PH
Pearl Hotels
Unclaimed Business
PH
Pearl Hotels
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesM
santha M
1 reviews | Active since Jan 2020
7 Feb 2024, 13:06
****** by the Pearl
I am a loyal guest of the Pearl in Umhlanga. I made a booking for my mum in December 2023. My mum fell ill. I rebooked for January but my mum had a heart op and cannot go to hotel cause her immunity.is too low I shared this with the staff at the pearl and said it is under special circumstances that I have no choice to cancel The.Pearl was very insensitive and cruel They don't want to give me refund, not a single cent back.of the payment even though I have not used their facilities This is ******* and I'm.bring ****** by this hotel that my family spend thousands visiting every year
Helpful (0)
|Replies (0)sM
santha M
1 reviews | Active since Jan 2020
7 Feb 2024, 13:06
****** by the Pearl
I am a loyal guest of the Pearl in Umhlanga. I made a booking for my mum in December 2023. My mum fell ill. I rebooked for January but my mum had a heart op and cannot go to hotel cause her immunity.is too low I shared this with the staff at the pearl and said it is under special circumstances that I have no choice to cancel The.Pearl was very insensitive and cruel They don't want to give me refund, not a single cent back.of the payment even though I have not used their facilities This is ******* and I'm.bring ****** by this hotel that my family spend thousands visiting every year
0
Replies (0)LB
Lucilda B
1 reviews | Active since Jan 2020
26 Jan 2022, 12:50
Booking.com vs pearls of umhlanga
Not sure if this should be on Booking.coms page or Pearls of Umhlanga but I think both have the worst service. Always use Booking.com and never a problem. Made a booking like always for March 2022 at Pearls of umhlanga. Payment date scheduled, booking confirmed. Like always. I needed to find out about my 2 year old daughter.. I mailed through booking.com and no reply which is different we always get replies. I eventually contacted the hotel...only to go through 5 people because no one could direct me to the reservations and ended up at capital pearls and with 2 cell numbers. No landline for reception. Never experienced this at any of the hotels on lagoon drive...On the web the number is for the security control room for this hotel. I contacted a Lady Dina on one of the cell numbers. And the bottom line is that this booking is not valid. She could not help me. She said it is private owner advertising and they deem it as illegal it must be a 14 day stay. So we would have ended up at the door of that hotel with no place to stay if I had not contacted them about my daughter. So where does this leave me?
Helpful (0)
|Replies (0)LB
Lucilda B
1 reviews | Active since Jan 2020
26 Jan 2022, 12:50
Booking.com vs pearls of umhlanga
Not sure if this should be on Booking.coms page or Pearls of Umhlanga but I think both have the worst service. Always use Booking.com and never a problem. Made a booking like always for March 2022 at Pearls of umhlanga. Payment date scheduled, booking confirmed. Like always. I needed to find out about my 2 year old daughter.. I mailed through booking.com and no reply which is different we always get replies. I eventually contacted the hotel...only to go through 5 people because no one could direct me to the reservations and ended up at capital pearls and with 2 cell numbers. No landline for reception. Never experienced this at any of the hotels on lagoon drive...On the web the number is for the security control room for this hotel. I contacted a Lady Dina on one of the cell numbers. And the bottom line is that this booking is not valid. She could not help me. She said it is private owner advertising and they deem it as illegal it must be a 14 day stay. So we would have ended up at the door of that hotel with no place to stay if I had not contacted them about my daughter. So where does this leave me?
0
Replies (0)AS
Abdelrahman S
1 reviews | Active since Jan 2020
8 Nov 2020, 10:48
Pearl hotels
Nice hotels ...comforting and saving choice hotels
Helpful (0)
|Replies (0)AS
Abdelrahman S
1 reviews | Active since Jan 2020
8 Nov 2020, 10:48
Pearl hotels
Nice hotels ...comforting and saving choice hotels
0
Replies (0)DH
Delene H
1 reviews | Active since Jan 2020
4 Jan 2019, 18:21
Shocking service
This service is absolutely scandelous! We were 7 in our group. Very few people in the restaurant. 3 meals arrived after 20min, another 2 arrived another 30 min later and we desperately hope the last 2 will come soon! One meal came without the the side order of salad. The food tasted great, the chef is not at fault. We started with one waiter who disappeared and later another appeared. This is definitely not what we expected.
Helpful (0)
|Replies (0)DH
Delene H
1 reviews | Active since Jan 2020
4 Jan 2019, 18:21
Shocking service
This service is absolutely scandelous! We were 7 in our group. Very few people in the restaurant. 3 meals arrived after 20min, another 2 arrived another 30 min later and we desperately hope the last 2 will come soon! One meal came without the the side order of salad. The food tasted great, the chef is not at fault. We started with one waiter who disappeared and later another appeared. This is definitely not what we expected.
0
Replies (0)