OS
Ontrack Supplies & Services
Unclaimed Business
OS
Ontrack Supplies & Services
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLP
Lynda P
1 reviews | Active since Jan 2020
12 Jul 2022, 12:59
Ontrack Supplies and Services gave me impressive service
Ordered on 8 July and received in our KZN country town on 12 July. Excellent and efficient service. Pudo Courier service is also impressive - economical and efficient. I'm a happy customer!
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Lynda P
1 reviews | Active since Jan 2020
12 Jul 2022, 12:59
Ontrack Supplies and Services gave me impressive service
Ordered on 8 July and received in our KZN country town on 12 July. Excellent and efficient service. Pudo Courier service is also impressive - economical and efficient. I'm a happy customer!
0
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Gerrie B
1 reviews | Active since Jan 2020
16 Dec 2021, 10:18
0 Customer service
This has been the worst service I have ever received from a company, I have placed and paid for an order the 11th of December 2021 understandably you do not work on weekends as per your trading hours on Google, I then had to ask for an invoice and a tracking number to be sent as this was not done, on the 14th of December 2021 after asking again for my tracking number and invoice did Pieter Aucamp reply to me stating that the order has been packed and that i will receive it the the next day as per the email from him where he stated the the courier service being used is Courier Guy which it was not as it was fast ways at this point I still have not received any tracking code, to my surprise no parcel had arrived on the 15th of December as per what Pieter had told me on an email, This has unsettled me Deeply as this was the first time I had placed an order from you and the level of customer service is disgusting from your side, I Called this morning to find out why my order has not been delivered and I was told oh it is out of their hands they can not assist me in any way possible I have to wait until the parcel shows up here sometime, I will also be Attaching the emails that you have sent to me where you have no Grammar nor any spelling abilities and 0 customer service as you do not care and have a bad attitude towards customers that are upset and upset within reason. I have the right to be upset and to fight as your customer service is non existing what so ever I will absolutely not recommend you to anyone.
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Gerrie B
1 reviews | Active since Jan 2020
16 Dec 2021, 10:18
0 Customer service
This has been the worst service I have ever received from a company, I have placed and paid for an order the 11th of December 2021 understandably you do not work on weekends as per your trading hours on Google, I then had to ask for an invoice and a tracking number to be sent as this was not done, on the 14th of December 2021 after asking again for my tracking number and invoice did Pieter Aucamp reply to me stating that the order has been packed and that i will receive it the the next day as per the email from him where he stated the the courier service being used is Courier Guy which it was not as it was fast ways at this point I still have not received any tracking code, to my surprise no parcel had arrived on the 15th of December as per what Pieter had told me on an email, This has unsettled me Deeply as this was the first time I had placed an order from you and the level of customer service is disgusting from your side, I Called this morning to find out why my order has not been delivered and I was told oh it is out of their hands they can not assist me in any way possible I have to wait until the parcel shows up here sometime, I will also be Attaching the emails that you have sent to me where you have no Grammar nor any spelling abilities and 0 customer service as you do not care and have a bad attitude towards customers that are upset and upset within reason. I have the right to be upset and to fight as your customer service is non existing what so ever I will absolutely not recommend you to anyone.
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2021, 13:05
Bad Service Ontrack Supplies & Services
I made an order and sent them an email to send to the correct address. They didnt make changes and when I call Lindi to say she need to make changes for a special delivery and I pay the difference she took the number of the person to contact but she never bothered to contact them. Their service is bad now if you want to be dissapointed use them.
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Anonymous
1 reviews | Active since Jan 2020
20 Aug 2021, 13:05
Bad Service Ontrack Supplies & Services
I made an order and sent them an email to send to the correct address. They didnt make changes and when I call Lindi to say she need to make changes for a special delivery and I pay the difference she took the number of the person to contact but she never bothered to contact them. Their service is bad now if you want to be dissapointed use them.
0
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Kerry O
1 reviews | Active since Jan 2020
18 Jun 2019, 09:16
Bad service and attitude.
I was a regular customer for Ontrack, where I used to order key rings on a monthly basis. It was always at least over 100 key rings. The last two months, I had been receiving my batch but roughly over 30 key rings were pushed in from the last two batches. (which means I paid for 30 duds) I sent in my recent order and I asked to please watch out for the next batch, as I don't want to receive 30 + key rings that already pushed in. (i put clients photographs in them) I place my order, paid.... waiting for a response, no response... i send a follow up email and Zandra's reply was: Couriers collecting today. No greeting, no apology...nothing. So very rude. I feel Zandra's customer service is shocking and she does not care about the poor quality of their products or keeping the a good reputation of the company name. Poor poor service and no professionalism from Zandra Jonker. You can read the rest of our conversation: Hi Zandra Please see the attached pop. I did leave a comment on the order.. Please can you make sure that the keyrings are not already pressed in. The last two orders were not a good quality as I had over 30 keyrings that were already pressed in. I needed to use them as the clients were coming to collect, so I had no choice but to sit and glue them, most frustrating. Many thanks Kerry From: ********** ********** On Behalf Of ********** Sent: Thursday, 13 June 2019 1:36 PM To: ###### Subject: Invoice Dear Kerry Attached please find your invoice. Please don't hesitate to contact us should you have any questions. From: Kerry Olivier [mailto:######}] Sent: 18 June 2019 10:09 AM To: ********** Subject: FW: Invoice Importance: High Hi Zandra I am following up on my order that should have been delivered this morning? Regards Kerry From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:38 AM To: 'Kerry Olivier' <###########> Subject: RE: Invoice Couriers collecting today From: Kerry Olivier [mailto:############] Sent: 18 June 2019 10:43 AM To: 'Zandra Jonker' Subject: RE: Invoice Hi Zandra Can I also please have a reply to my concern highlighted in yellow? I am honestly not happy with your service and the non courteous way you handle your client. At least I address you by your name in an email as that is basic manners and seeing that I am a regular client, I am intitled to at least that. I am going to share on social media my experience with you. Regards Kerry From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:55 AM To: 'Kerry Olivier' <#############> Subject: RE: Invoice Its all brand new stock. We had no complaints before. They are correct. Waiting for couriers to collect Hi Zandra So No apology for poor quality? They were pressed in, so how can they be correct? Would you like a photograph? And you still cant address me by my name? Is this honestly how you handle your clients Zandra, its pathetic. Well this is your first complaint, and it has happened twice, if the new stock has the same issue, it will be returned. Hello peter and facebook it is and your name will be mentioned personally, along with the copy of our ‘conversation’. Thank you for the lack of help, you have lost a client. Regards Kerry
Helpful (0)
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Kerry O
1 reviews | Active since Jan 2020
18 Jun 2019, 09:16
Bad service and attitude.
