Bad Experience

<p>Hi Rekha,</p> <p>My wife and I stayed at the Park Inn Sandton checked in on the 31/12/2016 and checked out on the 02/01/2017.</p> <p>I would like to give you feedback about our stay:</p> <p>Saturday (31/12/2016)<br />We checked in at 17h00 and went to our room. Upon on arrival in our room, the room was dirty and had lots of dust all over it. We had requested a non-smoking room but upon on arrival the room had a very strong cigarette smell, clearly the room was a smoking room. We then contacted front desk reported that the room was dirty, smelt of cigarette smoke and they responded by saying that they will come back to us, which they never did. We then wanted to shower and change as we were on our way to a party. We then noticed that the room did not have any soap, the shower dispenser was empty, there was no shampoo, and there was only one bath towel. We contacted housekeeping and requested that they: refill the shower dispenser soap, bring us shampoo and a bath towel. Nothing ever happened, Your Housekeeping never came back to us. At 17h30 we went down to the pool area and came back to our room at 20h00, nothing had happened and we recontacted housekeeping and requested that they please bring us what we had asked for. Nothing happened, at 21h00 we decided to make do with what we have and left our room. We then headed to your restaurant and wanted to have dinner, we were told that dinner was not being served, we then requested takeaway and they said it was also not being served. At 21h30 we left the Hotel hungry and without food. What was interesting is that when we checked in at 17h00, I asked the Employee that was checking us in if dinner was going to be served that evening and she said "Yes", she even showed me a special 3 course dinner had been put together to celebrate the night. Unfortunately again, none of this ever happened, there was no dinner being served and no one was willing to help or propose an alternative.</p> <p>Sunday (01/01/2017) <br />We arrived back at the Hotel at 03h00 in the morning and requested that room service be brought to our room. Employee at the Front Desk told us that room service was not available and they could not offer us any food or offer us alternatives, so we went to bed hungry. This was again in contradiction to what the Employee that checked us in said, She said to us on arrival that room service was available 24 hours. Clearly room service is non-existent if at 03h00 its closed. We woke at 09h30am and contacted housekeeping and requested that they turn-up our room, provide us with towels, refill the soap dispenser and clean the room, which they said yes they will do. At 10h00 we went for breakfast, upon on arrival at the Breakfast Area, there was no Employee present to explain to us how breakfast works. We then proceeded and sat on a dirty table thinking that one of Your Employees was going to come clear the area and offer us some coffee/tea like in any other 4 star hotel, This did not happen. I then got up and queried with one of Your Employees if they offered coffee and she pointed to the coffee machine. I then headed to the coffee machine and found a queue and noticed that the coffee machine was out of order, as this happened one of your chefs came out of the kitchen and I reported the faulty machine to him. He then pointed me to another Employee and said I must go to him and ask for help. I then proceeded to the Employee, who told me he was busy and will come and look at it shortly. 15 minutes later, I decided to go back and sit down at our table. My wife in the meantime brought us breakfast, we ate and left for the pool area. Your Pool Area was dirty and the outside was just as dirty. We sat by the pool and had drinks up until 13h00. We returned to our room to find it in the same state we had left it in at 10h00, nothing had been done or brought along. We then rested/slept since no one had come. We woke up at 18h00, showered and contacted housekeeping again requesting them for the same thing we had been requesting since our arrival on Saturday, No one answered the phone. We then went down to the front desk/reception and requested that the room be turned up, cleaned, fresh towels be provided, shampoo and soap. We came back on at 23h30 and nothing had been done, our room was still in the same condition, we slept.</p> <p>Monday (02/01/2017) <br />We woke up at 09h00, contacted housekeeping and again requested that they bring us fresh towels, refill the soap dispenser and bring us shampoo. Arrived at the Breakfast area at about 09h30 sat and had breakfast. I then made myself coffee and requested one of Your Employees: Tall, Slender and Dark in Complexion, wearing a suit for a s****. He then pointed to an area where there was tables****s, knives and forks but no teas****s. I they requested a teas**** as I wanted to stir my coffee, without saying anything he just left and came back and threw the teas**** on the table. We then left the breakfast area and sat in your pool area. We went back to our room at 11h00 and none of the items we requested had been brought to our room. At 12h00 we checked out and left Your Hotel.</p> <p>The Experience we had was so disappointing that we have no good memories of Your Hotel, only bad. The were quite a lot of Employees who were not helpful or cared about any of Your Customers, they either did not know, don't care about customers and did not provide alternatives to help. The WiFi was bad, it kept on coming and going. The hotel was dirty and not maintained. In all the time we spent at Your Hotel the Room was Dirty and no one was willing to help. The Service we received was bad from all of Your Employees.</p> <p>Can you please answer the following questions:<br />How are You going to remedy/fix this? <br />Who does Your Maintenance?<br />Why do You Have Servest as Your Cleaning Company?<br />Who Rated You a 4 star Hotel?<br />Regards,<br />Sifikile Zondi<br />Contact Number: ********** 117<br />Reservation Number: ********** </p> <p> </p>