OC
Olympic Cycles
Unclaimed Business
OC
Olympic Cycles
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Aiyaaz D
1 reviews | Active since Jan 2020
26 Jul 2022, 14:56
Setting a standard!
I wish other stores that offer/manage their online aspects of their business could learn from this store. What you see online is 100% aligned with what is actually in store, i.e. if an item in a particular size shows "in stock", its actually in stock. This seems like it should be an expected standard but this is the first store I've encountered in recent times that gets this 100% right. Then in store staff are amazing and extremely helpful and knowledgeable. This is a 10/10 store in all aspects.
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Aiyaaz D
1 reviews | Active since Jan 2020
26 Jul 2022, 14:56
Setting a standard!
I wish other stores that offer/manage their online aspects of their business could learn from this store. What you see online is 100% aligned with what is actually in store, i.e. if an item in a particular size shows "in stock", its actually in stock. This seems like it should be an expected standard but this is the first store I've encountered in recent times that gets this 100% right. Then in store staff are amazing and extremely helpful and knowledgeable. This is a 10/10 store in all aspects.
0
Replies (0)KD
Kyle D
1 reviews | Active since Jan 2020
22 Aug 2020, 15:00
Avalanche Solo 2020 Model - Olympic Cycles.
Sales Consultant was efficient, and went as far as applying a discount on my Bicycle, as the adverti*****t was misquoted on their website. Their Delivery fee was pretty affordable too, although I got my bike a day later than anticipated, overall happy client. Many thanks Olympic Cycles.
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Kyle D
1 reviews | Active since Jan 2020
22 Aug 2020, 15:00
Avalanche Solo 2020 Model - Olympic Cycles.
Sales Consultant was efficient, and went as far as applying a discount on my Bicycle, as the adverti*****t was misquoted on their website. Their Delivery fee was pretty affordable too, although I got my bike a day later than anticipated, overall happy client. Many thanks Olympic Cycles.
0
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rR
richard R
1 reviews | Active since Jan 2020
9 Jan 2020, 05:34
Refund ourstanding
On 2 Dec 2019 I received a garmin watch which I had bought on line from Olympic Cycles who have premises in Cape Town. On the day it arrived, it was worn for no more than 10 minutes and without good reason the watch strap broke. I immediately brought this to the attention of Olympic Cycles and started communicating with Mr Lee Canham. After considering my options, it was agreed that it be returned for a full refund. Olympic Cycles uses Dawn Wing as their courier and Dawn Wing was requested by Olympic Cycles on the 10th of Dec to collect. Eventually Dawn Wing collected the watch however Olympic Cycles have still not refunded me the purchase price of the watch and the delivery fee despite there being no fewer than 30 emails back and forth between Mr Canham and I. Mr Canham no longer appears to be responding, leaving me with no alternative but to escalate the matter. The purpose of this complaint is to forewarn prospective clients that they might be tempted to buy from Olympic Cycles and if they do, they might also receive appalling service and they might also find it challenging to obtain a legitimate refund. When dealing with such companies, best to practice the “Buyer Beware” philosophy.
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richard R
1 reviews | Active since Jan 2020
9 Jan 2020, 05:34
Refund ourstanding
On 2 Dec 2019 I received a garmin watch which I had bought on line from Olympic Cycles who have premises in Cape Town. On the day it arrived, it was worn for no more than 10 minutes and without good reason the watch strap broke. I immediately brought this to the attention of Olympic Cycles and started communicating with Mr Lee Canham. After considering my options, it was agreed that it be returned for a full refund. Olympic Cycles uses Dawn Wing as their courier and Dawn Wing was requested by Olympic Cycles on the 10th of Dec to collect. Eventually Dawn Wing collected the watch however Olympic Cycles have still not refunded me the purchase price of the watch and the delivery fee despite there being no fewer than 30 emails back and forth between Mr Canham and I. Mr Canham no longer appears to be responding, leaving me with no alternative but to escalate the matter. The purpose of this complaint is to forewarn prospective clients that they might be tempted to buy from Olympic Cycles and if they do, they might also receive appalling service and they might also find it challenging to obtain a legitimate refund. When dealing with such companies, best to practice the “Buyer Beware” philosophy.
