Service is un friendly

Poor Service, firstly staff is extremely lazy and un friendly!

There is always an issue with the waffles.

Staff always complain that the waffles will take long (trying to put you off) It’s too much work for them clearly !

I recently brought visitors from Germany and we were turned away for the waffles we went at 8pm and the shop closed at 9pm. Nevertheless, we decided to have cream served by the unfriendly staff. We spend R500 bucks for ice cream. The ice is good I can’t lie.

The Second time we went and there were no tasting s****s, surely if you’re buying +-R 50 bucks a scoop you can atleast taste one or two before you pick? The attitude of the staff my gosh. Make a plan do you want to sell or not. There are wooden sticks on the side of the tea n coffee station, make a plan don’t just stand there.

We decided without tasting to try their milkshake special tasted like milk and cream1/5. We ordered birthday cake tasted nothing like it. And we all know the favour birthday cake.

Third time we went issues with the waffles again!! I lost my cool. The one guy at peak time said it will take long (6pm) we said it fine we celebrating my son, we will wait. He evenly made it but it was burnt and raw at the same time we ordered 5 waffles.. all were terrible!

I have tasted their waffles a few years ago and it’s been the best in the area. That’s why we keep going back hoping it’s going be yummy.

Some Staff is impatient and not helpful or polite. I mean, Ice Cream suppose to be a treat it’s associated with happiness and laughter.

The music is so loud you can hardly hear yourself or enjoy your treat. Your ears land up ringing you have to sit outside.

What suppose to be a delight and exciting happy treat turns out to be a nightmare more than twice.

What’s happing to the service? Is it not the customers support/ money that helps to pay their salaries?

I’m not going there again 🥺