Old Mutual
1.6|18,460 reviews
GC
Glenrose C
1 reviews | Active since Member
28 May 2026, 10:48
Disappointing Claims Process
The claim process for our mother's funeral has been so tedious & time consuming. We still have not received the payout despite disclosing that the burial is two days away. So disappointing!
Helpful (0)
Replies (2)0
Replies (2)Old Mutual's replyOfficial
28 May 2026, 11:09Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 May 2026, 11:09
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
28 May 2026, 13:37Good day Glenrose
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: feedback@oldmutual.com). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 May 2026, 13:37
Official
Good day Glenrose
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: feedback@oldmutual.com). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Kind regards
Old Mutual Complaints Management
Best regards,