Pandora Jewelry South Africa
Claimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Pandora Jewelry South Africa
Claimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pandora Jewelry South Africa is facing significant customer experience challenges across both online and in-store channels. Customers consistently mention frustrations with cancelled online orders, delayed or missing refunds, and unresponsive customer service via email, phone, and social media. A recurring theme is dissatisfaction with in-store staff attitudes, with shoppers describing interactions as rude or disinterested. Concerns about product quality, faulty clasps, and the absence of after sales repair support are frequently raised. Isolated positive feedback highlights helpful email assistance when escalations finally reach the right person.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTD
Tasneem D
1 reviews | Active since Mar 2009
13 Apr 2026, 11:49
Pandora Online a HUGE Problem to deal with. Rather stay away!
Pandora online has been a nightmare to deal with. Considering their over priced products, I decided to make 3 purchases of a total of around 8 Items for my daughters birthdays. The first order was cancelled - until today No refund. When I contacted Pandora via email, they said it was a system error but with no apology just assumed I still wanted the items 3 weeks later. I refused to accept the order and until today no reply, no way forward. Totally disrespectful. Second order the 1 item was too small, I went to the East Rand Mall branch, Sandton and Woodmead branch and nobody could help me as it was an online order and they unable to. What stupid systems don't you have. Under no circumstances will I ever do business with Pandora again, and please to everyone out there I don't recommend you do either. You will be sitting with expensive items you cant use and money that is not refunded to you for weeks going on months on end.
Helpful (0)
|Replies (0)TD
Tasneem D
1 reviews | Active since Mar 2009
13 Apr 2026, 11:49
Pandora Online a HUGE Problem to deal with. Rather stay away!
Pandora online has been a nightmare to deal with. Considering their over priced products, I decided to make 3 purchases of a total of around 8 Items for my daughters birthdays. The first order was cancelled - until today No refund. When I contacted Pandora via email, they said it was a system error but with no apology just assumed I still wanted the items 3 weeks later. I refused to accept the order and until today no reply, no way forward. Totally disrespectful. Second order the 1 item was too small, I went to the East Rand Mall branch, Sandton and Woodmead branch and nobody could help me as it was an online order and they unable to. What stupid systems don't you have. Under no circumstances will I ever do business with Pandora again, and please to everyone out there I don't recommend you do either. You will be sitting with expensive items you cant use and money that is not refunded to you for weeks going on months on end.
0
Replies (0)CM
Christopher M
1 reviews | Active since Oct 2017
23 Mar 2026, 08:15
Rude and non existent services at Pandora's Table Bay Mall, Western Cape
I attended at Pandora's Table Mall, Western Cape on Saturday 21 March at roughly 11:30 AM. Two staff members were on duty, a woman and a male. I wished to avail myself of your 3 for 2 offer. One of the charms was not in stock. I advised that I would pay in full and then collect the charm once ordered. Your staff refused to do so. I then advised them that I had previously done so with another one of your staff members from the same branch. They advised that they were unaware of this. I then explained to them that if they were unwilling to assist me, I would go online, purchase the items there and that they would lose the sale. They were not perturbed. When I reasonably asked them how they restock items that they run out of they informed me that it was not my business. Both were extremely surly and rude. I am bringing this to your attention as I would have thought that being in the business of sales they would actually want to have made a sale! That is, outside their attitude which was shocking. I will also be posting this complaint on Hellopeter because the general public should be aware of the attitude of the staff at Pandora's Table Bay Mall which is best to stear clear of.
Helpful (0)
|Replies (0)CM
Christopher M
1 reviews | Active since Oct 2017
23 Mar 2026, 08:15
Rude and non existent services at Pandora's Table Bay Mall, Western Cape
I attended at Pandora's Table Mall, Western Cape on Saturday 21 March at roughly 11:30 AM. Two staff members were on duty, a woman and a male. I wished to avail myself of your 3 for 2 offer. One of the charms was not in stock. I advised that I would pay in full and then collect the charm once ordered. Your staff refused to do so. I then advised them that I had previously done so with another one of your staff members from the same branch. They advised that they were unaware of this. I then explained to them that if they were unwilling to assist me, I would go online, purchase the items there and that they would lose the sale. They were not perturbed. When I reasonably asked them how they restock items that they run out of they informed me that it was not my business. Both were extremely surly and rude. I am bringing this to your attention as I would have thought that being in the business of sales they would actually want to have made a sale! That is, outside their attitude which was shocking. I will also be posting this complaint on Hellopeter because the general public should be aware of the attitude of the staff at Pandora's Table Bay Mall which is best to stear clear of.
