PartServe Channel Support
Claimed Business
PartServe Channel Support
Claimed Business
53 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, PartServe Channel Support faces severe criticism across virtually every dimension of its service. As an authorised repair centre for brands like Lenovo, Epson, and Canon, customers consistently report months-long repair delays, unresolved faults, poor communication, and billing disputes. A small number of positive experiences highlight friendly staff and quick warranty replacements, but the overwhelming pattern is one of deep customer frustration and broken trust.
Top Strengths:
- •Staff & In-Store Experience: A handful of customers praise specific staff members like Natasha and Ntombi by name for going the extra mile. PS4 console replacements were handled with friendly consultants and quick turnaround on two occasions.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#1Ranked In Electronics Repairs
43h 8mReply Time
-74 NPSUnlikely
Replied to 52% of negative reviews
Reply time on negative reviews: 44 hours 60 min
TrustIndex
0
Ranking
#1
in Electronics Repairs
Avg Reply
43 hours 8 minutes
NPS Score
-74
Recommended: Unlikely
Replied to 52% of negative reviews
Reply time on negative reviews: 44 hours 60 min
Review Distribution
1.7|53 Reviews
May '25 - Apr '26
5(14.6%)
4(0%)
3(0%)
2(2.1%)
1(83.3%)
5(14.6%)
4(0%)
3(0%)
2(2.1%)
1(83.3%)
Recent reviews (53)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLP
Louis P
1 reviews | Active since Jan 2020
9 Mar 2026, 16:34
Poor workmanship/service
This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
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Louis P
1 reviews | Active since Jan 2020
9 Mar 2026, 16:34
Poor workmanship/service
This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
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Mandla T
1 reviews | Active since Jan 2020
5 Mar 2026, 09:47
Terrible Service
Extremely poor service and very disappointing experience. Firstly, the switchboard operator seriously needs training in basic telephone etiquette. The way customers are spoken to over the phone is unprofessional and unacceptable. Secondly, I took my printer in for repairs on a Monday and paid the full amount upfront. At no point was any turnaround time communicated to me. The following Monday I called to check on the progress and was told that the printer had only been sent for repairs the previous Thursday, and that the turnaround time is approximately three days. I then called again on Thursday expecting the repairs to be completed, only to be told that the repairs were only starting that same day. This means the information given to customers is inconsistent and unreliable. The lack of communication, poor customer service, and misleading information is extremely frustrating. Customers deserve transparency and professionalism, especially when they have already paid for a service. I would strongly suggest improvements in customer communication, service management, and staff training.
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Mandla T
1 reviews | Active since Jan 2020
5 Mar 2026, 09:47
Terrible Service
Extremely poor service and very disappointing experience. Firstly, the switchboard operator seriously needs training in basic telephone etiquette. The way customers are spoken to over the phone is unprofessional and unacceptable. Secondly, I took my printer in for repairs on a Monday and paid the full amount upfront. At no point was any turnaround time communicated to me. The following Monday I called to check on the progress and was told that the printer had only been sent for repairs the previous Thursday, and that the turnaround time is approximately three days. I then called again on Thursday expecting the repairs to be completed, only to be told that the repairs were only starting that same day. This means the information given to customers is inconsistent and unreliable. The lack of communication, poor customer service, and misleading information is extremely frustrating. Customers deserve transparency and professionalism, especially when they have already paid for a service. I would strongly suggest improvements in customer communication, service management, and staff training.
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Replies (0)DT
Dorothy T
1 reviews | Active since Jan 2020
5 Mar 2026, 07:25
PART SERVE - NO SERVICE
Put in my Lenover Laptop on the 28th Ja n, paid the quote...have not heard a word from Partserve after many visits,telephone calls promises that ma agers would call...NO communication, No option to cancell, no answer to when my laptop will be ready, the WORST service I have ever had from a company, I wish I had read the reviews before handing my computer in,this company and Lenova should be ashamed that they are not upfront with the customers and tell them there is a service/parts problem.
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Dorothy T
1 reviews | Active since Jan 2020
5 Mar 2026, 07:25
PART SERVE - NO SERVICE
Put in my Lenover Laptop on the 28th Ja n, paid the quote...have not heard a word from Partserve after many visits,telephone calls promises that ma agers would call...NO communication, No option to cancell, no answer to when my laptop will be ready, the WORST service I have ever had from a company, I wish I had read the reviews before handing my computer in,this company and Lenova should be ashamed that they are not upfront with the customers and tell them there is a service/parts problem.
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 20:51
Disgusting client service and price fixing schemes
I write this review with the background of being a technical services provider myself, and find it mind boggling that this business is still operational. Their logistics ordering and planning department has no clue what supply chain and logistics means, because they think they can tell each and every disgruntled customer a nonsensical excuse taking their intelligence for granted. I just find it a huge injustice to keep silent after the most disgusting service I received and price fixing schemes. If you Google these clowns for your next parts order or repair just be aware of the ces****l you'll be getting yourself into.
