PJ
Pandora Jewelry South Africa
Claimed Business
PJ
Pandora Jewelry South Africa
Claimed Business
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pandora Jewelry South Africa faces widespread criticism across multiple touchpoints. Customers frequently report poor after-sales service, unresolved repair requests, and unreturned items held for months. Online orders are plagued by incorrect deliveries, out-of-stock cancellations after payment, and delayed refunds. Product quality concerns around tarnishing and faulty clasps are recurring. In-store staff are often described as rude, disinterested, and unhelpful. Communication channels including email, phone, and social media regularly go unanswered. Two positive experiences highlight helpful individual staff and prompt email support at specific locations.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|15 Reviews
May '25 - Apr '26
5(7.1%)
4(0%)
3(0%)
2(7.1%)
1(85.7%)
5(7.1%)
4(0%)
3(0%)
2(7.1%)
1(85.7%)
Frequently Asked Questions About Pandora Jewelry South Africa
Based on recent customer reviews, Pandora Jewelry South Africa faces widespread criticism across multiple touchpoints. Customers frequently report poor after-sales service, unresolved repair requests, and unreturned items held for months. Online orders are plagued by incorrect deliveries, out-of-stock cancellations after payment, and delayed refunds. Product quality concerns around tarnishing and faulty clasps are recurring. In-store staff are often described as rude, disinterested, and unhelpful. Communication channels including email, phone, and social media regularly go unanswered. Two positive experiences highlight helpful individual staff and prompt email support at specific locations.
Pandora Jewelry South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Pandora Jewelry South Africa across 182 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Louis C
1 reviews | Active since Jan 2020
20 Jan 2026, 09:31
Pathetic service!
We handed in a bracelet for repairs at Pandoras Loch Logan Waterfront Bloemfontein on 30 December 2025. We gave clear instructions that we should be called with a quote before repairs are done. I visited the store today (20 January 2026) to find out why no one has called us afyer so long. The staff are rude and not at all helpfull. They just said that they will call them. I asked them to do it now as I am not from Bloenfontein. Their answer is that they cant. Do they not have a phone or are they just caught in their ****?
Helpful (0)
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Louis C
1 reviews | Active since Jan 2020
20 Jan 2026, 09:31
Pathetic service!
We handed in a bracelet for repairs at Pandoras Loch Logan Waterfront Bloemfontein on 30 December 2025. We gave clear instructions that we should be called with a quote before repairs are done. I visited the store today (20 January 2026) to find out why no one has called us afyer so long. The staff are rude and not at all helpfull. They just said that they will call them. I asked them to do it now as I am not from Bloenfontein. Their answer is that they cant. Do they not have a phone or are they just caught in their ****?
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Lucille A
1 reviews | Active since Jan 2020
30 Dec 2025, 08:47
Quality standards completely absent at cost of customer
I bought a charm bracelet and as part of the offer I received a free bangle. Both pieces were fit with the same if not identical clasp. From the moment I bought the charm bracelet I was unable to comfortably wear it as the clasp kept opening resulting in the bracelet falling off, thankfully I could locate the bracelet each time. Since I live in the rural area more than 100kms from my closest store I did not have the opportunity to return the bracelet within the warranty period - a warranty period I was completely unaware of. A month or so ago I visited the Tyger Valley Store to buy some charms and at the same time enquired about the clasp as I was coincidentally wearing it on this day. The Store Assistant confirmed that they would be able to send the bracelet for repairs which they did only to learn that the clasp is apparently too worn beyond repair. The bangle that I got with the bracelet I wear every single day without fail and at times put it on and off up to 4 times a day. This clasp is still good as new with absolutely no issues. If the bracelet was worn 3/4 times a year since I got it would be a lot since I never wore it as a result of the faulty clasp. Since the bangle’s clasp is still good as new the only reasonable answer would be that I was sold an old faulty bracelet to begin with. As compromise Pandora is willing to sell me a new charm bracelet (surprise surprise) at a 15% discount. However ‘since they do not like to carry 2025 issues into 2026’ (I quote verbatim) I need to purchase the bracelet before the end of December 2025 to qualify for the discount. How is it fair that a faulty bracelet was sold to me to begin with, and now Pandora’s attempt at being gracious results in them shifting their administrative burden onto me the Consumer. Is it not the Store / Retailer’s responsibility to ensure that correct quality items are sold - or are quality standards completely absent in store’s value proposition? Perhaps think twice before spoiling someone special it may just lead to major disappointment.
