OE
Orca Electrical
Unclaimed Business
OE
Orca Electrical
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Orca Electrical
Orca Electrical has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Orca Electrical across 31 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFE
HM
Heloise M
1 reviews | Active since Jan 2020
6 Aug 2018, 07:31
Is the problem Ocra or Samsung?
The only service this firm can offer is rudeness. Hana from the service department is the rudest individual that I have ever dealt with in a service department while Francois her boss makes it very clear that he does not care that his staff is rude and he tries to make a yoke out of you. When you ask to speak to the owner he tells you that he is not in, when you ask that the owner must call you he tells you the owner is dead. Afterward, I get a call from a lady called Pilana , I still don't understand what the objective was of her call as she had no interest to assist me with my broken fridge. The thing that confuses me most is that companies like Samsung appoint Ocra to deal with their customers. They spent a fortune to get us to buy their products and then they appoint a company like Ocra to be rude and provide poor service to their clients. Makes no sense and my Samsung fridge remains broken. Perhaps the problem is not Ocra but Samsung in appointing Ocra as the service provider.
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Heloise M
1 reviews | Active since Jan 2020
6 Aug 2018, 07:31
Is the problem Ocra or Samsung?
The only service this firm can offer is rudeness. Hana from the service department is the rudest individual that I have ever dealt with in a service department while Francois her boss makes it very clear that he does not care that his staff is rude and he tries to make a yoke out of you. When you ask to speak to the owner he tells you that he is not in, when you ask that the owner must call you he tells you the owner is dead. Afterward, I get a call from a lady called Pilana , I still don't understand what the objective was of her call as she had no interest to assist me with my broken fridge. The thing that confuses me most is that companies like Samsung appoint Ocra to deal with their customers. They spent a fortune to get us to buy their products and then they appoint a company like Ocra to be rude and provide poor service to their clients. Makes no sense and my Samsung fridge remains broken. Perhaps the problem is not Ocra but Samsung in appointing Ocra as the service provider.
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Replies (0)RS
Ralph S
1 reviews | Active since Jan 2020
23 Jan 2018, 13:52
Time waster. Not 12 month guaranty as agreed on the phone, Just 3 in the end!
They repaired out washing machine. Very disappointing and unreliable. Time waster and instead of 12 month guaranty, as agreed on the phone, just 3 month in the end! Sure there are better repair shops out there.
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Ralph S
1 reviews | Active since Jan 2020
23 Jan 2018, 13:52
Time waster. Not 12 month guaranty as agreed on the phone, Just 3 in the end!
They repaired out washing machine. Very disappointing and unreliable. Time waster and instead of 12 month guaranty, as agreed on the phone, just 3 month in the end! Sure there are better repair shops out there.
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Replies (0)JS
Jacobus S
1 reviews | Active since Jan 2020
14 Nov 2017, 16:20
Poor service
Phoned before 9h00 for call out tot fix broken fridge. Technician confirmed 14h00 appointment. After 14h00 I phoned office 4 times to find out where technician was. Each time they confirmed that he is ons his way. Received call after 17h00 that he was sorry for not coming out tot me.
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Jacobus S
1 reviews | Active since Jan 2020
14 Nov 2017, 16:20
Poor service
Phoned before 9h00 for call out tot fix broken fridge. Technician confirmed 14h00 appointment. After 14h00 I phoned office 4 times to find out where technician was. Each time they confirmed that he is ons his way. Received call after 17h00 that he was sorry for not coming out tot me.
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Nicola P
1 reviews | Active since Jan 2020
14 Sept 2017, 09:39
Terrible service and lack of communication
Their customer service is appalling. Total lack of communication and little to no email response. My fridge was collected in July. It is more than 2 months later and hopefully it will be delivered today but I have been promised this a few times already so who knows! I paid for the repairs in July so I am not a bad paying customer. I would have been understanding had they kept in contact and told me what the hold up was but NOT A WORD from them. I am a patient person but this is just ridiculous. I will never use them again and will certainly not recommend their services. In fact I will go as far as telling people not to use them should it come up in conversation.
