OD
Orchid Day Spa
Unclaimed Business
OD
Orchid Day Spa
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Review Distribution
3.2|6 Reviews
May '25 - Apr '26
5(60%)
4(0%)
3(0%)
2(20%)
1(20%)
5(60%)
4(0%)
3(0%)
2(20%)
1(20%)
Frequently Asked Questions About Orchid Day Spa
Orchid Day Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Orchid Day Spa across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNR
Neshaylin R
1 reviews | Active since Jan 2020
9 Feb 2026, 09:29
Confirmed Booking Not Honored Due to Spa’s Internal Error
Orchid Day Spa Scottburgh confirmed my booking and price, then later tried to withdraw the agreed package due to their own internal error. This shows poor accountability and slow management response.
Helpful (0)
|Replies (0)NR
Neshaylin R
1 reviews | Active since Jan 2020
9 Feb 2026, 09:29
Confirmed Booking Not Honored Due to Spa’s Internal Error
Orchid Day Spa Scottburgh confirmed my booking and price, then later tried to withdraw the agreed package due to their own internal error. This shows poor accountability and slow management response.
0
Replies (0)yR
yolanda R
1 reviews | Active since Jan 2020
25 Sept 2025, 07:49
Excellent customer service from competent staff Cleo and teammates from ORCHID DAY SPA AT CUTTY SARK SCOTTSBURGH - you have excellent customer service qualities and went the extra mile for their customers, It’s people like Cleo, Portia No
Excellent customer service from competent staff Cleo and teammates from ORCHID DAY SPA AT CUTTY SARK SCOTTSBURGH - you have excellent customer service qualities and went the extra mile for their customers, It’s people like Cleo, Portia No.5, Nozi No.2 - that makes clients come back to support their business 👍 keep up the great work 👏🙌guys , and Orchid Spa is lucky 🍀 to have you 3 there with your sterling customer service support 👏👏👏
Helpful (0)
|Replies (0)yR
yolanda R
1 reviews | Active since Jan 2020
25 Sept 2025, 07:49
Excellent customer service from competent staff Cleo and teammates from ORCHID DAY SPA AT CUTTY SARK SCOTTSBURGH - you have excellent customer service qualities and went the extra mile for their customers, It’s people like Cleo, Portia No
Excellent customer service from competent staff Cleo and teammates from ORCHID DAY SPA AT CUTTY SARK SCOTTSBURGH - you have excellent customer service qualities and went the extra mile for their customers, It’s people like Cleo, Portia No.5, Nozi No.2 - that makes clients come back to support their business 👍 keep up the great work 👏🙌guys , and Orchid Spa is lucky 🍀 to have you 3 there with your sterling customer service support 👏👏👏
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Replies (0)TV
Tanya V
1 reviews | Active since Jan 2020
7 Jul 2025, 08:47
Exceptional Service and a Wonderful Experience at Orchid Day Spa
We recently booked a spa package for our two sons and their partners at Orchid Day Spa, located at the OR Tambo Premier Hotel. The package included a massage, facial, and pedicure, and the appointment was for a Saturday. While they were enjoying their treatments, we were babysitting our 2-year-old grandson at home. Partway through the evening, he really wanted his mommy, so we had to take him to the spa while the the******s were still busy with their pedicures. I was truly amazed by how the staff handled the situation. The receptionist was so understanding and kindly said it was absolutely fine for the little one to join them while the pedicures were being completed. They allowed him to sit with his mom, which made a world of difference for all of us. When everyone got home, they couldn't stop raving about how amazing the experience was—from the massages to the facials and pedicures. They said the the******s were professional, friendly, and made them feel completely relaxed. The spa itself is spotless, well-organized, and offers a calm, welcoming atmosphere. I can't thank the staff enough for their kindness and professionalism. This thoughtful gesture made the day extra special for our family. Highly recommended!
