PW
Parcelforce Worldwide
Unclaimed Business
PW
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Parcelforce Worldwide
Parcelforce Worldwide has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Parcelforce Worldwide across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experiencek
CT
Christine T
1 reviews | Active since Jan 2020
18 Aug 2025, 19:28
****med
Package was supposed to be delivered 6 weeks ago. Paid R 25150.00. So called thandi and Mathuli keep on asking for more money. People be careful getting the idea this is a ****. She keep om telling me I must wait 32 days for my refund. She didn't respond to my phone calls, what's up or emails. Never experienced something like that in my life.
Helpful (0)
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Christine T
1 reviews | Active since Jan 2020
18 Aug 2025, 19:28
****med
Package was supposed to be delivered 6 weeks ago. Paid R 25150.00. So called thandi and Mathuli keep on asking for more money. People be careful getting the idea this is a ****. She keep om telling me I must wait 32 days for my refund. She didn't respond to my phone calls, what's up or emails. Never experienced something like that in my life.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Feb 2023, 20:23
Scam company
Worst courier company ever, l sent important documents on the 15th of December 2022 and l was told within 6days my parcel would have arrived and its been 2 months no parcel and l cnt track it.no one answers the emails and calls to help you, they just took my money and l paid 63 pounds for a quick delivery to South Africa from uk and l just wish l used DHL and I even sent email offering to collect but nothing till today and l wonder why uk post office still works with them after these reviews.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2023, 20:23
Scam company
Worst courier company ever, l sent important documents on the 15th of December 2022 and l was told within 6days my parcel would have arrived and its been 2 months no parcel and l cnt track it.no one answers the emails and calls to help you, they just took my money and l paid 63 pounds for a quick delivery to South Africa from uk and l just wish l used DHL and I even sent email offering to collect but nothing till today and l wonder why uk post office still works with them after these reviews.
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SW
Saronah W
1 reviews | Active since Jan 2020
24 Jun 2022, 07:31
PARCEL FORC
I was sent parcel from the U.K to parcel force when it arrived at their company (Parcel Force) they detected an amount of money in the parcel. They however said in order for them to release the money I had to pay in R8750.00 which I paid then they asked me to pay an additional R6750.00 which I did. Then they asked for R55 000.00 which I paid and then they asked for an additional R20 000.00 which I did and they told me it was the last time then they will courier the parcel to me. This morning they want me to pay an additional R7 200.00. I am refusing to pay the money and I told them I want my money back they are telling me all that money is not refundable. What should I do?
Helpful (0)
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Saronah W
1 reviews | Active since Jan 2020
24 Jun 2022, 07:31
PARCEL FORC
I was sent parcel from the U.K to parcel force when it arrived at their company (Parcel Force) they detected an amount of money in the parcel. They however said in order for them to release the money I had to pay in R8750.00 which I paid then they asked me to pay an additional R6750.00 which I did. Then they asked for R55 000.00 which I paid and then they asked for an additional R20 000.00 which I did and they told me it was the last time then they will courier the parcel to me. This morning they want me to pay an additional R7 200.00. I am refusing to pay the money and I told them I want my money back they are telling me all that money is not refundable. What should I do?
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bonginkosi D
1 reviews | Active since Jan 2020
26 May 2022, 16:38
scammed
they are scams I received parcel from UK they demand R1500 and was paid now they demand R1000 more pls help me out
Helpful (0)
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bonginkosi D
1 reviews | Active since Jan 2020
26 May 2022, 16:38
scammed
they are scams I received parcel from UK they demand R1500 and was paid now they demand R1000 more pls help me out
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Replies (0)DS
Deborah S
1 reviews | Active since Jan 2020
22 Feb 2021, 10:25
Parcel force is the worst!
Parcel force is the worst courier company I have ever had the misfortune to use plus they do not care at all about their customers. I couriered some very important documents from the UK to South Africa on the 5th of February. Was informed by the lady at the post office that it would take 6 days, paid 60 pounds which is the same as what DHL would have charged. Now on the 22nd of February 17 days later the document has still not arrived. During the course of the last 2 weeks I have tracked the parcel which is not updated as well as spoken to about 5 customer service consultants all of whom offered no help and took no responsibility. Not sure I have ever had such bad service or feedback. They blame everything on the pandemic and when I inform them that DHL are managing on 6 days at the same price of 60 pounds all I am told is that it could take a month and that it is because they do not have their own planes. If someone had told me they run on a 3 week delay minimum I would never have used them. But there was absolutely no warning, in fact they say they have given up their guarantees well why was I not told this at the onset. I was told 6 days! They blame the post office for giving me this information and act as if it is my fault for the information I was given at the post office. This company and it's customer service are shocking!
Helpful (0)
|Replies (0)DS
Deborah S
1 reviews | Active since Jan 2020
22 Feb 2021, 10:25
Parcel force is the worst!
