Terrible service, dirty rooms

We booked and paid at this establishment 1 week in advance for a Saturday evening. When we were 15 minutes away, we contacted the owner to notify them of this. When we were in front of the gate, the bell wasn't working so we phoned the owner again, upon which a child answered and opened the gate. There was no one at reception and the lady that eventually assisted us, didn't know that we had a booking. After 15 minutes of trying to get hold of the owner, we eventually got our keys. Not only were the tvs not working in both rooms, but the showers and glasses in the rooms were filthy. Again, we tried to get hold of the owner, with no luck. A child again answered the BUSINESS phone, and we demanded speaking to the owner. She was apparently at a hockey match (14h00 on a Saturday), we complained about the lack of service and she had the audacity to tell my husband that she has a life too! We decided to check out, without using anything in the rooms. We then had to try to get hold of her for another 15 minutes just to get out of the premises! The owner's mother sent a message later on telling us how wonderful her daughter is and that we, as guests, were in the wrong. I will never recommend this place, not only is there no service, but the rooms are dirty, the swimming pool green and you get no joy if you need assistance of any kind. The best part is that the problems were on their side and they refuse to pay back our money.