PEP Refusing Warranty & Ignoring Customer – Stylo Tablet Issue

PEP Refusing Warranty & Ignoring Customer – Stylo Tablet Issue

I purchased a Stylo 8-inch tablet from PEP in April 2025. Within the first week, the screen cracked due to accidental damage, but the device continued to function perfectly for about 6 months.

Later, the tablet developed a charging fault and now does not charge at all. When I took it back to PEP, they refused to even assess the device under warranty, simply because of the cracked screen — without any technical inspection to determine if the issues are related.

I escalated the matter to PEP Head Office, but they completely ignored me. I then lodged a complaint with the Consumer Goods and Services Ombud (CGSO) on 10 February 2026. I was told the supplier had 15 days to investigate. It is now 18 March 2026, and there has been no feedback or resolution.

This is unacceptable. I have followed all proper legal channels, yet PEP continues to ignore the matter.

I am now escalating this to Gauteng Consumer Affairs.

I request that PEP:

- Properly assess the device - Honour the warranty if the defect is unrelated to the crack

Very disappointing service and lack of accountability.