OLD MUTUAL LIFE COVER IS A ****😔

My dad passed away in December 2025. He had taken a cover in 2022 for illness . Then he changed it to life cover in 2023. So in January 2026 I submitted a claim and informed them, that my dad passed away . I'm receiving a run around, with no communication from them. I've submitted the requires documents that was requested. They were insisting for some report from a hospital from Capetown( Tyburg hospital) which my dad had never been to, leave alone he had never been out of KZN. I had to phone the hospital to get conformation that he has never been there or treated.The advisor said that I must get a report from his doctor which was done and submitted, after that they still want a report from his treating doctor which only God knows who that is. The debit order, to date still being debited from the account, yet the insures has long been deceased. I asked them to stop the debit order and Old mutual advisor, advised not to put a stop to the debit order until the payout of the life cover has been concluded. It's really frustrating because you can't speak to anyone and there is also no feed back provided no matter how many emails are sent, even to the complaints division. I will never advise any one to take any cover with them . I've sent so many emails and the only thing that they say is we received the documents and our team will contact you shortly, and no oneever does. The deceased had no chronic illness, so he hardly visited the doctor appart from the family GP. The deceased notification of death also stipulated that he died of natural causes but Old mutual insists they want a report from his treating doctor. These are some of the people that have been assigned to the query to no avail: maphane@oldmutual.com, kmnisi@fairbairnconsult.co.za, Faieza Sampson. Can someone please advise on whats the best way forward to resolving this matter as no one from Old Mutual gives a damb, but they continue to happily debit the account every month to date.