Bid Air Cargo
Verified Business
Bid Air Cargo
Verified Business
9 Reviews (last 12 months)
Responds in 604 hours 58 min
Performance(last 12 months):
0Trustindex Rating
#23Ranked In Transportation & Logistics
604 hours 58 minutesAverage Time To Reply
-60 NPSRecommended: Unlikely
Replied to 75% of negative reviews
Typically takes less than 696 hours 22 min to reply
TrustIndex
0
Score
Ranking
#23
in Transportation & Logistics
Avg Reply
604 hours 58 minutes
NPS Score
-60
Recommended: Unlikely
Replied to 75% of negative reviews
Typically takes less than 696 hours 22 min to reply
Review Distribution
1.4|9 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceML
Maria L
1 reviews | Active since Jan 2020
12 Feb 2026, 06:46
Terrible service from Bid Air Pet Lounge George
I made a booking for the Bid Air Pet Lounge George for a pet to travel from George to Johannesburg. The passengers and pet were at the airport 2,5 hours before their flight was to depart. On arrival, the passengers were turned away by FlySafair staff, advising they that they were too late to finalise the booking for the pet to travel. and refusing to find alternative solutions, therefore resulting in them having to find an alternative flight that will accommodate the animal at such short notice. There is also no indication on the booking except for a check in time nor is there no mention, of the time that they close the booking in of pets, we were not advised that the animal had to be at the Pet Lounge 2,5 hours before the flight when we received the booking confirmation. As a result of the service and treatment received, we will not be using Bid Air Cargo Pet Lounge George
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Maria L
1 reviews | Active since Jan 2020
12 Feb 2026, 06:46
Terrible service from Bid Air Pet Lounge George
I made a booking for the Bid Air Pet Lounge George for a pet to travel from George to Johannesburg. The passengers and pet were at the airport 2,5 hours before their flight was to depart. On arrival, the passengers were turned away by FlySafair staff, advising they that they were too late to finalise the booking for the pet to travel. and refusing to find alternative solutions, therefore resulting in them having to find an alternative flight that will accommodate the animal at such short notice. There is also no indication on the booking except for a check in time nor is there no mention, of the time that they close the booking in of pets, we were not advised that the animal had to be at the Pet Lounge 2,5 hours before the flight when we received the booking confirmation. As a result of the service and treatment received, we will not be using Bid Air Cargo Pet Lounge George
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Maria L
1 reviews | Active since Jan 2020
12 Feb 2026, 06:23
Pet lounge George - lack of communication and zero consideration of booking pets
I am writing to express our extreme disappointment and frustration with the appalling service in arranging travel for my boss's pet, experienced by myself and my Director at your Bidvest Pet Services facility at George Airport. There was no communication on properly booking for the animal, nor was the staff member I was dealing with, have any knowledge or ability to answer any of my questions. My boss has flown with Cemair and Airlink many times with her dog and decided to use the BidAir Cargo Pet Lounge in George for her dog to fly back to Johannesburg from George. My boss arrived to check him in at 13h30 for the 15h10 flight only to be told that they were supposed to arrive TWO AND A HALF HOURS before the flight to check him in. Not only that, but they could not check him in at the terminals. The only place to check him in was at the Cargo lounge. My boss ended up having to book a later flight with Cemair. By the way Cemair and Airlink’s rules are that you should be there an hour and a half before the flight to check in pets but even if they are checked in an hour before that is fine too. The Pet Lounge staff were completely unaccommodating and had zero interest in solving the problem. As I said above I will never fly with Pet Lounge George again. It was a mistake to book with this branch but at least it is a lesson well learned.
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Maria L
1 reviews | Active since Jan 2020
12 Feb 2026, 06:23
Pet lounge George - lack of communication and zero consideration of booking pets
I am writing to express our extreme disappointment and frustration with the appalling service in arranging travel for my boss's pet, experienced by myself and my Director at your Bidvest Pet Services facility at George Airport. There was no communication on properly booking for the animal, nor was the staff member I was dealing with, have any knowledge or ability to answer any of my questions. My boss has flown with Cemair and Airlink many times with her dog and decided to use the BidAir Cargo Pet Lounge in George for her dog to fly back to Johannesburg from George. My boss arrived to check him in at 13h30 for the 15h10 flight only to be told that they were supposed to arrive TWO AND A HALF HOURS before the flight to check him in. Not only that, but they could not check him in at the terminals. The only place to check him in was at the Cargo lounge. My boss ended up having to book a later flight with Cemair. By the way Cemair and Airlink’s rules are that you should be there an hour and a half before the flight to check in pets but even if they are checked in an hour before that is fine too. The Pet Lounge staff were completely unaccommodating and had zero interest in solving the problem. As I said above I will never fly with Pet Lounge George again. It was a mistake to book with this branch but at least it is a lesson well learned.
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Rikus S
1 reviews | Active since Jan 2020
21 Dec 2025, 07:31
Booked for a flight that does not exist!