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Nicola P
1 reviews | Active since Jan 2020
14 Sept 2017, 09:39
Terrible service and lack of communication
Their customer service is appalling. Total lack of communication and little to no email response. My fridge was collected in July. It is more than 2 months later and hopefully it will be delivered today but I have been promised this a few times already so who knows! I paid for the repairs in July so I am not a bad paying customer. I would have been understanding had they kept in contact and told me what the hold up was but NOT A WORD from them. I am a patient person but this is just ridiculous. I will never use them again and will certainly not recommend their services. In fact I will go as far as telling people not to use them should it come up in conversation.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2017, 10:12
Bad Service from the start
<p>Several weeks ago, my manager contacted Orca looking for a wheel for the LG fridge. He phoned several times, all with the same excuse, that he must contact LG themselves. LG couldnt help either. This past week, my boss started phoning, hoping to get a better response. with no luck. The first time he contacted them, he spoke to a female manager, which said she would get back to him, she never did. After consulting a family friend in this regard, the family friend then phoned and got an answer from the female manager, and he got an answer, and phoned my boss saying that she does have stock. My boss then phoned again, then she said they have, that she would speak to her technician about a price, and again she never got back to him. this went on for a few days, everytime she never got back to him. The next excuse was that her techinician was not in, then he was off sick, which we understand, but at least phone a customer back and let them know. Yesterday, my boss phoned again, she promised to phone back this morning before 10am. At 10:30am this morning, my boss phoned her manager and complained about the service that he was receiving. 5 minutes after he finished his call with her manager, she phones saying that there is no stock. Going from having stock, to trying to find out the price (which she should be able to give if the first place), to not having stock. This seemed to be just another excuse, to get out of doing her job. We are highly dissappointed, and will never be going back to them again. They have no common decency to phone a customer back to inform them of what is happening, or how they trying to solve the customers problem </p>
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Anonymous
1 reviews | Active since Jan 2020
12 May 2017, 10:12
Bad Service from the start
<p>Several weeks ago, my manager contacted Orca looking for a wheel for the LG fridge. He phoned several times, all with the same excuse, that he must contact LG themselves. LG couldnt help either. This past week, my boss started phoning, hoping to get a better response. with no luck. The first time he contacted them, he spoke to a female manager, which said she would get back to him, she never did. After consulting a family friend in this regard, the family friend then phoned and got an answer from the female manager, and he got an answer, and phoned my boss saying that she does have stock. My boss then phoned again, then she said they have, that she would speak to her technician about a price, and again she never got back to him. this went on for a few days, everytime she never got back to him. The next excuse was that her techinician was not in, then he was off sick, which we understand, but at least phone a customer back and let them know. Yesterday, my boss phoned again, she promised to phone back this morning before 10am. At 10:30am this morning, my boss phoned her manager and complained about the service that he was receiving. 5 minutes after he finished his call with her manager, she phones saying that there is no stock. Going from having stock, to trying to find out the price (which she should be able to give if the first place), to not having stock. This seemed to be just another excuse, to get out of doing her job. We are highly dissappointed, and will never be going back to them again. They have no common decency to phone a customer back to inform them of what is happening, or how they trying to solve the customers problem </p>
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Asia M
1 reviews | Active since Jan 2020
17 Mar 2017, 17:24
Bad service all round
<p>Subject: Complaint as per Section 54 of the Consumer Protection Act</p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>The service levels received from your store has been most unacceptable . You don’t keep your clients updated never returns calls and there is ALWAYS NO manager to speak to.</p> <p>I have spent hours on the phone making calls to check status of my repairs . I have wasted time , effort and petrol.</p> <p>The mere fact that your staff is using MY fridge to store their items in while MY fridge is in your possession to repair your staff uses clients assets for personal use.</p> <p> </p> <p>Let us start : Fridge checked in on the 28/12/2015 paid R1800 (plus/minus) as your store refuses to advise me how much the charge was and insisted I should have a receipt (14/3/17 when I called to get this information at 15h32)</p> <p>Fridge back at your store :</p> <p>7 January 2016</p> <p>13/2/2016</p> <p>30/3/2016</p> <p>28/4/2016</p> <p>26/5/2016</p> <p>16/7/2016</p> <p>19/10/2016</p> <p>15/11/2016</p> <p> </p> <p>What a joke it is now 2017 and the fridge is still with you probably being used by staff and NOT fixed. Do you call yourself an Electrical company. The staff there is so unhelpful with huge bad attitudes.