Rude Managing Director- Martin Oosthuizen

Hello Peter

I made a booking on the 14th evening of April. The booking was confirmed via email. I then made a telephonic confirmation with the receptionist at the Palala on the 15th of April. She confirmed that all is booked and amount will be debited upon arrival.

Today I am informed via EMAIL that my room was double booked. I am extremely disappointed, the managing director (Africa) Martin Oosthuizen, a very rude and condenscending man made me feel unwelcome and belittled. The whole situation made me and my husband feel racially discriminated . Bad Service from Rude Martin Oosthuizen

Confirmation Number: ********** Transaction ID: ********** Guest Name: ****** Email Address: ******xx Mobile Number: ****** Country: South Africa Name of Card Owner: ***xx Card Number:: ********* Credit Card Expiry: March 2024 Reservation Made On: 01:06 AM, 15 April 2019 GMT +04:00 Number of night/s: 3 Room/s: 1 room (2 Night Spa Package) Estimated Time of Arrival: 02:00 PM GMT +04:00 Check In: Friday, 19 April 2019 Check Out: Monday, 22 April 2019