PC
Pennylane Cars
Unclaimed Business
PC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNE
Nicole E
1 reviews | Active since Jan 2020
30 Oct 2020, 17:19
Terrible service
We bought a car from them. There was an arrangement that they would bring the car to using Vryheid. The arrangement was that the car would be delivered on Friday. Delivery fees were paid in full. We were told the car was in perfect condition. We then got photos of how dented the door was but were told it had already been repaired. We had planned a trip for Saturday and hoped it would be delivered in time. We were contacted on Friday evening at 18:25 and told that if the full amount for the car was not deposited we had to drive to Durban and fetch the car ourselves. We canceled the deal completely and hope that we will at least get the delivery fees back as promised but have unfortunatelylost trust in the promises. The service was not good and very unprofessional. We are very disappointed and would not suggest this company to anyone. We don't know if this is the standard quality of service but we hope NOT!!
Helpful (0)
|Replies (0)NE
Nicole E
1 reviews | Active since Jan 2020
30 Oct 2020, 17:19
Terrible service
We bought a car from them. There was an arrangement that they would bring the car to using Vryheid. The arrangement was that the car would be delivered on Friday. Delivery fees were paid in full. We were told the car was in perfect condition. We then got photos of how dented the door was but were told it had already been repaired. We had planned a trip for Saturday and hoped it would be delivered in time. We were contacted on Friday evening at 18:25 and told that if the full amount for the car was not deposited we had to drive to Durban and fetch the car ourselves. We canceled the deal completely and hope that we will at least get the delivery fees back as promised but have unfortunatelylost trust in the promises. The service was not good and very unprofessional. We are very disappointed and would not suggest this company to anyone. We don't know if this is the standard quality of service but we hope NOT!!
0
Replies (0)KL
Kate L
1 reviews | Active since Jan 2020
30 Sept 2016, 07:24
Thank you!
<p>I recently bought the Renault Sandero Stepway 1.6 from Pennylane Cars.</p> <p> </p> <p>I got a great car at a great price but the service and attention from Pennylane is what really stood out for me. From the minute I walked into their show room I was impressed and after ‘shopping around’ their salesman, Edwin, was the only one to call me back regarding my enquiry – very impressive. Then, throughout my decision process Edwin and everyone at Pennylane that I had contact with was helpful and friendly which made the whole experience fantastic. Being my first big purchase I was a little nervous but the team made me feel comfortable and never rushed me but were instead patient with my many test-drives and questions. Then once my decision had been made and I picked up the car I knew I had made the right choice. I completely understand that sales are not always smooth sailing and hiccups do occur but Edwin handled everything with absolute care. So here I am today, a happy Pennylane client with a car I love and a new loyalty to a great pre-owned dealership. </p> <p> </p> <p>Thank you Max and your fantastic team for everything! </p>
Helpful (0)
|Replies (0)KL
Kate L
1 reviews | Active since Jan 2020
30 Sept 2016, 07:24
Thank you!
<p>I recently bought the Renault Sandero Stepway 1.6 from Pennylane Cars.</p> <p> </p> <p>I got a great car at a great price but the service and attention from Pennylane is what really stood out for me. From the minute I walked into their show room I was impressed and after ‘shopping around’ their salesman, Edwin, was the only one to call me back regarding my enquiry – very impressive. Then, throughout my decision process Edwin and everyone at Pennylane that I had contact with was helpful and friendly which made the whole experience fantastic. Being my first big purchase I was a little nervous but the team made me feel comfortable and never rushed me but were instead patient with my many test-drives and questions. Then once my decision had been made and I picked up the car I knew I had made the right choice. I completely understand that sales are not always smooth sailing and hiccups do occur but Edwin handled everything with absolute care. So here I am today, a happy Pennylane client with a car I love and a new loyalty to a great pre-owned dealership. </p> <p> </p> <p>Thank you Max and your fantastic team for everything! </p>
0
Replies (0)