

Deel Local Payroll, powered by PaySpace
Replied to 100% of negative reviews
Reply time on negative reviews: 9 hours 32 min
TrustIndex
0
Ranking
#10
in Business & Legal Services
Avg Reply
124h 26m
NPS Score
0
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 9 hours 32 min
Jun '25 - May '26
Deel Local Payroll, powered by PaySpace has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 9 hours 32 min. Hellopeter has tracked Deel Local Payroll, powered by PaySpace across 18 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am extremely disappointed with the service I received from Payspace. Yesterday was the final day of my grace period for submitting the EMP501, and I will now incur penalties due to the lack of support. I logged a query and followed up multiple times via email and phone, yet no solution was provided. Instead, I was repeatedly told that the owner of the ticket would contact me, and 26 hours have passed with no feedback. Please address this matter urgently. 808860
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I received from Payspace. Yesterday was the final day of my grace period for submitting the EMP501, and I will now incur penalties due to the lack of support. I logged a query and followed up multiple times via email and phone, yet no solution was provided. Instead, I was repeatedly told that the owner of the ticket would contact me, and 26 hours have passed with no feedback. Please address this matter urgently. 808860
1 reviews | Active since Jan 2020
I am very disappointed with the level of support I’ve received so far. I’ve been struggling to capture some of the employees’ KPIs for the appraisal process. This is our first time using this service, and despite sending several emails requesting assistance, I keep receiving the same responses with no clear explanation of who within the company I should contact for help. I am the superuser and handle all employee related processes however, I’ve been informed that my email address is not recognised as a company level user, which I don’t understand. The appraisals are due tomorrow, and I’m unable to proceed because I haven’t received the necessary support. I’m also unable to call for help email is my only contact channel. Please escalate this matter urgently so that I can complete the appraisal process on time.
1 reviews | Active since Jan 2020
I am very disappointed with the level of support I’ve received so far. I’ve been struggling to capture some of the employees’ KPIs for the appraisal process. This is our first time using this service, and despite sending several emails requesting assistance, I keep receiving the same responses with no clear explanation of who within the company I should contact for help. I am the superuser and handle all employee related processes however, I’ve been informed that my email address is not recognised as a company level user, which I don’t understand. The appraisals are due tomorrow, and I’m unable to proceed because I haven’t received the necessary support. I’m also unable to call for help email is my only contact channel. Please escalate this matter urgently so that I can complete the appraisal process on time.
1 reviews | Active since Jan 2020
We use PaySpace across all our BVSA Accounting and Financial Services branches, and it has completely transformed the way we manage payroll and compliance. The system is reliable, accurate, and perfectly tailored for South African legislation — which makes our monthly processing seamless and stress-free. What truly stands out is the excellent support team and user-friendly interface. Whether it’s handling complex leave calculations, tax submissions, or multiple company structures, PaySpace makes it easy. The reporting tools are powerful and give us real-time visibility across the group. Highly recommended for any professional firm looking for efficiency, compliance, and control — it’s worth every cent (and even better if you catch it on a #BlackFriday deal)! #PaySpace #Payroll #Accounting #FinancialServices #BVSA #Efficiency #BlackFriday
1 reviews | Active since Jan 2020
We use PaySpace across all our BVSA Accounting and Financial Services branches, and it has completely transformed the way we manage payroll and compliance. The system is reliable, accurate, and perfectly tailored for South African legislation — which makes our monthly processing seamless and stress-free. What truly stands out is the excellent support team and user-friendly interface. Whether it’s handling complex leave calculations, tax submissions, or multiple company structures, PaySpace makes it easy. The reporting tools are powerful and give us real-time visibility across the group. Highly recommended for any professional firm looking for efficiency, compliance, and control — it’s worth every cent (and even better if you catch it on a #BlackFriday deal)! #PaySpace #Payroll #Accounting #FinancialServices #BVSA #Efficiency #BlackFriday
1 reviews | Active since Jan 2020
Implementing payroll software transformed our business operations. Previously, we re**** on spreadsheets to manually balance leave, overtime pay, bonuses, petrol claims, and commissions, which was time-consuming and prone to errors. The software streamlined these processes, automating calculations and ensuring accuracy while saving hours of admin work each month. It also improved compliance and provided employees with clear, detailed payslips. The shift allowed us to focus more on strategic tasks, significantly boosting productivity and efficiency.
1 reviews | Active since Jan 2020
Implementing payroll software transformed our business operations. Previously, we re**** on spreadsheets to manually balance leave, overtime pay, bonuses, petrol claims, and commissions, which was time-consuming and prone to errors. The software streamlined these processes, automating calculations and ensuring accuracy while saving hours of admin work each month. It also improved compliance and provided employees with clear, detailed payslips. The shift allowed us to focus more on strategic tasks, significantly boosting productivity and efficiency.
1 reviews | Active since Jan 2020
I have no prior payroll experience and learning how to use Payspace was easy with the help of their consultants and very helpful agents/ support service. They assist quickly and is patient with "us" who are learning as we go on.
1 reviews | Active since Jan 2020
I have no prior payroll experience and learning how to use Payspace was easy with the help of their consultants and very helpful agents/ support service. They assist quickly and is patient with "us" who are learning as we go on.
1 reviews | Active since Jan 2020
PaySpace has transformed payroll management for BVSA Accountants, making the process more efficient and seamless for both our internal team and clients. Its user-friendly interface, automation capabilities, and compliance features have significantly reduced administrative workload, ensuring accuracy and reliability. With PaySpace, we can confidently manage payroll with ease, enhancing productivity and service delivery. Highly recommended for any firm looking to streamline payroll operations!
1 reviews | Active since Jan 2020
PaySpace has transformed payroll management for BVSA Accountants, making the process more efficient and seamless for both our internal team and clients. Its user-friendly interface, automation capabilities, and compliance features have significantly reduced administrative workload, ensuring accuracy and reliability. With PaySpace, we can confidently manage payroll with ease, enhancing productivity and service delivery. Highly recommended for any firm looking to streamline payroll operations!
1 reviews | Active since Jan 2020
With desktop applications becoming a thing of the past, Payspace is definitely here for the future. As a reseller of Payspace, I deal with quite a few client frustrations and concerns and after transitioning them over to Payspace, I can already see some of their concerns and frustrations fall away - it is also nice to see and hear when clients come back to you and thank you for "saving their payroll". Support is always willing to help out where they can and will always ensure your query is resolved. There are some system enhancements that need to be worked on, but this is all in the pipeline to come which I'm excited to see what's on the table next. Thank you Payspace Team!
1 reviews | Active since Jan 2020
With desktop applications becoming a thing of the past, Payspace is definitely here for the future. As a reseller of Payspace, I deal with quite a few client frustrations and concerns and after transitioning them over to Payspace, I can already see some of their concerns and frustrations fall away - it is also nice to see and hear when clients come back to you and thank you for "saving their payroll". Support is always willing to help out where they can and will always ensure your query is resolved. There are some system enhancements that need to be worked on, but this is all in the pipeline to come which I'm excited to see what's on the table next. Thank you Payspace Team!
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