We booked our pet to fly using the Pet Lounge service through BidAir Cargo from O.R. Tambo International Airport to Port Elizabeth International Airport. We received a booking confirmation for a flight only to later discover that the flight we were booked on does not actually exist. What made the situation far worse was the complete lack of communication. We tried calling multiple phone numbers, repeatedly, and no one answered. Eventually, we contacted Port Elizabeth directly, where someone did answer. The entire response we received was: “Hello, book another flight.” That was the full conversation, no explanation, no apology, no assistance. We were already nervous about using Pet Air Cargo after reading previous reviews, but we felt we had no choice as we urgently needed to get our pet safely to their new home. Unfortunately, this experience has been extremely disappointing. The lack of professionalism, accountability, and basic communication is unacceptable, especially when dealing with the transport of animals, where trust and reliability are essential. Not being able to get hold of anyone simply to explain what is happening is beyond frustrating and, frankly, concerning. Based on our experience, we cannot recommend this service.
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Rikus S
1 reviews | Active since Jan 2020
21 Dec 2025, 07:31
Booked for a flight that does not exist!
We booked our pet to fly using the Pet Lounge service through BidAir Cargo from O.R. Tambo International Airport to Port Elizabeth International Airport. We received a booking confirmation for a flight only to later discover that the flight we were booked on does not actually exist. What made the situation far worse was the complete lack of communication. We tried calling multiple phone numbers, repeatedly, and no one answered. Eventually, we contacted Port Elizabeth directly, where someone did answer. The entire response we received was: “Hello, book another flight.” That was the full conversation, no explanation, no apology, no assistance. We were already nervous about using Pet Air Cargo after reading previous reviews, but we felt we had no choice as we urgently needed to get our pet safely to their new home. Unfortunately, this experience has been extremely disappointing. The lack of professionalism, accountability, and basic communication is unacceptable, especially when dealing with the transport of animals, where trust and reliability are essential. Not being able to get hold of anyone simply to explain what is happening is beyond frustrating and, frankly, concerning. Based on our experience, we cannot recommend this service.
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Chloe C
1 reviews | Active since Jan 2020
9 Nov 2025, 14:29
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.
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Chloe C
1 reviews | Active since Jan 2020
9 Nov 2025, 14:29
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.
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Albert
1 reviews | Active since Jan 2020
26 Oct 2025, 16:30
Missed flight due to tardy staff!!!
I will be putting in a claim of R3200 with BidAir Pet lounge OR Thambo and I also demand a final written warning for ******** and dismissive staff. My Cat was booked in for the 8am Flight today, had to arrive 5:30am at BidAir Pet lounge. I even confirmed time of arrival during the week as today was Sunday and I was assured that the staff is aware of the booking and our flight at 6:20am, for which we checked our baggage in at 4:35am. We received email confirmation for the 5:30am check in time as well! We arrived 5:30am, doors closed, no emergency contact numbers nothing. Staff arrive at 6:05am as if they have no care in the world. I asked that we please rush as at that stage I basically missed my flight… to which she staff member rep**** that I will be in time. I got my parking ticket payed at 6:12am and then had to struggle with the most dumbstruck parking attendant via the ticket station. We arrived 6:30am at the airport. I HAD TO PURCHASE NEW TICKETS AT a price of R3200.00 for the two of us. This is unacceptable and I demand I refund on my missed flight. Pathetic service. Would not recommend!
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Albert
1 reviews | Active since Jan 2020
26 Oct 2025, 16:30
Missed flight due to tardy staff!!!
I will be putting in a claim of R3200 with BidAir Pet lounge OR Thambo and I also demand a final written warning for ******** and dismissive staff. My Cat was booked in for the 8am Flight today, had to arrive 5:30am at BidAir Pet lounge. I even confirmed time of arrival during the week as today was Sunday and I was assured that the staff is aware of the booking and our flight at 6:20am, for which we checked our baggage in at 4:35am. We received email confirmation for the 5:30am check in time as well! We arrived 5:30am, doors closed, no emergency contact numbers nothing. Staff arrive at 6:05am as if they have no care in the world. I asked that we please rush as at that stage I basically missed my flight… to which she staff member rep**** that I will be in time. I got my parking ticket payed at 6:12am and then had to struggle with the most dumbstruck parking attendant via the ticket station. We arrived 6:30am at the airport. I HAD TO PURCHASE NEW TICKETS AT a price of R3200.00 for the two of us. This is unacceptable and I demand I refund on my missed flight. Pathetic service. Would not recommend!