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 20:51
Disgusting client service and price fixing schemes
I write this review with the background of being a technical services provider myself, and find it mind boggling that this business is still operational. Their logistics ordering and planning department has no clue what supply chain and logistics means, because they think they can tell each and every disgruntled customer a nonsensical excuse taking their intelligence for granted. I just find it a huge injustice to keep silent after the most disgusting service I received and price fixing schemes. If you Google these clowns for your next parts order or repair just be aware of the ces****l you'll be getting yourself into.
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Replies (0)FT
Faizel T
1 reviews | Active since Jan 2020
4 Feb 2026, 06:24
Poor service and no feedback!!
I booked in a laptop for keyboard to be replaced on the 11 December 2025. The part has not arrived for the repairs to be done. We did the payment after receiving the quote in December. It is almost 2 months late and no feedback, nothing. The only thing is empty promises. Its a pity that PartServe is the authorized partner for Lenovo. Otherwise I would have gone somewhere else. If you have an option to not deal with this people then please do so. Stay away!
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Faizel T
1 reviews | Active since Jan 2020
4 Feb 2026, 06:24
Poor service and no feedback!!
I booked in a laptop for keyboard to be replaced on the 11 December 2025. The part has not arrived for the repairs to be done. We did the payment after receiving the quote in December. It is almost 2 months late and no feedback, nothing. The only thing is empty promises. Its a pity that PartServe is the authorized partner for Lenovo. Otherwise I would have gone somewhere else. If you have an option to not deal with this people then please do so. Stay away!
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Replies (0)TM
Taiman M
1 reviews | Active since Jan 2020
3 Feb 2026, 11:32
Nearly a Year of Lies, Delays, and Utterly Shocking Service
To whom it may concern, I would firstly like to state that dealing with Partserve Channel Support has been one of the absolute worst experiences of my life. Not only have they had our equipment for almost a year with constant excuses about why it has not been fixed but also giving me the worst customer service I have ever endured. I have been **** to, left on hold for hours, been ignored when asked to receive a call back and more lies about timelines and job progress. Besides for the fact that we have had a loss of business due to their negligence but we have also wasted countless hours on the phone with them, most of the time being on hold at our expense, without any end in sight and absolutely no progress on the repair of our scanner. I am mortified at the way they have treated us on a job we paid for as soon as we received the quote. They performed diagnostics on the scanner and after waiting months for the original parts they proceeded to let us know that they had to order other parts as it was still not working. After ETAs being moved back, “wrong parts” being delivered more times than I can count, and now more issues almost a year later leaves me questioning what has been true throughout the process. The lack of customer care and often very rude remarks has left us in a state of disbelief that a company could operate in such a way. Today was the final straw. After calling them about 15 times last week I was very surprisingly informed that the scanner was ready for collection. I was speechless and very excited to be going to fetch my scanner. Finally! After my hour long drive and long wait in the collections line I was let down once again when I was told that the scanner was still not ready for collection. I could not believe what I was hearing. I insisted to speak to the manager, whom I had to wait about an hour for, to be told again that there is nothing they could do and I would need to wait about another month at least for further parts to arrive from Dubai. This is not to mention that whilst waiting for the manager, another customer standing in line proceeded to scream and swear about how terrible the service has been, how long they have waited and proceeding to ensure the tellers that they have lost a major client and he will never return nor recommend Partserve to anybody ever again. Another customer had also been waiting to receive their laptop in line for about an hour, for them to realize they had not even handed the form to the back for the staff to collect it for him, wasting his time and causing him to stand up and express his frustrations at the terrible service. This just proved to me I am not alone and Partserve surely are an absolute joke of a company and do not care about their clients nor care about their level professionalism. I again am playing a waiting game, irritated, frustrated and full of regret for ever taking my equipment to PartServe, the “Official Epson service partner and authorised repair centre”. I will be taking this further with Epson global and hopefully they will be able to streamline this process so I do not have to wait another 10 months to receive my scanner back in working condition. If you were thinking to take your equipment to Partserve Channel Support in Johannesburg, I strongly recommend you run far away and save yourselves from months of torture. Goodluck!