I was a regular customer for Ontrack, where I used to order key rings on a monthly basis. It was always at least over 100 key rings. The last two months, I had been receiving my batch but roughly over 30 key rings were pushed in from the last two batches. (which means I paid for 30 duds) I sent in my recent order and I asked to please watch out for the next batch, as I don't want to receive 30 + key rings that already pushed in. (i put clients photographs in them) I place my order, paid.... waiting for a response, no response... i send a follow up email and Zandra's reply was: Couriers collecting today. No greeting, no apology...nothing. So very rude. I feel Zandra's customer service is shocking and she does not care about the poor quality of their products or keeping the a good reputation of the company name. Poor poor service and no professionalism from Zandra Jonker. You can read the rest of our conversation: Hi Zandra Please see the attached pop. I did leave a comment on the order.. Please can you make sure that the keyrings are not already pressed in. The last two orders were not a good quality as I had over 30 keyrings that were already pressed in. I needed to use them as the clients were coming to collect, so I had no choice but to sit and glue them, most frustrating. Many thanks Kerry From: ********** ********** On Behalf Of ********** Sent: Thursday, 13 June 2019 1:36 PM To: ###### Subject: Invoice Dear Kerry Attached please find your invoice. Please don't hesitate to contact us should you have any questions. From: Kerry Olivier [mailto:######}] Sent: 18 June 2019 10:09 AM To: ********** Subject: FW: Invoice Importance: High Hi Zandra I am following up on my order that should have been delivered this morning? Regards Kerry From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:38 AM To: 'Kerry Olivier' <###########> Subject: RE: Invoice Couriers collecting today From: Kerry Olivier [mailto:############] Sent: 18 June 2019 10:43 AM To: 'Zandra Jonker' Subject: RE: Invoice Hi Zandra Can I also please have a reply to my concern highlighted in yellow? I am honestly not happy with your service and the non courteous way you handle your client. At least I address you by your name in an email as that is basic manners and seeing that I am a regular client, I am intitled to at least that. I am going to share on social media my experience with you. Regards Kerry From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:55 AM To: 'Kerry Olivier' <#############> Subject: RE: Invoice Its all brand new stock. We had no complaints before. They are correct. Waiting for couriers to collect Hi Zandra So No apology for poor quality? They were pressed in, so how can they be correct? Would you like a photograph? And you still cant address me by my name? Is this honestly how you handle your clients Zandra, its pathetic. Well this is your first complaint, and it has happened twice, if the new stock has the same issue, it will be returned. Hello peter and facebook it is and your name will be mentioned personally, along with the copy of our ‘conversation’. Thank you for the lack of help, you have lost a client. Regards Kerry
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Seshan R
1 reviews | Active since Jan 2020
27 Dec 2016, 06:43
This is the way online shopping should work!
<p> I found Ontrack Supplies & Services online by chance early one morning, looking for last minute, personalised Christmas gifts. I submitted my design online, paid & approved the artwork. I had no expectation that it would arrive before Christmas, having ordered on Wednesday the 21st. To my utter amazement, I was notified by the very same afternoon, that my items were en route. They were delivered the very next morning. Unbelievable turnaround, great service & products. I will definitely use them again!</p>
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Seshan R
1 reviews | Active since Jan 2020
27 Dec 2016, 06:43
This is the way online shopping should work!
<p> I found Ontrack Supplies & Services online by chance early one morning, looking for last minute, personalised Christmas gifts. I submitted my design online, paid & approved the artwork. I had no expectation that it would arrive before Christmas, having ordered on Wednesday the 21st. To my utter amazement, I was notified by the very same afternoon, that my items were en route. They were delivered the very next morning. Unbelievable turnaround, great service & products. I will definitely use them again!</p>
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Karolandi E
1 reviews | Active since Jan 2020
3 Feb 2016, 13:57
Incorrect order Received
I ordered a custom designed mug for my husbands birthday. Instead of sending me a mug with my newly created design, I have received a mug with the reprint of a previously ordered mug. Their response is deny deny deny. They refuse to reprint my mug with the design requested and also they refuse to refund me.<br> <br>
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Karolandi E
1 reviews | Active since Jan 2020
3 Feb 2016, 13:57
Incorrect order Received
I ordered a custom designed mug for my husbands birthday. Instead of sending me a mug with my newly created design, I have received a mug with the reprint of a previously ordered mug. Their response is deny deny deny. They refuse to reprint my mug with the design requested and also they refuse to refund me.<br> <br>
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