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Nobuhle T
1 reviews | Active since Jan 2020
10 Oct 2025, 22:54
I was driving Hyundai accent LM51JTGP
Best service at night. I had an emergency shipment at 12 night to Durban for our event The manager gladly assisted (Ms Patience Hlongwane ) I was driving Hyundai accent LM51JTGP
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Ryan L
1 reviews | Active since Jan 2020
23 Sept 2025, 07:12
Pet lounge Disgusting Experience
I am writing to express our extreme disappointment and frustration with the appalling service and conditions experienced by my Director at your Bidvest Pet Services facility at George Airport. The staff on duty were unhelpful and appeared indifferent to both the pets’ welfare and the customers’ needs. The facility itself was in a shocking state — unsanitary and entirely unsuitable for animals or paying customers. We witnessed chemicals, plastics, cigarette butts, and even used ******s scattered around. There was no fresh water available for the pets after a long journey, which is wholly unacceptable and a clear health and safety concern. The area appeared more like a staff hangout than a professional pet-care facility. It also lacked any provisions for customers in the event that clean-up or assistance was required. To make matters worse, the manager was not on site, and when contacted, they were rude and dismissive rather than helpful. This experience was not only unpleasant but deeply concerning from an animal welfare and customer service standpoint. We have video evidence of these conditions and are prepared to escalate this matter if it is not addressed promptly and appropriately. We expect a formal response and clear corrective action to ensure no other customers or their pets endure similar treatment.
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Ryan L
1 reviews | Active since Jan 2020
23 Sept 2025, 07:12
Pet lounge Disgusting Experience
I am writing to express our extreme disappointment and frustration with the appalling service and conditions experienced by my Director at your Bidvest Pet Services facility at George Airport. The staff on duty were unhelpful and appeared indifferent to both the pets’ welfare and the customers’ needs. The facility itself was in a shocking state — unsanitary and entirely unsuitable for animals or paying customers. We witnessed chemicals, plastics, cigarette butts, and even used ******s scattered around. There was no fresh water available for the pets after a long journey, which is wholly unacceptable and a clear health and safety concern. The area appeared more like a staff hangout than a professional pet-care facility. It also lacked any provisions for customers in the event that clean-up or assistance was required. To make matters worse, the manager was not on site, and when contacted, they were rude and dismissive rather than helpful. This experience was not only unpleasant but deeply concerning from an animal welfare and customer service standpoint. We have video evidence of these conditions and are prepared to escalate this matter if it is not addressed promptly and appropriately. We expect a formal response and clear corrective action to ensure no other customers or their pets endure similar treatment.
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Calvin B
1 reviews | Active since Jan 2020
23 Apr 2025, 11:56
Bidvest Pet Lounge Shocking Service again
Further to my last review where after I checked my dogs in at Bidvest Pet lounge I was called out of the airport building as I was boarding to come and remove my dog's collars as it was a matter of life and death that they fly without collars, never mind that they have flown countless times with their collars on before. You can imagine this cost me a lot of money, stress and effort as well as very very nearly shortened holiday. Anyway, I eventually managed to now get away on a short break and proceeded to now return home the same way but from George airport. Guess what, not a murmur about the dog collars and we returned home without being requested to remove the dog collars. One doesn't want to rub BIDVest Pet Lounge in it but it needs to be brought to their attention that one cannot operate this kind of service this way its diabolical. What the hell must we do, damned if you do and damned if you don't??? On arriving in Jhb we had to wait 2 hours to collect our pets and it was only after Robyn? phoned the airline (Airlink) that someone started the process of transporting the dogs to the airport lounge. Do we need to remind you that for many of us our pets are almost out children and not a chunk of meat I say again this service must be shut down or professionalised. It is right up there with the worst service I have ever received outside of government departments. Some years ago, a newspaper group ran a program called the Apie Awards. Well Bidvest Pet Lounge, boy you guys win it hands down, congratulations. To your credit a lady called Mrs Willis did eventually call me (from your Port Elizabeth office??) and apologised and gave me credit for the return journey. But wow what a stressful holiday
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Calvin B
1 reviews | Active since Jan 2020
23 Apr 2025, 11:56
Bidvest Pet Lounge Shocking Service again
Further to my last review where after I checked my dogs in at Bidvest Pet lounge I was called out of the airport building as I was boarding to come and remove my dog's collars as it was a matter of life and death that they fly without collars, never mind that they have flown countless times with their collars on before. You can imagine this cost me a lot of money, stress and effort as well as very very nearly shortened holiday. Anyway, I eventually managed to now get away on a short break and proceeded to now return home the same way but from George airport. Guess what, not a murmur about the dog collars and we returned home without being requested to remove the dog collars. One doesn't want to rub BIDVest Pet Lounge in it but it needs to be brought to their attention that one cannot operate this kind of service this way its diabolical. What the hell must we do, damned if you do and damned if you don't??? On arriving in Jhb we had to wait 2 hours to collect our pets and it was only after Robyn? phoned the airline (Airlink) that someone started the process of transporting the dogs to the airport lounge. Do we need to remind you that for many of us our pets are almost out children and not a chunk of meat I say again this service must be shut down or professionalised. It is right up there with the worst service I have ever received outside of government departments. Some years ago, a newspaper group ran a program called the Apie Awards. Well Bidvest Pet Lounge, boy you guys win it hands down, congratulations. To your credit a lady called Mrs Willis did eventually call me (from your Port Elizabeth office??) and apologised and gave me credit for the return journey. But wow what a stressful holiday
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