Helpful (0)
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Tanya V
1 reviews | Active since Jan 2020
7 Jul 2025, 08:47
Exceptional Service and a Wonderful Experience at Orchid Day Spa
We recently booked a spa package for our two sons and their partners at Orchid Day Spa, located at the OR Tambo Premier Hotel. The package included a massage, facial, and pedicure, and the appointment was for a Saturday. While they were enjoying their treatments, we were babysitting our 2-year-old grandson at home. Partway through the evening, he really wanted his mommy, so we had to take him to the spa while the the******s were still busy with their pedicures. I was truly amazed by how the staff handled the situation. The receptionist was so understanding and kindly said it was absolutely fine for the little one to join them while the pedicures were being completed. They allowed him to sit with his mom, which made a world of difference for all of us. When everyone got home, they couldn't stop raving about how amazing the experience was—from the massages to the facials and pedicures. They said the the******s were professional, friendly, and made them feel completely relaxed. The spa itself is spotless, well-organized, and offers a calm, welcoming atmosphere. I can't thank the staff enough for their kindness and professionalism. This thoughtful gesture made the day extra special for our family. Highly recommended!
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Replies (0)RV
Riaan V
1 reviews | Active since Jan 2020
4 Jul 2025, 13:18
🌟 Unforgettable Experience at Orchid Day Spa 🌟
We visited Orchid Day Spa yesterday for a couple’s massage, and we were absolutely blown away by the experience. From the moment we walked in, we were greeted by friendly, professional staff who made us feel welcome and relaxed. The ambiance of the spa is truly something special — peaceful, beautifully decorated, and located in such a serene setting. It felt like a true escape from the hustle and bustle of daily life. The massage itself was exceptional — one of the best we’ve ever had. The the******s were skilled, attentive, and made sure we were comfortable every step of the way. Orchid Day Spa offers a perfect blend of luxury, care, and tranquility. A big thank you to the entire team for making our visit so memorable. We’ll definitely be returning and recommending it to friends and family!
Helpful (0)
|Replies (0)RV
Riaan V
1 reviews | Active since Jan 2020
4 Jul 2025, 13:18
🌟 Unforgettable Experience at Orchid Day Spa 🌟
We visited Orchid Day Spa yesterday for a couple’s massage, and we were absolutely blown away by the experience. From the moment we walked in, we were greeted by friendly, professional staff who made us feel welcome and relaxed. The ambiance of the spa is truly something special — peaceful, beautifully decorated, and located in such a serene setting. It felt like a true escape from the hustle and bustle of daily life. The massage itself was exceptional — one of the best we’ve ever had. The the******s were skilled, attentive, and made sure we were comfortable every step of the way. Orchid Day Spa offers a perfect blend of luxury, care, and tranquility. A big thank you to the entire team for making our visit so memorable. We’ll definitely be returning and recommending it to friends and family!
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Replies (0)AT
Alakhe T
1 reviews | Active since Jan 2020
13 Jun 2025, 23:33
No Value for Money
I booked to do the Orchid Treat which was a great price R899 per couple. So I had my toe nails done prior to booking the massage, however the package came with a pedicure as one of the treatments, I then asked the masseuse that since my toe nails are already done, can she rather file & paint my finger nails instead, she then said she ll ask the manager, and the manager apparently said no. So I didn't get value for my money. Also they require you to pay at the door first before service is rendered, I've been to countless spas and never experienced such, I don't have a problem paying, it's just that it was weird as I've never experienced such from other Spas.
Helpful (0)
|Replies (0)AT
Alakhe T
1 reviews | Active since Jan 2020
13 Jun 2025, 23:33
No Value for Money
I booked to do the Orchid Treat which was a great price R899 per couple. So I had my toe nails done prior to booking the massage, however the package came with a pedicure as one of the treatments, I then asked the masseuse that since my toe nails are already done, can she rather file & paint my finger nails instead, she then said she ll ask the manager, and the manager apparently said no. So I didn't get value for my money. Also they require you to pay at the door first before service is rendered, I've been to countless spas and never experienced such, I don't have a problem paying, it's just that it was weird as I've never experienced such from other Spas.
