Clarification and factual correction regarding a misleading review by Charnelle

This review is posted to formally correct material inaccuracies contained in the review published by Charnelle titled “Misrepresentation of Delivery Terms and Withholding of Goods”.

For the benefit of readers, the following clarifications are placed on record:

No binding “free delivery” agreement existed. No courier method, provider, cost, route, or delivery SLA was ever contractually agreed or itemised in writing. No signed acceptance or amendment exists confirming delivery at the supplier’s cost.

Payment was made for manufactured goods, not delivery services. The transaction related to custom-manufactured products. Delivery was never sold, priced, or contracted as a paid service.

No courier charges were introduced “after the fact” by the supplier. A third-party courier independently contacted the reviewer regarding transport costs. At no stage did the supplier invoice, add, or demand courier fees.

Goods were never withheld. The goods were completed and made available for collection. Collection was repeatedly offered, either personally or via a courier of the client’s choosing.

No refund was requested or refused. No written refund request was ever submitted. In any event, South African law does not obligate refunds for custom-manufactured goods once production has commenced.

The assertions in the referenced review are therefore factually incorrect, unsupported by evidence, and omit critical context. The matter is currently under formal dispute.

This clarification is provided solely to ensure that readers are not misled by a one-sided narrative.

— Eugene Owner / Authorised Representative