Old Porters inn refund policy

I booked for someone, and on the day they had to check in they had car problems and phoned in to the inn to let them know they could not make it, I was out of town when I was informed and could do very little when I received the message a few days later, I asked the inn if dates can be exchanged and they refused, I asked if I could get a 50% refund and they refused again, my cancellation policy was that if cancelled then 50% due but not if a no show, how unfortunate I was, but based on the attitude of this place I find it difficult to want to visit here in future, I lost out quite a lot of money, and my smiley happy face which they got for “free” and smiling all the way to their bank, ie R1586 not impressed😭😭😭 I booked for someone, and on the day they had to check in they had car problems and phoned in to the inn to let them know they could not make it, I was out of town when I was informed and could do very little when I received the message a few days later, I asked the inn if dates can be exchanged and they refused, I asked if I could get a 50% refund and they refused again, my cancellation policy was that if cancelled then 50% due but not if a no show, how unfortunate I was, but based on the attitude of this place I find it difficult to want to visit here in future, I lost out quite a lot of money, and my smiley happy face which they got for “free” and smiling all the way to their bank, ie R1586 not Impressed when someone gains from another’s misfortune