Pep tenacity financial account

I opened an Pep tenacity account and I paid my account up. Owing nothing I tried to cancel my account on a honorable way. Emailed answered the security questions. According to them wrong. OK they ask a copy of ID and 3 months bank statement to verify it is me, wich I send. About. 2 weeks later still nothing email them again explaining every thing and what I did. Answer security questions again.. For what they have every thing even my card nr and photo. Account still active. We'll I do t take responsibility for any purchases on that account after paid up date. I also told them that. I destroyed my card and will never again open another pep account.