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Taiman M
1 reviews | Active since Jan 2020
3 Feb 2026, 11:32
Nearly a Year of Lies, Delays, and Utterly Shocking Service
To whom it may concern, I would firstly like to state that dealing with Partserve Channel Support has been one of the absolute worst experiences of my life. Not only have they had our equipment for almost a year with constant excuses about why it has not been fixed but also giving me the worst customer service I have ever endured. I have been **** to, left on hold for hours, been ignored when asked to receive a call back and more lies about timelines and job progress. Besides for the fact that we have had a loss of business due to their negligence but we have also wasted countless hours on the phone with them, most of the time being on hold at our expense, without any end in sight and absolutely no progress on the repair of our scanner. I am mortified at the way they have treated us on a job we paid for as soon as we received the quote. They performed diagnostics on the scanner and after waiting months for the original parts they proceeded to let us know that they had to order other parts as it was still not working. After ETAs being moved back, “wrong parts” being delivered more times than I can count, and now more issues almost a year later leaves me questioning what has been true throughout the process. The lack of customer care and often very rude remarks has left us in a state of disbelief that a company could operate in such a way. Today was the final straw. After calling them about 15 times last week I was very surprisingly informed that the scanner was ready for collection. I was speechless and very excited to be going to fetch my scanner. Finally! After my hour long drive and long wait in the collections line I was let down once again when I was told that the scanner was still not ready for collection. I could not believe what I was hearing. I insisted to speak to the manager, whom I had to wait about an hour for, to be told again that there is nothing they could do and I would need to wait about another month at least for further parts to arrive from Dubai. This is not to mention that whilst waiting for the manager, another customer standing in line proceeded to scream and swear about how terrible the service has been, how long they have waited and proceeding to ensure the tellers that they have lost a major client and he will never return nor recommend Partserve to anybody ever again. Another customer had also been waiting to receive their laptop in line for about an hour, for them to realize they had not even handed the form to the back for the staff to collect it for him, wasting his time and causing him to stand up and express his frustrations at the terrible service. This just proved to me I am not alone and Partserve surely are an absolute joke of a company and do not care about their clients nor care about their level professionalism. I again am playing a waiting game, irritated, frustrated and full of regret for ever taking my equipment to PartServe, the “Official Epson service partner and authorised repair centre”. I will be taking this further with Epson global and hopefully they will be able to streamline this process so I do not have to wait another 10 months to receive my scanner back in working condition. If you were thinking to take your equipment to Partserve Channel Support in Johannesburg, I strongly recommend you run far away and save yourselves from months of torture. Goodluck!
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Mamoso M
1 reviews | Active since Jan 2020
30 Jan 2026, 12:04
Horrible Customer service and lack of Urgency
Joh No: HVJ86390 If there was a zero rating i would give it. The most pathetic service from these people. Second time that i book my laptop with them for repairs and both experiences have been horrible. 1st was because it was still under warranty and I was advised to book it in with them. It took almost 2 months for them to repair the hinges. 2nd time , same story, almost 3 months to repair. They send automated emails every second day from their portal that are very useless and do not provide updates. I called and sent emails, and they always promise to update me and no ever called me. when i finally went to collect my laptop, all my information was wiped out. They format my laptop without my consent. If you want to be frustrated, book your device with them. I WILL NEVER USE THEIR SERVICES EVER.
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Mamoso M
1 reviews | Active since Jan 2020
30 Jan 2026, 12:04
Horrible Customer service and lack of Urgency
Joh No: HVJ86390 If there was a zero rating i would give it. The most pathetic service from these people. Second time that i book my laptop with them for repairs and both experiences have been horrible. 1st was because it was still under warranty and I was advised to book it in with them. It took almost 2 months for them to repair the hinges. 2nd time , same story, almost 3 months to repair. They send automated emails every second day from their portal that are very useless and do not provide updates. I called and sent emails, and they always promise to update me and no ever called me. when i finally went to collect my laptop, all my information was wiped out. They format my laptop without my consent. If you want to be frustrated, book your device with them. I WILL NEVER USE THEIR SERVICES EVER.
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Vincent R
1 reviews | Active since Jan 2020
27 Jan 2026, 14:21
Horriffic Service and incompetance
Terrible service and incompatible. I gave in a laptop to them in the 13th of December 2025, they were going to get back to me within 3 to 5 working days. Nothing, no feedback, every time i phone, they say they will escalate, nothing was done. I phoned a 4th time to ask to speak to a manager. Managers are all in meeting. Today 27 Jan I finally get an email and quotation from them, for a REPLACEMENT PROJECTOR!!!!!!! it looks like my job number HJO10636 – 13 was also assigned to another poor sod.
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Vincent R
1 reviews | Active since Jan 2020
27 Jan 2026, 14:21
Horriffic Service and incompetance
Terrible service and incompatible. I gave in a laptop to them in the 13th of December 2025, they were going to get back to me within 3 to 5 working days. Nothing, no feedback, every time i phone, they say they will escalate, nothing was done. I phoned a 4th time to ask to speak to a manager. Managers are all in meeting. Today 27 Jan I finally get an email and quotation from them, for a REPLACEMENT PROJECTOR!!!!!!! it looks like my job number HJO10636 – 13 was also assigned to another poor sod.
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