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Replies (0)PP
Pradhika P
1 reviews | Active since Jan 2020
7 Apr 2025, 11:49
Booking Nightmare!
it was a nightmare just making a booking with this spa. i cannot believe that it can be this difficult. People should be allowed to do their online booking because going through their consultants is really a nightmare! Simple, basic things is an issue and till date have not received an invoice for payment, With the way things are going, i must really re-consider if i even want to try out this spa. Really ridiculous! Basics!
Helpful (0)
|Replies (0)PP
Pradhika P
1 reviews | Active since Jan 2020
7 Apr 2025, 11:49
Booking Nightmare!
it was a nightmare just making a booking with this spa. i cannot believe that it can be this difficult. People should be allowed to do their online booking because going through their consultants is really a nightmare! Simple, basic things is an issue and till date have not received an invoice for payment, With the way things are going, i must really re-consider if i even want to try out this spa. Really ridiculous! Basics!
0
Replies (0)RS
Rachelle S
1 reviews | Active since Jan 2020
8 Jan 2025, 15:12
Great massages but time management needs to improve
We booked a couple's massage special at Orchid Day Spa in East London, while the massage was one of the best that we had ever experienced. Unfortunately, our appointment was delayed by nearly an hour even though we arrived on time, this was not communicated to us, we did complain and eventually saw the manager who did apologize to us. We did also receive a further apology after the experience.
Helpful (0)
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Rachelle S
1 reviews | Active since Jan 2020
8 Jan 2025, 15:12
Great massages but time management needs to improve
We booked a couple's massage special at Orchid Day Spa in East London, while the massage was one of the best that we had ever experienced. Unfortunately, our appointment was delayed by nearly an hour even though we arrived on time, this was not communicated to us, we did complain and eventually saw the manager who did apologize to us. We did also receive a further apology after the experience.
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Replies (0)KI
Kevin I
1 reviews | Active since Jan 2020
5 Jan 2025, 15:04
Double bookings my Foot!
Good day, I have been in contact with Orchid Day Spa Cutty Sark Hotel Scottburgh for the past month trying to get an appointment. On four occassions they advised they fully booked, I was trying in the month of December and could understand them being fully booked, on the 23rd of December I asked for the first availability date which was set for today the 5th of January, I happily took the booking. This morning at 7:40am this morning i requested confirmation of my booking. At 9am it was confirmed, I further received a call at 13:06pm asking if I was going to show up at 4pm which I advised I already confirmed but they advised they are running late by approximately 15/20mins, which I didn't mind.As I drove to the spa at 16:01 I got a call advising that they had double booked my appointment time and unfortunately I need to reschedule. For me this is appalling service..how does 1 who booked 2 weeks prior get double booked! Does this spa not have a proper booking system? Anyways thank you for your brilliant service...you won't see me again!!! I'd rather travel to other spas that honour their appointments. Thank you for wasting my time and fuel.
Helpful (0)
|Replies (0)KI
Kevin I
1 reviews | Active since Jan 2020
5 Jan 2025, 15:04
Double bookings my Foot!
Good day, I have been in contact with Orchid Day Spa Cutty Sark Hotel Scottburgh for the past month trying to get an appointment. On four occassions they advised they fully booked, I was trying in the month of December and could understand them being fully booked, on the 23rd of December I asked for the first availability date which was set for today the 5th of January, I happily took the booking. This morning at 7:40am this morning i requested confirmation of my booking. At 9am it was confirmed, I further received a call at 13:06pm asking if I was going to show up at 4pm which I advised I already confirmed but they advised they are running late by approximately 15/20mins, which I didn't mind.As I drove to the spa at 16:01 I got a call advising that they had double booked my appointment time and unfortunately I need to reschedule. For me this is appalling service..how does 1 who booked 2 weeks prior get double booked! Does this spa not have a proper booking system? Anyways thank you for your brilliant service...you won't see me again!!! I'd rather travel to other spas that honour their appointments. Thank you for wasting my time and fuel.
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Replies (0)