why was it the same layout to the first studio, there was nothing different or superior about this studio.

"No superior studio apartment to be found on their booking page just fyi and why lie to a police official?!"

I then showed the police the Google reviews of the property so that they could see for themselves that they were the ones with the problem and not me or the other guests.

Mr. Rhedi then got aggravated once I showed the police the reviews and made many attempts to get them to not listen or read what the reviews showed on Google.

"So if you have nothing to hide and have done nothing wrong why would one go to this extreme extent to try and cover up your lies?!"

The police eventually instructed me to head to the court and told me that ill now need to sue them for me to get back my money from them.

The supervisor was laughing at me thinking that I lost this battle but I had a surprise coming!

I stand for what is right and I will take all the necessary steps to make sure that they get recognized for their poor service delivery and customer service even if this means involving all booking platforms, involving media companies, and posting it on all social media platforms!

I will make sure that this does not happen to the next guests be assured! I will make an example out of your company be assured!

Please feel free to read the google reviews and to go post a review if you have stayed here in the past. The link will be posted doen below

https://www.google.com/search?ie=UTF-8&client=ms-android-vf-za-revc&source=android-browser&q=odyssey+apartment#wptab=si:AKbGX_oXOTjHK3vNPxrwAU4tsC2W_rsdJDrrSHpqUAOdbOh1qyJRvFMl0LcBr9uecBwYb-KQ8NmNu85hTDk2V58d4k74kNeE-mEEkCDTpLby5v_fBTgfMBrE1iMi1nn-cn4XNHh9hpWe3_IbDF2M72UF3XjeBXS6pg%3D%3D