Parcel force is the worst courier company I have ever had the misfortune to use plus they do not care at all about their customers. I couriered some very important documents from the UK to South Africa on the 5th of February. Was informed by the lady at the post office that it would take 6 days, paid 60 pounds which is the same as what DHL would have charged. Now on the 22nd of February 17 days later the document has still not arrived. During the course of the last 2 weeks I have tracked the parcel which is not updated as well as spoken to about 5 customer service consultants all of whom offered no help and took no responsibility. Not sure I have ever had such bad service or feedback. They blame everything on the pandemic and when I inform them that DHL are managing on 6 days at the same price of 60 pounds all I am told is that it could take a month and that it is because they do not have their own planes. If someone had told me they run on a 3 week delay minimum I would never have used them. But there was absolutely no warning, in fact they say they have given up their guarantees well why was I not told this at the onset. I was told 6 days! They blame the post office for giving me this information and act as if it is my fault for the information I was given at the post office. This company and it's customer service are shocking!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Nov 2020, 05:54
Parcel and Courier scam. BE CAREFULL & AWARE
Please be careful with this courier service it is the biggest scam it is disgusting. I was expexted to pay large amount for a parcel that was send to me from some gentleman in Estonia a Mr David Greggs. He send me a parcel: My love Please kindly read and understand below carefully.... THESE ARE THE LIST OF ITEMS I BOUGHT FOR YOU!!!. COMPUTER GAMES EIGHT PAIRS OF SHOES FIVE PAIRS OF HAND BAG WINTER JACKET SUN GLASS (HUGO BOSS AND D&G) BiG SURPRISE jEWELERIES 6SET Perfume 4 SAMSUNG GALAXY S20 IPHONE 11Max APPLE LAPTOP Diamond ring The big suprise? He then told me he ncluded $25k for me but I mst not tell the courier about the money. I then got phoned by Parcel Force Worldwide a lady by the name of Sharon +27 74 358 0670 told me the parcel is here but they scanned it and detected the money and it was $25k. But due to their rules and policies I had to pay them R13 750.00 to get the parcel cleared and to they will transfer the money into my account once I deposited the amount. Well I cannot publicly repeat what my answer was, but believe you me it was very graphic. We went from R13750.00 toR3750 to R2 000. Mr Gregg' s laywer friend paid in R10 000.00 would I pay the R2k. Well my laungage and answesr got more colorfull as we went on. I then requested to speak to their financial manager direct and ask if they please can they provide me with their operating SA registration no. Sharon was prefusely defending her so called company and when I asked again to speak to the financial director their wa a Click.. and silence! Not be heard from again. Please ladies out there be careful, be very careful do not accept parcels go google " parcel scams on SA woman" read and you will weap to see how many woman have been caught up in this "1000's" so do your diligence before you put your hand in your pocket. That is why we have Google. BE AWARE!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Nov 2020, 05:54
Parcel and Courier scam. BE CAREFULL & AWARE
Please be careful with this courier service it is the biggest scam it is disgusting. I was expexted to pay large amount for a parcel that was send to me from some gentleman in Estonia a Mr David Greggs. He send me a parcel: My love Please kindly read and understand below carefully.... THESE ARE THE LIST OF ITEMS I BOUGHT FOR YOU!!!. COMPUTER GAMES EIGHT PAIRS OF SHOES FIVE PAIRS OF HAND BAG WINTER JACKET SUN GLASS (HUGO BOSS AND D&G) BiG SURPRISE jEWELERIES 6SET Perfume 4 SAMSUNG GALAXY S20 IPHONE 11Max APPLE LAPTOP Diamond ring The big suprise? He then told me he ncluded $25k for me but I mst not tell the courier about the money. I then got phoned by Parcel Force Worldwide a lady by the name of Sharon +27 74 358 0670 told me the parcel is here but they scanned it and detected the money and it was $25k. But due to their rules and policies I had to pay them R13 750.00 to get the parcel cleared and to they will transfer the money into my account once I deposited the amount. Well I cannot publicly repeat what my answer was, but believe you me it was very graphic. We went from R13750.00 toR3750 to R2 000. Mr Gregg' s laywer friend paid in R10 000.00 would I pay the R2k. Well my laungage and answesr got more colorfull as we went on. I then requested to speak to their financial manager direct and ask if they please can they provide me with their operating SA registration no. Sharon was prefusely defending her so called company and when I asked again to speak to the financial director their wa a Click.. and silence! Not be heard from again. Please ladies out there be careful, be very careful do not accept parcels go google " parcel scams on SA woman" read and you will weap to see how many woman have been caught up in this "1000's" so do your diligence before you put your hand in your pocket. That is why we have Google. BE AWARE!
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Replies (0)