*****ING FROM THE POOR

Good day

Re: Unauthorized debit Refer account numbers:

• 9379484596 current savings account where salary is paid in • 588149749 cheque account, blocked with legal/ with arrangement

1. I have a standing arrangement to repay the outstanding debt on the current account namely 588149749, for R1 828,54 which I honor I pay timeously without exception This month I could not manage to do a transfer on my internet banking and referred the matter to ABSA complaints department Merentia van der Merwe and Liezel Harris (see below) assisted me and notified that I should make a payment to 405 808 3183 in name of “ABSA BANK RECOVERY SERVICES LTD” with the current account as a reference I did make this payment 22 August 2025 / yesterday (see proof of payment attached)

2. I noted this morning that a journal was processed debiting my savings account Authorized apparently by EK MPHELA according to a note on system dated 19 Aug “ 22/08/2025 JOERNAALDEBIET RCCS BOS JHB 25551,09- 1018,50 588149749 “ First of all, I don’t have any funds left for food ect,! All my debit orders including medical aid and insurance will be unpaid! I can’t contact EK Mphela and your arrangements is not operating on Saturdays but funds was debited late Friday tying my hands without communication.

I was not informed of this debit by youre department This was not authorized by me I am honoring all my arrangement timeously and the payment of R1828 was only due on Monday the 25th. I made the payment in advance.

I request a refund/ rectification with immediate effect and a confirmation that this will never happen again.

Regards

JAMES