Orms (pty) ltd
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Orms (pty) ltd
Orms (pty) ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Orms (pty) ltd across 88 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Siphumelele G
1 reviews | Active since Jan 2020
12 Aug 2025, 14:30
Excellent communication!
I just want to applaud ORMS DIRECT for how promptly they engage their customers and act with speed to resolve any queries. I bought a camera online and had concerns about my shipment, when I emailed them, I was quickly responded to by Jason and Sabia and the issue was resolved within the same day! Amazing service!
Helpful (0)
|Replies (0)SG
Siphumelele G
1 reviews | Active since Jan 2020
12 Aug 2025, 14:30
Excellent communication!
I just want to applaud ORMS DIRECT for how promptly they engage their customers and act with speed to resolve any queries. I bought a camera online and had concerns about my shipment, when I emailed them, I was quickly responded to by Jason and Sabia and the issue was resolved within the same day! Amazing service!
0
Replies (0)SG
Siphumelele G
1 reviews | Active since Jan 2020
12 Aug 2025, 10:44
False Advertising
An unpleasant experience buying from ORMS DIRECT for the first time. I bought a camera that included a free camera cage as part of a sale they are running, only to be informed that they do not have the camera cage in stock. When I offered the solution to purchase another camera cage from them so that they can ship everything I bought all at once, I was ignored. I regret buying from ORMS, it was my first and last time. Recommend that you call and ask about stock availability before purchasing online from ORMS even if the item is listed as “in stock” on their website because it may not be true unfortunately.
Helpful (0)
|Replies (0)SG
Siphumelele G
1 reviews | Active since Jan 2020
12 Aug 2025, 10:44
False Advertising
An unpleasant experience buying from ORMS DIRECT for the first time. I bought a camera that included a free camera cage as part of a sale they are running, only to be informed that they do not have the camera cage in stock. When I offered the solution to purchase another camera cage from them so that they can ship everything I bought all at once, I was ignored. I regret buying from ORMS, it was my first and last time. Recommend that you call and ask about stock availability before purchasing online from ORMS even if the item is listed as “in stock” on their website because it may not be true unfortunately.
0
Replies (0)AK
Aimee K
1 reviews | Active since Jan 2020
3 Mar 2025, 16:04
Poor management Zayne
Incredibly disappointed with the management and their treatment of the staff at Orms Cape Town. Regularly shouting at the workers. I am concerned for their mental health. New management is needed.
Helpful (0)
|Replies (0)JN
Jermaine N
1 reviews | Active since Jan 2020
17 Feb 2025, 15:28
Amazing after sales service - As Always!
I just want to say that I had an issue with a battery and Chris Davids from Online Sales assisted me and in no time my issue was resolved. I have been an Orms customer for 6 years and it's always been amazing service. Thank you to Chris and the team!
Helpful (0)
|Replies (0)JN
Jermaine N
1 reviews | Active since Jan 2020
17 Feb 2025, 15:28
Amazing after sales service - As Always!
I just want to say that I had an issue with a battery and Chris Davids from Online Sales assisted me and in no time my issue was resolved. I have been an Orms customer for 6 years and it's always been amazing service. Thank you to Chris and the team!
0
Replies (0)SJ
Shahied J
1 reviews | Active since Jan 2020
15 Nov 2024, 11:55
Extremely poor service and comunication ended up costing me lots of money!