0
Replies (0)LC
Louis C
1 reviews | Active since Jun 2010
20 Jan 2026, 11:31
Pathetic service!
We handed in a bracelet for repairs at Pandoras Loch Logan Waterfront Bloemfontein on 30 December 2025. We gave clear instructions that we should be called with a quote before repairs are done. I visited the store today (20 January 2026) to find out why no one has called us afyer so long. The staff are rude and not at all helpfull. They just said that they will call them. I asked them to do it now as I am not from Bloenfontein. Their answer is that they cant. Do they not have a phone or are they just caught in their ****?
Helpful (0)
|Replies (0)LC
Louis C
1 reviews | Active since Jun 2010
20 Jan 2026, 11:31
Pathetic service!
We handed in a bracelet for repairs at Pandoras Loch Logan Waterfront Bloemfontein on 30 December 2025. We gave clear instructions that we should be called with a quote before repairs are done. I visited the store today (20 January 2026) to find out why no one has called us afyer so long. The staff are rude and not at all helpfull. They just said that they will call them. I asked them to do it now as I am not from Bloenfontein. Their answer is that they cant. Do they not have a phone or are they just caught in their ****?
0
Replies (0)LA
Lucille A
1 reviews | Active since Dec 2022
30 Dec 2025, 10:47
Quality standards completely absent at cost of customer
I bought a charm bracelet and as part of the offer I received a free bangle. Both pieces were fit with the same if not identical clasp. From the moment I bought the charm bracelet I was unable to comfortably wear it as the clasp kept opening resulting in the bracelet falling off, thankfully I could locate the bracelet each time. Since I live in the rural area more than 100kms from my closest store I did not have the opportunity to return the bracelet within the warranty period - a warranty period I was completely unaware of. A month or so ago I visited the Tyger Valley Store to buy some charms and at the same time enquired about the clasp as I was coincidentally wearing it on this day. The Store Assistant confirmed that they would be able to send the bracelet for repairs which they did only to learn that the clasp is apparently too worn beyond repair. The bangle that I got with the bracelet I wear every single day without fail and at times put it on and off up to 4 times a day. This clasp is still good as new with absolutely no issues. If the bracelet was worn 3/4 times a year since I got it would be a lot since I never wore it as a result of the faulty clasp. Since the bangle’s clasp is still good as new the only reasonable answer would be that I was sold an old faulty bracelet to begin with. As compromise Pandora is willing to sell me a new charm bracelet (surprise surprise) at a 15% discount. However ‘since they do not like to carry 2025 issues into 2026’ (I quote verbatim) I need to purchase the bracelet before the end of December 2025 to qualify for the discount. How is it fair that a faulty bracelet was sold to me to begin with, and now Pandora’s attempt at being gracious results in them shifting their administrative burden onto me the Consumer. Is it not the Store / Retailer’s responsibility to ensure that correct quality items are sold - or are quality standards completely absent in store’s value proposition? Perhaps think twice before spoiling someone special it may just lead to major disappointment.
Helpful (0)
|Replies (0)LA
Lucille A
1 reviews | Active since Dec 2022
30 Dec 2025, 10:47
Quality standards completely absent at cost of customer
I bought a charm bracelet and as part of the offer I received a free bangle. Both pieces were fit with the same if not identical clasp. From the moment I bought the charm bracelet I was unable to comfortably wear it as the clasp kept opening resulting in the bracelet falling off, thankfully I could locate the bracelet each time. Since I live in the rural area more than 100kms from my closest store I did not have the opportunity to return the bracelet within the warranty period - a warranty period I was completely unaware of. A month or so ago I visited the Tyger Valley Store to buy some charms and at the same time enquired about the clasp as I was coincidentally wearing it on this day. The Store Assistant confirmed that they would be able to send the bracelet for repairs which they did only to learn that the clasp is apparently too worn beyond repair. The bangle that I got with the bracelet I wear every single day without fail and at times put it on and off up to 4 times a day. This clasp is still good as new with absolutely no issues. If the bracelet was worn 3/4 times a year since I got it would be a lot since I never wore it as a result of the faulty clasp. Since the bangle’s clasp is still good as new the only reasonable answer would be that I was sold an old faulty bracelet to begin with. As compromise Pandora is willing to sell me a new charm bracelet (surprise surprise) at a 15% discount. However ‘since they do not like to carry 2025 issues into 2026’ (I quote verbatim) I need to purchase the bracelet before the end of December 2025 to qualify for the discount. How is it fair that a faulty bracelet was sold to me to begin with, and now Pandora’s attempt at being gracious results in them shifting their administrative burden onto me the Consumer. Is it not the Store / Retailer’s responsibility to ensure that correct quality items are sold - or are quality standards completely absent in store’s value proposition? Perhaps think twice before spoiling someone special it may just lead to major disappointment.
