Pay Plan Solutions
Claimed Business
Pay Plan Solutions
Claimed Business
24 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pay Plan Solutions receives overwhelmingly positive feedback for their debt review and financial restructuring services. Clients consistently praise the professionalism, responsiveness and genuine care shown by staff members including Karen, Maryke, Celina, Michelle and Abigail. Many reviewers highlight the life-changing impact of becoming debt free, noting improved credit scores and renewed financial confidence. Customers appreciate clear communication, timely updates and a supportive approach that makes a stressful process feel manageable and reassuring.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
6 hours 26 minutesAverage Time To Reply
62 NPSRecommended: Very Likely
Replied to 50% of negative reviews
Typically takes less than 11 hours 49 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
6 hours 26 minutes
NPS Score
62
Recommended: Very Likely
Replied to 50% of negative reviews
Typically takes less than 11 hours 49 min to reply
Review Distribution
4.7|24 Reviews
May '25 - Apr '26
5(95%)
4(0%)
3(0%)
2(0%)
1(5%)
5(95%)
4(0%)
3(0%)
2(0%)
1(5%)
Frequently Asked Questions About Pay Plan Solutions
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
Joshua H
1 reviews | Active since Jan 2020
17 Dec 2025, 08:13
Commend on customer service
I would like to take the time to commend Michelle on her amazing customer service that she provided she made the process flawless and assisted me with a sense of urgency which I appreciate, I would recommend her to anyone as a financial consultant. Thank you to the team and thank you once again to Michelle please keep up the good work and don't change your work ethic. I hope you have a good festive time with your family happy holidays.
Helpful (0)
|Replies (0)JH
Joshua H
1 reviews | Active since Jan 2020
17 Dec 2025, 08:13
Commend on customer service
I would like to take the time to commend Michelle on her amazing customer service that she provided she made the process flawless and assisted me with a sense of urgency which I appreciate, I would recommend her to anyone as a financial consultant. Thank you to the team and thank you once again to Michelle please keep up the good work and don't change your work ethic. I hope you have a good festive time with your family happy holidays.
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Nomphelo S
1 reviews | Active since Jan 2020
1 Oct 2025, 05:33
Great Service
I would like to thank Pay Plan Solutions, they taught me discipline when it came to my finances. For me from start to finish was effortless. Had no problems and if there is something that I was unsure of they are an email or call away. Now I will never put myself in that financial situation I was in. I am very careful and now can see my finances
Helpful (0)
|Replies (0)NS
Nomphelo S
1 reviews | Active since Jan 2020
1 Oct 2025, 05:33
Great Service
I would like to thank Pay Plan Solutions, they taught me discipline when it came to my finances. For me from start to finish was effortless. Had no problems and if there is something that I was unsure of they are an email or call away. Now I will never put myself in that financial situation I was in. I am very careful and now can see my finances
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Anonymous
1 reviews | Active since Jan 2020
3 Sept 2025, 07:54
Best Customer Service
had such a great experience working with Abigail Pearce. From start to finish, she was prompt, professional, and extremely helpful. She took the time to listen and understand exactly what I needed, and made sure everything was handled quickly and efficiently. Her friendly attitude and commitment to great service really stood out and made the process stress-free. I truly appreciate her dedication and would highly recommend Abigail to anyone looking for reliable and excellent service.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Sept 2025, 07:54
Best Customer Service
had such a great experience working with Abigail Pearce. From start to finish, she was prompt, professional, and extremely helpful. She took the time to listen and understand exactly what I needed, and made sure everything was handled quickly and efficiently. Her friendly attitude and commitment to great service really stood out and made the process stress-free. I truly appreciate her dedication and would highly recommend Abigail to anyone looking for reliable and excellent service.
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Petrus Johannes Janse van Rensburg
1 reviews | Active since Jan 2020
22 Jul 2025, 11:31
Pay Plan Solutions
I want to thank Abigail Pearce from Pay Plan solution for her help in getting my name clear and to get some of my paid up letter for me.
Helpful (0)
|Replies (0)PJJvR
Petrus Johannes Janse van Rensburg
1 reviews | Active since Jan 2020
22 Jul 2025, 11:31
Pay Plan Solutions
I want to thank Abigail Pearce from Pay Plan solution for her help in getting my name clear and to get some of my paid up letter for me.
0
Replies (0)