0
Replies (0)MK
Marc K
1 reviews | Active since Jan 2020
3 May 2018, 14:20
Utter Joke
Walking into a bike shop is like walking into a candy store when you're a kid. You get excited to explore the endless possibilities, you never know what you might end up with but you know you will walk out with a smile Well, at least - that's what it should be like. Walking into Olympic Cycles today is what I imagine it's like walking into an NBA locker room. Essentially a room filled with people who think they are better than you. It's not just arrogance, it's incompetence and an inability to understand they are in the business of helping people - not prove they won a race once in Swellendam back in 84'. Your store is a joke, your staff is extremely unhelpful. I walked in there today with the intention of getting some assistance with Tri-bars and a Tri-suit. The only advice I got was go look upstairs you might find something old and "Goodluck if you are racing this weekend, you're going to need it" - take your heads out of your own ****s and realize stores like yours won't exist in a couple of years with the service you provide.
Helpful (0)
|Replies (0)MK
Marc K
1 reviews | Active since Jan 2020
3 May 2018, 14:20
Utter Joke
Walking into a bike shop is like walking into a candy store when you're a kid. You get excited to explore the endless possibilities, you never know what you might end up with but you know you will walk out with a smile Well, at least - that's what it should be like. Walking into Olympic Cycles today is what I imagine it's like walking into an NBA locker room. Essentially a room filled with people who think they are better than you. It's not just arrogance, it's incompetence and an inability to understand they are in the business of helping people - not prove they won a race once in Swellendam back in 84'. Your store is a joke, your staff is extremely unhelpful. I walked in there today with the intention of getting some assistance with Tri-bars and a Tri-suit. The only advice I got was go look upstairs you might find something old and "Goodluck if you are racing this weekend, you're going to need it" - take your heads out of your own ****s and realize stores like yours won't exist in a couple of years with the service you provide.
0
Replies (0)BB
Barry B
1 reviews | Active since Jan 2020
26 Jan 2016, 15:01
Bad treatment
I tried to redeem a gift voucher and was promptly told that the vouchers were photocopies and \where did I get it"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947039;489194;827375;14;2;0;1;0;0;2;NULL;NULL;NULL;16/01/26 16:46;16/01/26 15:01;No refund for damaged goods;1422634;CHARL ;827731743;We bought a DEFY stove which was faulty;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947040;654620;765374;14;2;0;1;0;0;2;NULL;NULL;NULL;16/01/26 16:53;16/01/26 15:02;Disgusting Service!!!;9,30E+12;;829605825;I was promised delivery of an order today but only 1 item arrived out of 5. When I called to ask where the rest was I was told that the order had been split into 2 packages. I spoke to 5 different people throughout the afternoon but was always fed the \I'll call them and get back to you\"" line and only two people have called me back to blame first my company's mail room and then the couriers. I still have no idea where my order is and have been told to wait until tomorrow. This is completely appalling and seeing as I paid a lot of money on this order"
Helpful (0)
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Barry B
1 reviews | Active since Jan 2020
26 Jan 2016, 15:01
Bad treatment
I tried to redeem a gift voucher and was promptly told that the vouchers were photocopies and \where did I get it"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947039;489194;827375;14;2;0;1;0;0;2;NULL;NULL;NULL;16/01/26 16:46;16/01/26 15:01;No refund for damaged goods;1422634;CHARL ;827731743;We bought a DEFY stove which was faulty;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947040;654620;765374;14;2;0;1;0;0;2;NULL;NULL;NULL;16/01/26 16:53;16/01/26 15:02;Disgusting Service!!!;9,30E+12;;829605825;I was promised delivery of an order today but only 1 item arrived out of 5. When I called to ask where the rest was I was told that the order had been split into 2 packages. I spoke to 5 different people throughout the afternoon but was always fed the \I'll call them and get back to you\"" line and only two people have called me back to blame first my company's mail room and then the couriers. I still have no idea where my order is and have been told to wait until tomorrow. This is completely appalling and seeing as I paid a lot of money on this order"
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Replies (0)BC
Bjorn C
1 reviews | Active since Jan 2020
23 Sept 2015, 19:27
Poor services
The staff at Olympic Cycles are unprofessional on how they treat certain customers. On my arrival at the store I was given the once over from a group of stuff members. One of the sales team asked do I need any help as I put a foot in the door. Replying \I need to see what you have first
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Bjorn C
1 reviews | Active since Jan 2020
23 Sept 2015, 19:27
Poor services
The staff at Olympic Cycles are unprofessional on how they treat certain customers. On my arrival at the store I was given the once over from a group of stuff members. One of the sales team asked do I need any help as I put a foot in the door. Replying \I need to see what you have first
0
Replies (0)