On the 3 Oct 2024, I booked in a (semi faulty) Blackmagic Atem Mini Pro for repair. The unit was 80% functional BUT had a recent issue (after a frimware update) whereby the main HDMI input port (port 1) inexplicably went faulty and was no longer working. I was advised the assesment was going to be done offsite (Stage Audio Works in JHB) and I would need to pay a mandatory R400 assesment fee (which I did) 3 weeks later after NO communications or feedback, I eventually reach out to Orms for feedback, only to get told I was sent an email earlier with feedback. After much back and forth, turns out my email address was mispelt and never actually arrived in my inbox. An initial phone call would have solved that issue :( Worse still, no feedback from the repair agents on the status of the repair! At this stage I have been spending money on a rental unit as I rely on the device professionaly. Eventually (after a few days) I get the communication (indirectly from the repair agents) that the device is "uneconomical to repair" and I would need to use it as is or buy a new one! This enraged me as I take very good care of my gear and particularly this unit, which lives in its original packaging and is still in MINT condition, but has now gone unexplicably faulty (almost conveniently out of warranty) and cannot be repaired!! This what NOT what I was expecting from Orms and even more so from Blackmagic Design, who are a reputable brand that I no longer have confidence in! The poor service only gets worse as a month after the booking for repairs was made I STILL DID NOT HAVE MY DEVICE BACK! I had to follow up again to find out what was happening as i needed the device for work!! I had been renting a unit to use in the meantime and had been costing me close to R5000 in rental, whereas I could have been using my own device (albeit faulty its still 80% functional) On 11 Nov 2024 I eventually get an email to advise that my device has been returned and is available for collection. Needless to say that I am most dissapointed in the quality of service from Orms and also the quality of product by Blackmagic design since it cannot be properly supported if anything goes wrong with as my recent experience has shown. I would STRONGLY advise any professional to think and research carefully before supporting these brands. I would also suggest researching possible alternatives that may offer better support, as this is as vital as much as a good product price is NB I will also be reaching out to Blackmagic Design themselves to query the repair feedback and support of their product.
Helpful (0)
|Replies (0)SJ
Shahied J
1 reviews | Active since Jan 2020
15 Nov 2024, 11:55
Extremely poor service and comunication ended up costing me lots of money!
On the 3 Oct 2024, I booked in a (semi faulty) Blackmagic Atem Mini Pro for repair. The unit was 80% functional BUT had a recent issue (after a frimware update) whereby the main HDMI input port (port 1) inexplicably went faulty and was no longer working. I was advised the assesment was going to be done offsite (Stage Audio Works in JHB) and I would need to pay a mandatory R400 assesment fee (which I did) 3 weeks later after NO communications or feedback, I eventually reach out to Orms for feedback, only to get told I was sent an email earlier with feedback. After much back and forth, turns out my email address was mispelt and never actually arrived in my inbox. An initial phone call would have solved that issue :( Worse still, no feedback from the repair agents on the status of the repair! At this stage I have been spending money on a rental unit as I rely on the device professionaly. Eventually (after a few days) I get the communication (indirectly from the repair agents) that the device is "uneconomical to repair" and I would need to use it as is or buy a new one! This enraged me as I take very good care of my gear and particularly this unit, which lives in its original packaging and is still in MINT condition, but has now gone unexplicably faulty (almost conveniently out of warranty) and cannot be repaired!! This what NOT what I was expecting from Orms and even more so from Blackmagic Design, who are a reputable brand that I no longer have confidence in! The poor service only gets worse as a month after the booking for repairs was made I STILL DID NOT HAVE MY DEVICE BACK! I had to follow up again to find out what was happening as i needed the device for work!! I had been renting a unit to use in the meantime and had been costing me close to R5000 in rental, whereas I could have been using my own device (albeit faulty its still 80% functional) On 11 Nov 2024 I eventually get an email to advise that my device has been returned and is available for collection. Needless to say that I am most dissapointed in the quality of service from Orms and also the quality of product by Blackmagic design since it cannot be properly supported if anything goes wrong with as my recent experience has shown. I would STRONGLY advise any professional to think and research carefully before supporting these brands. I would also suggest researching possible alternatives that may offer better support, as this is as vital as much as a good product price is NB I will also be reaching out to Blackmagic Design themselves to query the repair feedback and support of their product.
0
Replies (0)BS
Barry S
1 reviews | Active since Jan 2020
15 Nov 2024, 07:12
ORMS. Exceptional Service. Exceptional Customer Support. They stand out for the rest!!
What an exceptional experience with ORMS. I have to thank Chris Davids for assisting me with a product that had a defect. He was Punctual, Kept me Informed about the progress (Agents) and when the agents could not deliver ORMS replaced my unit with a brand new one. Now this is next level costumer service. This is my third large purchase with ORMS and they will defiantly have my business in the future. Thank you Chris Davids and ORMS for delivering above average customer support and service. Brilliant Company!!
