One World Travel Group
Claimed Business
One World Travel Group
Claimed Business
40 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, One World Travel Group delivers consistently outstanding travel experiences for both local and international trips. Customers repeatedly praise the professionalism, reliability and responsiveness of agents, with Clemence and the team frequently highlighted by name. The booking process is described as seamless and stress-free, with strong communication from start to finish. Minor concerns include insufficient pre-trip information about destination requirements, limited activity options, accommodation quality inconsistencies and difficulties accessing travel insurance while abroad.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
10h 10m
NPS Score
71
Recommended: Very Likely
Review Distribution
4.8|40 Reviews
Jun '25 - May '26
5(77.8%)
4(19.4%)
3(2.8%)
2(0%)
1(0%)
5(77.8%)
4(19.4%)
3(2.8%)
2(0%)
1(0%)
Frequently Asked Questions About One World Travel Group
Based on recent customer reviews, One World Travel Group delivers consistently outstanding travel experiences for both local and international trips. Customers repeatedly praise the professionalism, reliability and responsiveness of agents, with Clemence and the team frequently highlighted by name. The booking process is described as seamless and stress-free, with strong communication from start to finish. Minor concerns include insufficient pre-trip information about destination requirements, limited activity options, accommodation quality inconsistencies and difficulties accessing travel insurance while abroad.
One World Travel Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. Hellopeter has tracked One World Travel Group across 182 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Chadiba M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:25
The trip went very well, however, I think the hotels we stayed in could have been located closer to the main part of the city
The trip went very well, however, I think the hotels we stayed in could have been located closer to the main part of the city. Whilst it was easy to get to the airport. It was a bit harder to go into the actual city
Helpful (0)
|Replies (0)CM
Chadiba M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:25
The trip went very well, however, I think the hotels we stayed in could have been located closer to the main part of the city
The trip went very well, however, I think the hotels we stayed in could have been located closer to the main part of the city. Whilst it was easy to get to the airport. It was a bit harder to go into the actual city
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Replies (0)BM
Betty M
1 reviews | Active since Jan 2020
9 Feb 2026, 09:11
I have been using one world travel for quiet some time and it is really working for me
I have been using one world travel for quiet some time and it is really working for me. My only experience is the insurance cover that I couldn't access while I was on vacation so you just need to improve on that only otherwise all is done best on my side by one world travel.
Helpful (0)
|Replies (0)BM
Betty M
1 reviews | Active since Jan 2020
9 Feb 2026, 09:11
I have been using one world travel for quiet some time and it is really working for me
I have been using one world travel for quiet some time and it is really working for me. My only experience is the insurance cover that I couldn't access while I was on vacation so you just need to improve on that only otherwise all is done best on my side by one world travel.
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Hlengiwe
1 reviews | Active since Jan 2020
6 Jan 2026, 15:34
The staff is mostly readily available to assist however more communication would be appreciated closer to the trip
The staff is mostly readily available to assist however more communication would be appreciated closer to the trip. Rearch on area to be traveled can also assist for better informed accommodation booking ie neighbourhood.
Helpful (0)
|Replies (0)H
Hlengiwe
1 reviews | Active since Jan 2020
6 Jan 2026, 15:34
The staff is mostly readily available to assist however more communication would be appreciated closer to the trip
The staff is mostly readily available to assist however more communication would be appreciated closer to the trip. Rearch on area to be traveled can also assist for better informed accommodation booking ie neighbourhood.
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Replies (0)C
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Zisanda
1 reviews | Active since Jan 2020
6 Jan 2026, 03:45
I recently used One World Travel Group for my trip to Thailand, and I couldn’t be happier with the experience! From start to finish, everything was incredibly smooth
I recently used One World Travel Group for my trip to Thailand, and I couldn’t be happier with the experience! From start to finish, everything was incredibly smooth. The booking process was easy, and the staff was super helpful and friendly, always ready to answer any questions I had. The trip itself was amazing, everything was well-organized, and I never had to worry about a thing. The accommodations were comfortable, and the transportation was always on time. I would definitely recommend them to anyone planning to travel. Their attention to detail and customer service made the experience unforgettable. I have already booked another vacation with them.
Helpful (0)
|Replies (0)Z
Zisanda
1 reviews | Active since Jan 2020
6 Jan 2026, 03:45
I recently used One World Travel Group for my trip to Thailand, and I couldn’t be happier with the experience! From start to finish, everything was incredibly smooth
I recently used One World Travel Group for my trip to Thailand, and I couldn’t be happier with the experience! From start to finish, everything was incredibly smooth. The booking process was easy, and the staff was super helpful and friendly, always ready to answer any questions I had. The trip itself was amazing, everything was well-organized, and I never had to worry about a thing. The accommodations were comfortable, and the transportation was always on time. I would definitely recommend them to anyone planning to travel. Their attention to detail and customer service made the experience unforgettable. I have already booked another vacation with them.
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Fikile
1 reviews | Active since Jan 2020
2 Jan 2026, 07:11
Our Agent Mr Clement Ngandu was exceptional and constantly put us at ease throughout our travels
Our Agent Mr Clement Ngandu was exceptional and constantly put us at ease throughout our travels. Certain improvements can be made in terms of our hotel stays and flights but all overall I can commend Mr Ngandu for his professionalism and reliability.
Helpful (0)
|Replies (0)F
Fikile
1 reviews | Active since Jan 2020
2 Jan 2026, 07:11
Our Agent Mr Clement Ngandu was exceptional and constantly put us at ease throughout our travels
Our Agent Mr Clement Ngandu was exceptional and constantly put us at ease throughout our travels. Certain improvements can be made in terms of our hotel stays and flights but all overall I can commend Mr Ngandu for his professionalism and reliability.
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Replies (0)