Park my way valet services in kzn is a scam

Booked on looking.com for harbour parking and the day of arrival get called by another service provider and not park my way themselves to advise their yard is flooded and i cannot use the parking. Had to call the company myself to confirm as owner had no decency to contact people who had booked with him. Very bad customer service all-round and now they refuse to refund due to "their yard being flooded". After reading the other reviews it seems that they scam people and steal their money.