Helpful (0)
|Replies (0)BS
Barry S
1 reviews | Active since Jan 2020
15 Nov 2024, 07:12
ORMS. Exceptional Service. Exceptional Customer Support. They stand out for the rest!!
What an exceptional experience with ORMS. I have to thank Chris Davids for assisting me with a product that had a defect. He was Punctual, Kept me Informed about the progress (Agents) and when the agents could not deliver ORMS replaced my unit with a brand new one. Now this is next level costumer service. This is my third large purchase with ORMS and they will defiantly have my business in the future. Thank you Chris Davids and ORMS for delivering above average customer support and service. Brilliant Company!!
0
Replies (0)BS
Barry S
1 reviews | Active since Jan 2020
15 Nov 2024, 07:02
ORMS. Exceptional Service. Exceptional Customer Support. They Stand out from the rest.
What an exceptional experience with ORMS. I have to thank Chirs Davids for assisting me with a product that had a defect. He was Punctual, Kept me Informed about the progress (Agents) and when the agents could not deliver ORMS replaced my unit with a brand new one. Now this is next level costumer service. This is my third large purchase with ORMS and they will defiantly have my business in the future. Thank you Chirs Davids and ORMS for delivering above average customer support and service. Brilliant Company!!
Helpful (0)
|Replies (0)BS
Barry S
1 reviews | Active since Jan 2020
15 Nov 2024, 07:02
ORMS. Exceptional Service. Exceptional Customer Support. They Stand out from the rest.
What an exceptional experience with ORMS. I have to thank Chirs Davids for assisting me with a product that had a defect. He was Punctual, Kept me Informed about the progress (Agents) and when the agents could not deliver ORMS replaced my unit with a brand new one. Now this is next level costumer service. This is my third large purchase with ORMS and they will defiantly have my business in the future. Thank you Chirs Davids and ORMS for delivering above average customer support and service. Brilliant Company!!
0
Replies (0)GO
Gina O
1 reviews | Active since Jan 2020
12 Oct 2024, 19:48
Bad experience over years
I seldom give 1 star unless I truly believe it is deserved. I deal with a lot of companies every week and I have never experienced worse communication than I have from Orms. Even Telkom is better. The communication is non-existent. Earlier in the year I reached out several times to ask about a bursary they were running, but no one got back to me. I had to keep reminding them to respond.. Heather Nel was the most useless of all, actively ignoring the most basic questions. Sales… don’t even bother reaching out, because whoever is on the other end I am not sure how they keep their job. Several times over the years I have tried Sales… nothing. Deon Joubert…useless. You would think Orms would take their possible students seriously but in fact all they care about are the mega sales they make from return clients who spend fortunes, as well as already successful, influential photographers. They couldn’t care about students. If you are thinking of studying with them… go study elsewhere. Because if something goes wrong or if you have a question you will be getting no assistance from anyone at Orms. Also, extremely overpriced.
Helpful (0)
|Replies (0)GO
Gina O
1 reviews | Active since Jan 2020
12 Oct 2024, 19:48
Bad experience over years
I seldom give 1 star unless I truly believe it is deserved. I deal with a lot of companies every week and I have never experienced worse communication than I have from Orms. Even Telkom is better. The communication is non-existent. Earlier in the year I reached out several times to ask about a bursary they were running, but no one got back to me. I had to keep reminding them to respond.. Heather Nel was the most useless of all, actively ignoring the most basic questions. Sales… don’t even bother reaching out, because whoever is on the other end I am not sure how they keep their job. Several times over the years I have tried Sales… nothing. Deon Joubert…useless. You would think Orms would take their possible students seriously but in fact all they care about are the mega sales they make from return clients who spend fortunes, as well as already successful, influential photographers. They couldn’t care about students. If you are thinking of studying with them… go study elsewhere. Because if something goes wrong or if you have a question you will be getting no assistance from anyone at Orms. Also, extremely overpriced.
0
Replies (0)