Macnificent (Shop and Ship) and FedEx teaming up to provide laughably bad service

This should probably be more about FedEx, but since Shop and Ship chose them as their courier of choice so Shop and Ship can get the hate.

I ordered a new R72000 MacBook pro from Macnificent last week (3 November) to be delivered via FedEx. It was due to be delivered yesterday, 7 November. At the end of the day, I get an update on the status saying "No one home", despite me being home the whole time.

Today again I got an "Incorrect address" update. I tried calling FedEx to confirm it, but their customer services line just cuts you off it you select the option to speak to an agent. Eventually via the chat I get hold of someone who contacts the depot who send the truck back.

I see the driver outside my complex and go outside to meet him. Turns out Macnificent put my name and address on the waybill, but put the number of someone else on it. So when the driver called to announce that they were outside, this other person said it was the wrong address and told the driver it needs to be delivered to Durban.

The incorrect details aside, the package looked like it had been kicked around the FedEx depot for 2 days. Every side of the box was damaged and two corners were completely caved in. Needless to say, I sent the box right back with the driver.

I immediately tried to call Shop and Ship, got through to someone on their side, explained what had happened and was told that I need to be transferred to sales. She tried to transfer me to sales twice, though the phone just rang out on both occasions at which point she just gave up with "It looks like no one is available to take your call".