O.R Tambo International Airport

Based on recent customer reviews, O.R Tambo International Airport is drawing significant traveller frustration across multiple touchpoints. Customers consistently mention rude and dismissive staff behaviour at security, passport control, and check-in counters. A recurring theme is poor sanitation, with travellers describing unclean toilets, missing toilet seats, and inadequate baby changing facilities. Concerns around luggage tampering, suspected theft, and forced baggage wrapping are raised repeatedly. Travellers also flag confusing operational decisions such as unexplained road closures and water outages, leaving many feeling that the airport falls short of international standards.