PG
Peermont Global
Unclaimed Business
PG
Peermont Global
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Peermont Global
Peermont Global has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Peermont Global across 68 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Carlo M
1 reviews | Active since Jan 2020
26 Oct 2025, 09:31
Graceland Casino and Arena Area
Service is utterly appalling! Way understaffed and not one non alcoholic beer (Heineken 0.0, Corona 0.0, castle free etc) available in the conference centre, all three bars and in the restaurant. People were waiting forever to be served. I don't see how the Casino area will last much longer. Really disappointed.
Helpful (0)
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Carlo M
1 reviews | Active since Jan 2020
26 Oct 2025, 09:31
Graceland Casino and Arena Area
Service is utterly appalling! Way understaffed and not one non alcoholic beer (Heineken 0.0, Corona 0.0, castle free etc) available in the conference centre, all three bars and in the restaurant. People were waiting forever to be served. I don't see how the Casino area will last much longer. Really disappointed.
0
Replies (0)NN
Naome N
1 reviews | Active since Jan 2020
7 Jul 2025, 16:14
Very dissatisfied with Hotel rooms
Stayed at the Mondior Hotel on Saturday night and was very disappointed at the room. The staff is still brilliant but the hotel room was a bit of a disaster..1st the key card wouldn't open the door. Maintenance come a few times but couldn't fix it. So every time I had to go to the room I had to get reception to open the door. Then there was the shower handle that fell off and I had to ***** it back on. The carpet also needs a good scrub. All in all this was an unpleasant experience, with the exception of really brilliant staff. At the very least, maintain the rooms and clean them properly BEFORE guests check in
Helpful (0)
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Naome N
1 reviews | Active since Jan 2020
7 Jul 2025, 16:14
Very dissatisfied with Hotel rooms
Stayed at the Mondior Hotel on Saturday night and was very disappointed at the room. The staff is still brilliant but the hotel room was a bit of a disaster..1st the key card wouldn't open the door. Maintenance come a few times but couldn't fix it. So every time I had to go to the room I had to get reception to open the door. Then there was the shower handle that fell off and I had to ***** it back on. The carpet also needs a good scrub. All in all this was an unpleasant experience, with the exception of really brilliant staff. At the very least, maintain the rooms and clean them properly BEFORE guests check in
0
Replies (0)SS
Sheetal S
1 reviews | Active since Jan 2020
16 Jun 2025, 08:37
Extremely Disappointed – Standards at Metcourt Have Dropped Drastically
As regular guests of the Metcourt Hotel at Emperors Palace, we are appalled by how far the standards have fallen. What used to be a convenient and pleasant stay has now turned into a consistently frustrating experience — and sadly, this most recent visit was the worst yet. Let’s start with the breakfast staff. The ladies working in the breakfast area, at the front are beyond rude — it’s as if they’ve been instructed to treat guests with disdain. The attitude is condescending, and they carry themselves with a superiority complex that is both unwarranted and completely unprofessional. This is not a one-off experience; we’ve noticed this same unacceptable behavior over multiple stays. At this point, it seems deeply ingrained in the service culture, which is unacceptable for a hotel of this supposed caliber. We are demanding a formal apology for the way we’ve been treated. Unfortunately, the problems don’t end there. The rooms are barely functional. On this stay alone, the air conditioning was faulty, which left the room stuffy and uncomfortable. Half the appliances simply don’t work — lights flicker or don’t switch on, plugs are loose, and maintenance seems to be nonexistent. The TV doesn’t work properly, cutting out channels and freezing regularly. As for the WiFi, it’s practically unusable. In 2025, this is inexcusable — especially for a hotel that charges “premium rates”. We’ve been loyal to Metcourt for a long time, but at this rate, we’re seriously reconsidering. The consistent lack of respect from the breakfast staff, coupled with the rapidly deteriorating condition of the rooms and unreliable amenities, has left us feeling deeply disappointed. If management is reading this, you owe your guests better — and you certainly owe us an apology. Fix your staff. Fix your rooms. Or you’ll keep losing the guests who used to believe in this place.
Helpful (0)
|Replies (0)SS
Sheetal S
1 reviews | Active since Jan 2020
16 Jun 2025, 08:37
Extremely Disappointed – Standards at Metcourt Have Dropped Drastically
As regular guests of the Metcourt Hotel at Emperors Palace, we are appalled by how far the standards have fallen. What used to be a convenient and pleasant stay has now turned into a consistently frustrating experience — and sadly, this most recent visit was the worst yet. Let’s start with the breakfast staff. The ladies working in the breakfast area, at the front are beyond rude — it’s as if they’ve been instructed to treat guests with disdain. The attitude is condescending, and they carry themselves with a superiority complex that is both unwarranted and completely unprofessional. This is not a one-off experience; we’ve noticed this same unacceptable behavior over multiple stays. At this point, it seems deeply ingrained in the service culture, which is unacceptable for a hotel of this supposed caliber. We are demanding a formal apology for the way we’ve been treated. Unfortunately, the problems don’t end there. The rooms are barely functional. On this stay alone, the air conditioning was faulty, which left the room stuffy and uncomfortable. Half the appliances simply don’t work — lights flicker or don’t switch on, plugs are loose, and maintenance seems to be nonexistent. The TV doesn’t work properly, cutting out channels and freezing regularly. As for the WiFi, it’s practically unusable. In 2025, this is inexcusable — especially for a hotel that charges “premium rates”. We’ve been loyal to Metcourt for a long time, but at this rate, we’re seriously reconsidering. The consistent lack of respect from the breakfast staff, coupled with the rapidly deteriorating condition of the rooms and unreliable amenities, has left us feeling deeply disappointed. If management is reading this, you owe your guests better — and you certainly owe us an apology. Fix your staff. Fix your rooms. Or you’ll keep losing the guests who used to believe in this place.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Dec 2024, 11:25
Pathetic service and it stinks.