Helpful (0)
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Lucille A
1 reviews | Active since Jan 2020
30 Dec 2025, 08:47
Quality standards completely absent at cost of customer
I bought a charm bracelet and as part of the offer I received a free bangle. Both pieces were fit with the same if not identical clasp. From the moment I bought the charm bracelet I was unable to comfortably wear it as the clasp kept opening resulting in the bracelet falling off, thankfully I could locate the bracelet each time. Since I live in the rural area more than 100kms from my closest store I did not have the opportunity to return the bracelet within the warranty period - a warranty period I was completely unaware of. A month or so ago I visited the Tyger Valley Store to buy some charms and at the same time enquired about the clasp as I was coincidentally wearing it on this day. The Store Assistant confirmed that they would be able to send the bracelet for repairs which they did only to learn that the clasp is apparently too worn beyond repair. The bangle that I got with the bracelet I wear every single day without fail and at times put it on and off up to 4 times a day. This clasp is still good as new with absolutely no issues. If the bracelet was worn 3/4 times a year since I got it would be a lot since I never wore it as a result of the faulty clasp. Since the bangle’s clasp is still good as new the only reasonable answer would be that I was sold an old faulty bracelet to begin with. As compromise Pandora is willing to sell me a new charm bracelet (surprise surprise) at a 15% discount. However ‘since they do not like to carry 2025 issues into 2026’ (I quote verbatim) I need to purchase the bracelet before the end of December 2025 to qualify for the discount. How is it fair that a faulty bracelet was sold to me to begin with, and now Pandora’s attempt at being gracious results in them shifting their administrative burden onto me the Consumer. Is it not the Store / Retailer’s responsibility to ensure that correct quality items are sold - or are quality standards completely absent in store’s value proposition? Perhaps think twice before spoiling someone special it may just lead to major disappointment.
0
Replies (0)FS
Francois S
1 reviews | Active since Jan 2020
18 Dec 2025, 16:52
Poor service and *******
I ordered an item online on 29 Nov. I received a package on 5 December. It turned out to be someone else's order. I immediately sent an email to notify them. No response. On 9 December I phoned a number and got hold of a person named Kaira Chetty who informed me they will investigate and collect the item. To date nothing has happened and I have sent follow up emails with no response. Pathetic. They owe me R2000
Helpful (0)
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Francois S
1 reviews | Active since Jan 2020
18 Dec 2025, 16:52
Poor service and *******
I ordered an item online on 29 Nov. I received a package on 5 December. It turned out to be someone else's order. I immediately sent an email to notify them. No response. On 9 December I phoned a number and got hold of a person named Kaira Chetty who informed me they will investigate and collect the item. To date nothing has happened and I have sent follow up emails with no response. Pathetic. They owe me R2000
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Anelle D
1 reviews | Active since Jan 2020
3 Dec 2025, 12:23
Poor service!
Poor service! Placed an online order 2 weeks ago, and up to date no sign of any delivery. Unable to enquire about my order, as there is just no answer at the customer helpline. After numerous emails and calls, I am wondering if this company still exists.
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Anelle D
1 reviews | Active since Jan 2020
3 Dec 2025, 12:23
Poor service!
Poor service! Placed an online order 2 weeks ago, and up to date no sign of any delivery. Unable to enquire about my order, as there is just no answer at the customer helpline. After numerous emails and calls, I am wondering if this company still exists.
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MARC H
1 reviews | Active since Jan 2020
2 Dec 2025, 14:19
Disappointmenting customer service
I would like to recommend to Pandora South Africa to look into their customer service. For the second time I have made an online purchase, paid, received confirmation of order and payment only for my order to be cancelled on my online profile. I have tried calling countless times as well as many emails. I went as far as to try contact Pandora on Instagram to no avail. This is truly unacceptable for such a big brand. I admire their work and jewellery but the way they treat their customers is of the lowest standards. They have lost a customer.
