OJ
Omoda Jaecoo Melrose Arch
Verified Business
OJ
Omoda Jaecoo Melrose Arch
Verified Business
36 Reviews (last 12 months)
Responds in 523 hours 4 min
AI Review Summary
Based on recent customer reviews, Omoda Jaecoo Melrose Arch delivers an outstanding car-buying experience defined by warm, professional service and a celebratory handover process that makes customers feel like VIPs. Staff members such as Trevino, Thuto, Katleho, Erica, Luwaide, and Yolandi are frequently praised for their patience, product knowledge, and dedication. Customers highlight seamless financing guidance and proactive after-sale follow-ups. One notable concern involved an insurance arrangement issue that left a customer frustrated, suggesting room for improvement in third-party coordination.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
523h 4m
NPS Score
100
Recommended: Very Likely
Review Distribution
4.6|36 Reviews
May '25 - Apr '26
5(82.8%)
4(10.3%)
3(0%)
2(0%)
1(6.9%)
5(82.8%)
4(10.3%)
3(0%)
2(0%)
1(6.9%)
Frequently Asked Questions About Omoda Jaecoo Melrose Arch
Based on recent customer reviews, Omoda Jaecoo Melrose Arch delivers an outstanding car-buying experience defined by warm, professional service and a celebratory handover process that makes customers feel like VIPs. Staff members such as Trevino, Thuto, Katleho, Erica, Luwaide, and Yolandi are frequently praised for their patience, product knowledge, and dedication. Customers highlight seamless financing guidance and proactive after-sale follow-ups. One notable concern involved an insurance arrangement issue that left a customer frustrated, suggesting room for improvement in third-party coordination.
Omoda Jaecoo Melrose Arch has a TrustIndex of 0 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. Hellopeter has tracked Omoda Jaecoo Melrose Arch across 41 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
L
NM
Nonhlanhla M
1 reviews | Active since Jan 2020
28 Nov 2025, 13:55
Great service
Great service. Very lovely individuals who go out of their way for clients
Helpful (0)
|Replies (0)NM
Nonhlanhla M
1 reviews | Active since Jan 2020
28 Nov 2025, 13:55
Great service
Great service. Very lovely individuals who go out of their way for clients
0
Replies (0)CP
T
Tulha
1 reviews | Active since Jan 2020
19 Nov 2025, 07:31
I recently purchased an Omoda C7 from Omoda Melrose Arch and the service experience was excellent
I recently purchased an Omoda C7 from Omoda Melrose Arch and the service experience was excellent. The team was organised, transparent, and handled the entire process professionally from start to finish. Communication was clear, there were no surprises, and the delivery process was efficient and fun. Overall, a smooth purchase experience and a dealership I can recommend without hesitation.
Helpful (0)
|Replies (0)T
Tulha
1 reviews | Active since Jan 2020
19 Nov 2025, 07:31
I recently purchased an Omoda C7 from Omoda Melrose Arch and the service experience was excellent
I recently purchased an Omoda C7 from Omoda Melrose Arch and the service experience was excellent. The team was organised, transparent, and handled the entire process professionally from start to finish. Communication was clear, there were no surprises, and the delivery process was efficient and fun. Overall, a smooth purchase experience and a dealership I can recommend without hesitation.
0
Replies (0)T
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MM
Moipone M
1 reviews | Active since Jan 2020
16 Oct 2025, 17:47
A special thank you to Erica from Customer Experience for her warm and professional approach — she made me feel valued and taken care of throughout
A special thank you to Erica from Customer Experience for her warm and professional approach — she made me feel valued and taken care of throughout. Katleho, the sales consultant, was knowledgeable, patient, and attentive, ensuring I found the right vehicle that suited my needs perfectly. I was also deeply impressed by Luyanda, who kindly drove over an hour to pick me up — that level of dedication and service is rare and truly appreciated. Lastly, Janita made the financial process effortless; she took the time to explain every detail clearly and even managed to find me a better installment deal. Thank you to the entire Omoda Melrose Arch team for redefining what exceptional customer service looks like.
Helpful (0)
|Replies (0)MM
Moipone M
1 reviews | Active since Jan 2020
16 Oct 2025, 17:47
A special thank you to Erica from Customer Experience for her warm and professional approach — she made me feel valued and taken care of throughout
A special thank you to Erica from Customer Experience for her warm and professional approach — she made me feel valued and taken care of throughout. Katleho, the sales consultant, was knowledgeable, patient, and attentive, ensuring I found the right vehicle that suited my needs perfectly. I was also deeply impressed by Luyanda, who kindly drove over an hour to pick me up — that level of dedication and service is rare and truly appreciated. Lastly, Janita made the financial process effortless; she took the time to explain every detail clearly and even managed to find me a better installment deal. Thank you to the entire Omoda Melrose Arch team for redefining what exceptional customer service looks like.
0
Replies (0)