0
Replies (0)FS
Francois S
1 reviews | Active since Sept 2025
18 Dec 2025, 18:52
Poor service and *******
I ordered an item online on 29 Nov. I received a package on 5 December. It turned out to be someone else's order. I immediately sent an email to notify them. No response. On 9 December I phoned a number and got hold of a person named Kaira Chetty who informed me they will investigate and collect the item. To date nothing has happened and I have sent follow up emails with no response. Pathetic. They owe me R2000
Helpful (0)
|Replies (0)FS
Francois S
1 reviews | Active since Sept 2025
18 Dec 2025, 18:52
Poor service and *******
I ordered an item online on 29 Nov. I received a package on 5 December. It turned out to be someone else's order. I immediately sent an email to notify them. No response. On 9 December I phoned a number and got hold of a person named Kaira Chetty who informed me they will investigate and collect the item. To date nothing has happened and I have sent follow up emails with no response. Pathetic. They owe me R2000
0
Replies (0)AD
Anelle D
1 reviews | Active since Jun 2022
3 Dec 2025, 14:23
Poor service!
Poor service! Placed an online order 2 weeks ago, and up to date no sign of any delivery. Unable to enquire about my order, as there is just no answer at the customer helpline. After numerous emails and calls, I am wondering if this company still exists.
Helpful (0)
|Replies (0)AD
Anelle D
1 reviews | Active since Jun 2022
3 Dec 2025, 14:23
Poor service!
Poor service! Placed an online order 2 weeks ago, and up to date no sign of any delivery. Unable to enquire about my order, as there is just no answer at the customer helpline. After numerous emails and calls, I am wondering if this company still exists.
0
Replies (0)MH
MARC H
1 reviews | Active since Dec 2025
2 Dec 2025, 16:19
Disappointmenting customer service
I would like to recommend to Pandora South Africa to look into their customer service. For the second time I have made an online purchase, paid, received confirmation of order and payment only for my order to be cancelled on my online profile. I have tried calling countless times as well as many emails. I went as far as to try contact Pandora on Instagram to no avail. This is truly unacceptable for such a big brand. I admire their work and jewellery but the way they treat their customers is of the lowest standards. They have lost a customer.
Helpful (0)
|Replies (0)MH
MARC H
1 reviews | Active since Dec 2025
2 Dec 2025, 16:19
Disappointmenting customer service
I would like to recommend to Pandora South Africa to look into their customer service. For the second time I have made an online purchase, paid, received confirmation of order and payment only for my order to be cancelled on my online profile. I have tried calling countless times as well as many emails. I went as far as to try contact Pandora on Instagram to no avail. This is truly unacceptable for such a big brand. I admire their work and jewellery but the way they treat their customers is of the lowest standards. They have lost a customer.
0
Replies (0)BM
BILKIS M
1 reviews | Active since Dec 2024
20 Oct 2025, 07:49
Tarnished Earings
My daughter has bought a set of earings from Pandora for me and it has tarnished in less then a month. We have emailed them a week ago and I also send a message on facebook but have received no reply from them till today. We assumed we received good quality jewellery, but im really disappointed. The women behind the counter in Eastrand mall is also not very helpful.
Helpful (0)
|Replies (0)BM
BILKIS M
1 reviews | Active since Dec 2024
20 Oct 2025, 07:49
Tarnished Earings
My daughter has bought a set of earings from Pandora for me and it has tarnished in less then a month. We have emailed them a week ago and I also send a message on facebook but have received no reply from them till today. We assumed we received good quality jewellery, but im really disappointed. The women behind the counter in Eastrand mall is also not very helpful.
0
Replies (0)