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MARC H
1 reviews | Active since Jan 2020
2 Dec 2025, 14:19
Disappointmenting customer service
I would like to recommend to Pandora South Africa to look into their customer service. For the second time I have made an online purchase, paid, received confirmation of order and payment only for my order to be cancelled on my online profile. I have tried calling countless times as well as many emails. I went as far as to try contact Pandora on Instagram to no avail. This is truly unacceptable for such a big brand. I admire their work and jewellery but the way they treat their customers is of the lowest standards. They have lost a customer.
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BILKIS M
1 reviews | Active since Jan 2020
20 Oct 2025, 05:49
Tarnished Earings
My daughter has bought a set of earings from Pandora for me and it has tarnished in less then a month. We have emailed them a week ago and I also send a message on facebook but have received no reply from them till today. We assumed we received good quality jewellery, but im really disappointed. The women behind the counter in Eastrand mall is also not very helpful.
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BILKIS M
1 reviews | Active since Jan 2020
20 Oct 2025, 05:49
Tarnished Earings
My daughter has bought a set of earings from Pandora for me and it has tarnished in less then a month. We have emailed them a week ago and I also send a message on facebook but have received no reply from them till today. We assumed we received good quality jewellery, but im really disappointed. The women behind the counter in Eastrand mall is also not very helpful.
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Replies (0)PR
Pippa R
1 reviews | Active since Jan 2020
1 Sept 2025, 14:44
5 out of 5! I experienced problems placing my order on the online store, dropped Pandora a mail and within minutes someone contacted me and assisted Even with their help, I could not process the payment on their online store, the lady I dealt with via e
5 out of 5! I experienced problems placing my order on the online store, dropped Pandora a mail and within minutes someone contacted me and assisted Even with their help, I could not process the payment on their online store, the lady I dealt with via email, created the payment link and sent to me to make final payment and packaged and shipped my order immediately. I was incredibly happy with the service levels received.
Helpful (0)
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Pippa R
1 reviews | Active since Jan 2020
1 Sept 2025, 14:44
5 out of 5! I experienced problems placing my order on the online store, dropped Pandora a mail and within minutes someone contacted me and assisted Even with their help, I could not process the payment on their online store, the lady I dealt with via e
5 out of 5! I experienced problems placing my order on the online store, dropped Pandora a mail and within minutes someone contacted me and assisted Even with their help, I could not process the payment on their online store, the lady I dealt with via email, created the payment link and sent to me to make final payment and packaged and shipped my order immediately. I was incredibly happy with the service levels received.
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Replies (0)MS
Marelie S
1 reviews | Active since Jan 2020
29 Jul 2025, 08:06
On 02 June 2025, I purchased a Pandora snake bracelet and safety chain at Pandora V&A Waterfront and requested a valid tax invoice to claim VAT
On 02 June 2025, I purchased a Pandora snake bracelet and safety chain at Pandora V&A Waterfront and requested a valid tax invoice to claim VAT. The store could not provide the document, and VRA at the airport advised me to obtain it for a postal claim. Since 12 June, despite submitting multiple portal requests, emailing za.online@pandorastores.net, phoning the call centre (where the manager promised to escalate), and lodging a formal complaint via estore-us@pandora.net, I have still not received the required invoice. As a loyal customer, I must caution others: if you intend to claim VAT on purchases over R5,000, you may face significant challenges obtaining the necessary documentation.
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Marelie S
1 reviews | Active since Jan 2020
29 Jul 2025, 08:06
On 02 June 2025, I purchased a Pandora snake bracelet and safety chain at Pandora V&A Waterfront and requested a valid tax invoice to claim VAT
On 02 June 2025, I purchased a Pandora snake bracelet and safety chain at Pandora V&A Waterfront and requested a valid tax invoice to claim VAT. The store could not provide the document, and VRA at the airport advised me to obtain it for a postal claim. Since 12 June, despite submitting multiple portal requests, emailing za.online@pandorastores.net, phoning the call centre (where the manager promised to escalate), and lodging a formal complaint via estore-us@pandora.net, I have still not received the required invoice. As a loyal customer, I must caution others: if you intend to claim VAT on purchases over R5,000, you may face significant challenges obtaining the necessary documentation.
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