DOES PAK PERSIAN CARPETS SELL GENUINE PERSIAN CARPETS OR INFERIOR QUALITY SO CALLED PERSIAN CARPETS

i bought two persian carpets a while ago, one for R10000 and one for R14000 i got certificates from them as well, persian carpets are an investment one of the carpets is still very good, but the other one the design is coming off, its like stringy, the people from pak says it must be moths, there are no moths in my home, i phoned them in december and at first they wanted me to bring the carpet in and as i am 75yrs old i said no and they agreed to come in the first week in january but up till now they never phoned or even came to have a look at the carpet that means Pak Persian is selling inferior quality carpets and we get fooled by them, i hope this letter is a wake up call for their business, now i am just going get someone to take the carpet and dump it in their shop