I received a complimentary room,trying ever since to make a booking.No one answers the phones at all.Sit back and wonder if they running a business or circus.Really and truly disgusted with the service being a loyal client over the years.Will never darken there doorsteps again will take my business elsewhere.Would like a feedback asap from Nigel as i know him personally.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 Dec 2024, 11:25
Pathetic service and it stinks.
I received a complimentary room,trying ever since to make a booking.No one answers the phones at all.Sit back and wonder if they running a business or circus.Really and truly disgusted with the service being a loyal client over the years.Will never darken there doorsteps again will take my business elsewhere.Would like a feedback asap from Nigel as i know him personally.
0
Replies (0)PM
Pregashni M
1 reviews | Active since Jan 2020
15 Oct 2024, 10:31
Poor marketing strategy or a ****
We support the Peermont brand and use accommodation when we travel if Peermont hotels are available. We receive sms s & emails about special offers constantly. This week I received a birthday message ( my birthday is this week ) offering me a two night stay when I used the birthday promo code . They sent no promo code , I enquired about the promo code and I was told the message was sent out in error . Leaves a bad taste Peermont . Are these ****s or are you goading people to make bookings under false pretenses
Helpful (0)
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Pregashni M
1 reviews | Active since Jan 2020
15 Oct 2024, 10:31
Poor marketing strategy or a ****
We support the Peermont brand and use accommodation when we travel if Peermont hotels are available. We receive sms s & emails about special offers constantly. This week I received a birthday message ( my birthday is this week ) offering me a two night stay when I used the birthday promo code . They sent no promo code , I enquired about the promo code and I was told the message was sent out in error . Leaves a bad taste Peermont . Are these ****s or are you goading people to make bookings under false pretenses
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Replies (0)C
Colin
1 reviews | Active since Jan 2020
15 Oct 2024, 06:25
Worst ever
Booked a room for my birthday, when I got there at 15:00 the room was still not ready. Went back at 17:00 and the same stories, after dinner at 19:30 the room was still not ready and I had to go and find another place to stay for the night
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Colin
1 reviews | Active since Jan 2020
15 Oct 2024, 06:25
Worst ever
Booked a room for my birthday, when I got there at 15:00 the room was still not ready. Went back at 17:00 and the same stories, after dinner at 19:30 the room was still not ready and I had to go and find another place to stay for the night
0
Replies (0)GB
Garth B
1 reviews | Active since Jan 2020
2 Oct 2024, 10:09
Peermont Hotel Emperors Palace
Our Company booked international colleagues into the metcourt hotel for their visit to our South African operation. What an absolute DISASTER!! Managment allow guest to have parties in rooms, with loud music and noise until early hours of the morning (4am)!! Guest phoned down to reception 3 TIMES with absolutely nothing done about it!!! Tried to call Hotel Manager, but was told he is "in a meeting".... If you are looking for a peaceful stay... you will not get it here!
Helpful (0)
|Replies (0)GB
Garth B
1 reviews | Active since Jan 2020
2 Oct 2024, 10:09
Peermont Hotel Emperors Palace
Our Company booked international colleagues into the metcourt hotel for their visit to our South African operation. What an absolute DISASTER!! Managment allow guest to have parties in rooms, with loud music and noise until early hours of the morning (4am)!! Guest phoned down to reception 3 TIMES with absolutely nothing done about it!!! Tried to call Hotel Manager, but was told he is "in a meeting".... If you are looking for a peaceful stay... you will not get it here!
0
Replies (0)KM
Keke M
1 reviews | Active since Jan 2020
22 Jun 2024, 16:48
Peermont Mondior Hotel at Emperors Palace
Headed to breakfast around 9:30 and returned to the room just before 11:00 to find the room being cleaned. Returned about 3 times between then and 14:00 and the room was STILL not completed. Went to reception to complain as my mother is ill and needed to rest (which is what we came to do, REST) and the gentleman couldn’t be bothered as it seems I had interrupted his conversation with a ***orker. He, seemingly nonchalant, instructed me to go search for the cleaning supervisor and enquire with them… FOUR HOURS LATER, the room was cleaned. Why pay heaps for a “4 star hotel” if I’m going to be required to spend almost half the day outside of said hotel? You people need to DO BETTER and place people at the reception who are more hospitable! We pay too much money to be inconvenienced in ANY way.
Helpful (0)
|Replies (0)KM
Keke M
1 reviews | Active since Jan 2020
22 Jun 2024, 16:48
Peermont Mondior Hotel at Emperors Palace
Headed to breakfast around 9:30 and returned to the room just before 11:00 to find the room being cleaned. Returned about 3 times between then and 14:00 and the room was STILL not completed. Went to reception to complain as my mother is ill and needed to rest (which is what we came to do, REST) and the gentleman couldn’t be bothered as it seems I had interrupted his conversation with a ***orker. He, seemingly nonchalant, instructed me to go search for the cleaning supervisor and enquire with them… FOUR HOURS LATER, the room was cleaned. Why pay heaps for a “4 star hotel” if I’m going to be required to spend almost half the day outside of said hotel? You people need to DO BETTER and place people at the reception who are more hospitable! We pay too much money to be inconvenienced in ANY way.
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Replies (0)