cancellation of laybye refused

Made a laybye on the 26/07/2015 and paid 30% of the amount but now due circumstances I want to cancel it and get my money back as the clothes laybyed were for my brother's circumcision ceremony supposed to happpen in December bt now due to his illness its canceled. I went to the shop told them my situation of which the lady with a bad attitude told me its not her problem theres nothing she can do as their policy says no cash refunds I must take something else but I told her we dont want anything else as the person we were buying for is no longer here and theres nothing we can take its a mans shop we just want the money we have put down...she told me theres nothing she can do I then asked to speak to the manager she told she's the one who's there at the moment and theres nothing she can do....im so upset just want my money. I told her noone explained to me about their conditions she told me to learn to read next time its not her problem