Perfume Room
Unclaimed Business
|4.7|23 Reviews (last 12 months)|This business does not respond to reviews
Perfume Room
Unclaimed Business
|4.7
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Perfume Room is largely praised as an affordable source of authentic fragrances, with customers consistently mentioning genuine products, attractive pricing, and helpful, communicative staff who provide updates throughout the order process. A recurring theme is fast and well packaged delivery, often within the stipulated timeframe. However, a notable concern centres on a frustrating experience involving stock availability, prolonged dispatch times, an invalid delivery address on the waybill, and unanswered follow up communication, which raised trust and legitimacy concerns for that customer.
Performance(last 12 months):
Trustindex Rating
5.5NPS Score
60Very Likely
TrustIndex
5.5
NPS Score
60
Recommended: Very Likely
Review Distribution
4.7|23 Reviews
Sep '25 - Aug '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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A M
1 reviews | Active since May 2026
12 May 2026, 13:16
Perfume Room Excellent service!
Second purchase! First I bought 2 perfumes to try them out. I was very satisfied because delivery happened in 5 days instead of 7, the continuous update from the admin lady and the quality of the perfume including the packaging. Just purchased 4 perfumes and the service was as excellent as the first time. My parcel was delivered in 6 days. And my free perfume was delivered in 3 days. On a Sunday! Isn't that EXCELLENT service???
Helpful (0)
|Replies (0)AM
A M
1 reviews | Active since May 2026
12 May 2026, 13:16
Perfume Room Excellent service!
Second purchase! First I bought 2 perfumes to try them out. I was very satisfied because delivery happened in 5 days instead of 7, the continuous update from the admin lady and the quality of the perfume including the packaging. Just purchased 4 perfumes and the service was as excellent as the first time. My parcel was delivered in 6 days. And my free perfume was delivered in 3 days. On a Sunday! Isn't that EXCELLENT service???
0
Replies (0)DS
Dillon S
1 reviews | Active since Aug 2021
4 May 2026, 10:31
Perfume room (Possible ****)
Terrible Service. First, they tell me the products I ordered are out of stock. Then I chose other products. I asked them again where my package is after a week, and they just told me the factory is taking long. After a week or longer, they gave me a waybill number. But the comments just say the company address is invalid, and with about 10 comments saying that the parcel cannot be picked up. I then asked for correspondence with my package. Calling them and WhatsApping them. They just ignore me. I saw a lot of reviews on perfume room on Hellopeter, but I only later saw that all the people leaving the reviews have been active since March 2026. I believe this might be false. Please be wary, as I believe the perfume room might be a ****. I will remove my review if I receive my package today or by tomorrow at the latest, or get my money back today or tomorrow. It is only R720 that they took from me, but I believe we should hold these companies accountable and warn eachother about ****s.
Helpful (0)
|Replies (2)DS
Dillon S
1 reviews | Active since Aug 2021
4 May 2026, 10:31
Perfume room (Possible ****)
Terrible Service. First, they tell me the products I ordered are out of stock. Then I chose other products. I asked them again where my package is after a week, and they just told me the factory is taking long. After a week or longer, they gave me a waybill number. But the comments just say the company address is invalid, and with about 10 comments saying that the parcel cannot be picked up. I then asked for correspondence with my package. Calling them and WhatsApping them. They just ignore me. I saw a lot of reviews on perfume room on Hellopeter, but I only later saw that all the people leaving the reviews have been active since March 2026. I believe this might be false. Please be wary, as I believe the perfume room might be a ****. I will remove my review if I receive my package today or by tomorrow at the latest, or get my money back today or tomorrow. It is only R720 that they took from me, but I believe we should hold these companies accountable and warn eachother about ****s.
0
Replies (2)LG
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