PT
Paragon Technology Sevices and Solutions
Claimed Business
PT
Paragon Technology Sevices and Solutions
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOM
Oyama M
1 reviews | Active since Jan 2020
18 Dec 2024, 14:02
Poor unthought full service
Submitted an insurance claim beginning of December , their courier took a whole 4 days to come and collect the item after I had called the insurance and complained. Now they just called me saying the cellphone will be fixed next year. What am I supposed to do the whole month without a cellphone 😭😭😭. Such poor service.
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Oyama M
1 reviews | Active since Jan 2020
18 Dec 2024, 14:02
Poor unthought full service
Submitted an insurance claim beginning of December , their courier took a whole 4 days to come and collect the item after I had called the insurance and complained. Now they just called me saying the cellphone will be fixed next year. What am I supposed to do the whole month without a cellphone 😭😭😭. Such poor service.
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Replies (0)CP
Cobus P
1 reviews | Active since Jan 2020
11 Dec 2024, 10:46
Paragon did it again
This is now the 3rd time over 10 years that I use Paragon. Their service is getting better. Willie assisted me to order a part for my laptop and kept me informed on when the part will be available and then fitted the part to my laptop within a day. The job was not a easy one but yet his team made sure I suffered very little down time. The keyboard and top lid replacement of my laptop was done so well that I cant even see the laptop was ever opened. The labor rates as also very reasonable. Use them. They are good. For real.!!!!
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Cobus P
1 reviews | Active since Jan 2020
11 Dec 2024, 10:46
Paragon did it again
This is now the 3rd time over 10 years that I use Paragon. Their service is getting better. Willie assisted me to order a part for my laptop and kept me informed on when the part will be available and then fitted the part to my laptop within a day. The job was not a easy one but yet his team made sure I suffered very little down time. The keyboard and top lid replacement of my laptop was done so well that I cant even see the laptop was ever opened. The labor rates as also very reasonable. Use them. They are good. For real.!!!!
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Neil P
1 reviews | Active since Jan 2020
6 Jun 2024, 14:51
*******!!!
If your insurance company says they are using this company, just change insurer. Tried repairing my phone and failed. Now they are keeping the phone to salvage, without payment. That's THEFT!!! Either return my phone, pay a fair amount or I WILL be opening a case with the police and report you to every business tribunal. I know my rights, I would strongly advice you to read up on the Consumer Protection Act
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Neil P
1 reviews | Active since Jan 2020
6 Jun 2024, 14:51
*******!!!
If your insurance company says they are using this company, just change insurer. Tried repairing my phone and failed. Now they are keeping the phone to salvage, without payment. That's THEFT!!! Either return my phone, pay a fair amount or I WILL be opening a case with the police and report you to every business tribunal. I know my rights, I would strongly advice you to read up on the Consumer Protection Act
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Shamin N
1 reviews | Active since Jan 2020
5 Apr 2024, 19:43
Excellent Service: Don't judge a book by it's cover!
I must admit, I was rather sceptical about PTSS after reading the reviews here. They were appointed by Absa Insurance to handle a rather extensive claim caused by lightning damage. It was a difficult installation because my alarm system was old and patched together over many years. From Lizelle who handled just about everything to Bongani, the technician who had the unenviable task of the repair, I have nothing but praise for this team. They were professional, kept me informed and most of all, they replaced the damaged items with top-quality replacements. Willie Olivier (Director) went beyond the call of duty to assist me. I am so pleased with the service from every member of the team. I will definitely call on their services in the future. Well done!
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Shamin N
1 reviews | Active since Jan 2020
5 Apr 2024, 19:43
Excellent Service: Don't judge a book by it's cover!