</p> <p>Your company have placed me in a worse position as I had to purchase a new fridge which cost me R16 883, deep freezer cost R1200, meat that went off cost R1800 time and time again. Cost of calls(60 cents per minute over a period of 1 year and 6 months) and petrol cost R200.</p> <p> </p> <p>I have sent an email to the National Consumer Commission and the Provincial Office due to – Client has the right to demand quality service. Section 45 of the Consumer Protection Act.</p> <p> </p> <p>As mentioned your actions place me and my family in a worse position and I claim refund –R16 883 , R1800 , R200 , R1800 (labour charged by you)and call cost which was made from landline and cell(you calculate).</p> <p> </p> <p>The disregard your company and staff have for clients is totally unacceptable. How dare use my fridge for staff personal use.</p> <p> </p> <p>Let me also make it VERY CLEAR to you that we are MUSLIM and that YOUR staff made use of my fridge.</p> <p> </p> <p>I demand a full refund as stated above and with this email putting my claim in . I don’t want the fridge repaired due to my beliefs seeing staff make use of clients assets.</p> <p> </p> <p>I will also place this email on HelloPeter for your further perusal and I will be reporting to you to the Electrical Board. </p> <p>Kind regards </p> <p>Asia Moses </p> <p> ********** 978 </p> <p> </p> <p> </p>
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Asia M
1 reviews | Active since Jan 2020
17 Mar 2017, 17:24
Bad service all round
<p>Subject: Complaint as per Section 54 of the Consumer Protection Act</p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>The service levels received from your store has been most unacceptable . You don’t keep your clients updated never returns calls and there is ALWAYS NO manager to speak to.</p> <p>I have spent hours on the phone making calls to check status of my repairs . I have wasted time , effort and petrol.</p> <p>The mere fact that your staff is using MY fridge to store their items in while MY fridge is in your possession to repair your staff uses clients assets for personal use.</p> <p> </p> <p>Let us start : Fridge checked in on the 28/12/2015 paid R1800 (plus/minus) as your store refuses to advise me how much the charge was and insisted I should have a receipt (14/3/17 when I called to get this information at 15h32)</p> <p>Fridge back at your store :</p> <p>7 January 2016</p> <p>13/2/2016</p> <p>30/3/2016</p> <p>28/4/2016</p> <p>26/5/2016</p> <p>16/7/2016</p> <p>19/10/2016</p> <p>15/11/2016</p> <p> </p> <p>What a joke it is now 2017 and the fridge is still with you probably being used by staff and NOT fixed. Do you call yourself an Electrical company. The staff there is so unhelpful with huge bad attitudes.</p> <p>Your company have placed me in a worse position as I had to purchase a new fridge which cost me R16 883, deep freezer cost R1200, meat that went off cost R1800 time and time again. Cost of calls(60 cents per minute over a period of 1 year and 6 months) and petrol cost R200.</p> <p> </p> <p>I have sent an email to the National Consumer Commission and the Provincial Office due to – Client has the right to demand quality service. Section 45 of the Consumer Protection Act.</p> <p> </p> <p>As mentioned your actions place me and my family in a worse position and I claim refund –R16 883 , R1800 , R200 , R1800 (labour charged by you)and call cost which was made from landline and cell(you calculate).</p> <p> </p> <p>The disregard your company and staff have for clients is totally unacceptable. How dare use my fridge for staff personal use.</p> <p> </p> <p>Let me also make it VERY CLEAR to you that we are MUSLIM and that YOUR staff made use of my fridge.</p> <p> </p> <p>I demand a full refund as stated above and with this email putting my claim in . I don’t want the fridge repaired due to my beliefs seeing staff make use of clients assets.</p> <p> </p> <p>I will also place this email on HelloPeter for your further perusal and I will be reporting to you to the Electrical Board. </p> <p>Kind regards </p> <p>Asia Moses </p> <p> ********** 978 </p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2016, 08:19
washing machine nightmare
<p>My speedqueen washing machine broke and i logged a call with Orca Electrical as i have dealt with Sias for many years......what a disappointment when the replaced the belt for R1500 cost to me....only for the machine to break 2 weeks later again.</p> <p>They should not offer a guaratee or warrantee on their repairs if they dont plan to follow through. I have been waiting for 3 months now for assistance from them to resolve....still no quote received. I have given up on their after sales service which is non existant...its like they dont care! I resorted to buying myself a second hand washing washing off gumtree today as its just not worth the inconvenience or the stress to keeo fighting with them for non existing service. Very sad that as a company expands their client service dissolves.</p>
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2016, 08:19
washing machine nightmare
<p>My speedqueen washing machine broke and i logged a call with Orca Electrical as i have dealt with Sias for many years......what a disappointment when the replaced the belt for R1500 cost to me....only for the machine to break 2 weeks later again.</p> <p>They should not offer a guaratee or warrantee on their repairs if they dont plan to follow through. I have been waiting for 3 months now for assistance from them to resolve....still no quote received. I have given up on their after sales service which is non existant...its like they dont care! I resorted to buying myself a second hand washing washing off gumtree today as its just not worth the inconvenience or the stress to keeo fighting with them for non existing service. Very sad that as a company expands their client service dissolves.</p>
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