I must admit, I was rather sceptical about PTSS after reading the reviews here. They were appointed by Absa Insurance to handle a rather extensive claim caused by lightning damage. It was a difficult installation because my alarm system was old and patched together over many years. From Lizelle who handled just about everything to Bongani, the technician who had the unenviable task of the repair, I have nothing but praise for this team. They were professional, kept me informed and most of all, they replaced the damaged items with top-quality replacements. Willie Olivier (Director) went beyond the call of duty to assist me. I am so pleased with the service from every member of the team. I will definitely call on their services in the future. Well done!
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Replies (0)HP
Heather P
1 reviews | Active since Jan 2020
2 Apr 2024, 15:19
What a Joke of a company!
Shocking service..... This was an insurance claim. What a joke they turned up over an hour late, then 5 1/2 hours later they still trying to fix the alarm system. 2 phone calls and a you tube video later he claims they done. I then ask if I am not supposed to key my pin number into the replaced system in order for it to be effective. Ummmmm, he forgot. They have been back twice to fix what they messed up.... so lets see if we have an alarm that works tonight or not. Run for your life from these guys, they are not worth the stress involved.
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Heather P
1 reviews | Active since Jan 2020
2 Apr 2024, 15:19
What a Joke of a company!
Shocking service..... This was an insurance claim. What a joke they turned up over an hour late, then 5 1/2 hours later they still trying to fix the alarm system. 2 phone calls and a you tube video later he claims they done. I then ask if I am not supposed to key my pin number into the replaced system in order for it to be effective. Ummmmm, he forgot. They have been back twice to fix what they messed up.... so lets see if we have an alarm that works tonight or not. Run for your life from these guys, they are not worth the stress involved.
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Replies (0)ZS
Zane S
1 reviews | Active since Jan 2020
26 Mar 2024, 16:34
Not recommended
7 weeks to sort out a insurance claim and it's still not resolved... The technician Jonathan has been nothing but helpful and friendly but dealing with his superior Willie has been beyond frustrating. Communication lacks, excuses are plenty. Would not recommend them! Wish I had checked HP before agreeing to use them as the service provider for this claim. We live and learn...
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Zane S
1 reviews | Active since Jan 2020
26 Mar 2024, 16:34
Not recommended
7 weeks to sort out a insurance claim and it's still not resolved... The technician Jonathan has been nothing but helpful and friendly but dealing with his superior Willie has been beyond frustrating. Communication lacks, excuses are plenty. Would not recommend them! Wish I had checked HP before agreeing to use them as the service provider for this claim. We live and learn...
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Nelly M
1 reviews | Active since Jan 2020
5 Mar 2024, 17:43
Good customer service
I had a claim on household contents with ABSA IDirect and I got a call from Paragon Technology Services and Solutions (PTSS) informing me that they are acting on behalf of ABSA. They arranged to come and collect the damage items. What i like about their service is that they informed me when the items reached their premises. They kept updating me until when the claim was approved. They do have great customer service.
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Nelly M
1 reviews | Active since Jan 2020
5 Mar 2024, 17:43
Good customer service
I had a claim on household contents with ABSA IDirect and I got a call from Paragon Technology Services and Solutions (PTSS) informing me that they are acting on behalf of ABSA. They arranged to come and collect the damage items. What i like about their service is that they informed me when the items reached their premises. They kept updating me until when the claim was approved. They do have great customer service.
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Nesan P
1 reviews | Active since Jan 2020
1 Mar 2024, 13:02
********* and Unreliable!
Picked up my computer for assessment in early January and completely ignored requests from insurance to return it. Only after writing reviews on social was this attended to and now I have been returned a machine without the keyboard working almost 2 months later! Completely shifting blame even though they had it for 2 months and forgot about it! Not a good business
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Nesan P
1 reviews | Active since Jan 2020
1 Mar 2024, 13:02
********* and Unreliable!
Picked up my computer for assessment in early January and completely ignored requests from insurance to return it. Only after writing reviews on social was this attended to and now I have been returned a machine without the keyboard working almost 2 months later! Completely shifting blame even though they had it for 2 months and forgot about it! Not a good business
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